Got screwed by Gigabyte when RMAing my 7970

They refused to fix my GPU because the PCB was damaged. I am 100% sure that no such damage was on the card before I sent it over to them, and I have had the card for a month before sending it.
After Newegg screwed me over, and now Gigabyte, I have no idea what to do now. They are sending me the card in a much worse condition than it was before and the warranty is now void.

Reason for RMA: http://www.tomshardware.com/answers/id-1775267/gigabyte-radeon-7970-display-crashes-computer-freezes-exiting-game.html
10 answers Last reply
More about screwed gigabyte rmaing 7970
  1. Why did you RMA the GPU in the first place?
  2. Did you ever overclock the GPU or adjust voltages?
  3. P1nnacle said:
    Did you ever overclock the GPU or adjust voltages?


    This card's voltage is locked, as far as I know. And no, never overclocked it, but I have underclocked it to see if it made a difference but with no success
  4. Is it physical damage or is it something like PCB discoloration?
    What service did you use to RMA the card?
  5. P1nnacle said:
    Is it physical damage or is it something like PCB discoloration?
    What service did you use to RMA the card?


    They sent me a few pictures trying to show me that it was warped, scratched and chipped. I honestly can't see any serious warp in the picture, and the scratch is not very visible in the picture at least. However, they sent a picture of the corner of the PCB, and I'm not sure if it's chipped, dented or whatever, but it looks really bad. I refuse to believe that shipping caused such serious damage, cause as far as I know PCBs aren't THAT fragile, and I made sure it was covered in many layers of protection when shipped
  6. I always take photos of what I rma for this very reason. They can't say I did it with picture proof
  7. Tree Fiddy said:
    P1nnacle said:
    Is it physical damage or is it something like PCB discoloration?
    What service did you use to RMA the card?


    They sent me a few pictures trying to show me that it was warped, scratched and chipped. I honestly can't see any serious warp in the picture, and the scratch is not very visible in the picture at least. However, they sent a picture of the corner of the PCB, and I'm not sure if it's chipped, dented or whatever, but it looks really bad. I refuse to believe that shipping caused such serious damage, cause as far as I know PCBs aren't THAT fragile, and I made sure it was covered in many layers of protection when shipped


    Well if you didn't cause that damage, and they didn't, it really only leaves you with one other group. So who did you ship with, and did you purchase insurance?
  8. P1nnacle said:
    Tree Fiddy said:
    P1nnacle said:
    Is it physical damage or is it something like PCB discoloration?
    What service did you use to RMA the card?


    They sent me a few pictures trying to show me that it was warped, scratched and chipped. I honestly can't see any serious warp in the picture, and the scratch is not very visible in the picture at least. However, they sent a picture of the corner of the PCB, and I'm not sure if it's chipped, dented or whatever, but it looks really bad. I refuse to believe that shipping caused such serious damage, cause as far as I know PCBs aren't THAT fragile, and I made sure it was covered in many layers of protection when shipped


    Well if you didn't cause that damage, and they didn't, it really only leaves you with one other group. So who did you ship with, and did you purchase insurance?

    I shipped it covered in several layers of bubble wrap and foam peanuts. I had my father send it for me as I was busy at the time, I have no idea if he got insurance
  9. Well if you don't have any evidence to give them that you didn't cause the damage before you sent it, your best bet would be to see if you got insurance, and if you did, pursue that avenue. Otherwise you're out of luck.
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