Wireless Adaptor Drops Connection Frequently

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Kyphitz

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Sep 18, 2013
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Hi, I need some help! Let me begin by saying I'm not very good with networking issues. :pfff:

I'm currently using a Cisco-Linksys WET610N Dual-Band Wireless-N Gaming and Video Adapter to connect to a Arris TG862 modem and router. Constantly throughout the day on my desktop, my adapter will drop for 20-30 seconds every 30 mins or an hour. While it's not a huge threat to general browsing on the internet, It's quite annoying when I'm playing a video game, and it completely backs me out of my game because of the connection drop.

My Arris TG862 modem and router isn't the problem I think, because my xbox, iphone, and two laptops in my house connect perfectly without any internet drops at all, so I imagine it's my wireless adapter. The weird thing is, my adapter only drops on this connection. I just recently moved and this is the first time it's acted up in two years. I've also tried connecting to someone's elses internet to test it out, and it works fine.

It's really frustrating as I'm trying to find a solution, but can't so I decided to post. I paid a good amount of money for this adapter two years ago, so just wan't to see if I can get this problem fixed before I go out and buy another one as I think it works.

Thanks for reading!

 
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markwp

markwp

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Jan 22, 2013
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How different is the physical setup between your current location and your prior location? Are the distances between the modem/router and your adapter greater? Are there more walls/obstructions between? Have you tried an ethernet connection directly from the modem to the pc?

There's a lot of things to look at, but begin with physical constraints you now have compared to previously.

Mark
 
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K

Kyphitz

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Sep 18, 2013
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Previously at my old house, I was upstairs and farther away from my modem. I do have a distance from my modem now, but the signal is still around 50% signal connectivity. I didn't think that was too bad, considering I can connect to about 12 different neighbors around me. As for hooking directly up to to the modem, I don't think that'll be possible for me to do, as I would have to move a lot of stuff. I don't see how that could affect me though, just because everything else connected to it works fine.
 
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markwp

markwp

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Jan 22, 2013
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If your connectivity was about the same at your old house, you should not have issues. If your current house is newer construction, you may be seeing issues with additional insulation, vapor barriers, etc. Do you have more walls/floors between you now? Any rooms like bathroom, laundry (pipes, etc) between that were not at old house?

You can also try rotating both modem and/or adapter and see if the field strength improves. Also, move your pc/adpater to a different room and see if it improves - you are looking for anything that might be blocking/attenuating the signal from the modem.

Mark
 
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Kyphitz

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Sep 18, 2013
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I only have a wall separating me and the modem. Moving my desktop and the modem aren't options for me. I did move my wireless adapter closer to my door though, hopefully I'll see some improvement, but I can't really move it anywhere else. In my room, my xbox and iphone can still connect and run flawlessly, and as I said my signal strength is still good on my adapter.

If I had objects in the way, I wouldn't be able to connect at all right? I'm not saying your wrong, I have no clue what I'm doing haha. It's just I can connect fine, it's the whole connection dropping thing. I don't have to reset my computer, the adapter, or the router. It just drops for a few seconds, and then I'm connected again.

Edit: I've also moved the router/modem a bit closer in my direction, but not by much.
 
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markwp

markwp

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Jan 22, 2013
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If it had been the other way, I would have suspected an ISP issue, but TWC should be more than up to the task, especially compared to verizon.

Are you running all of your wireless items at the same time? I've seen occasions where multiple wireless connections will cause TWC (or other cable companies) to throttle bandwidth which might cause temporary disconnects. Turn off your other items so that they cannot connect and see if the problem persists.

Mark
 
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K

Kyphitz

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Sep 18, 2013
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10,510
I went from Comcast to Verizon, and did not really enjoy Verizon at all, so when I moved out here I got TWC. Can ISP's really effect an adapter though?

I've tried just about everything that springs to mind common sense wise in the last two months I've lived here. Moving the router around the room, watching all my other wireless devices to see if that's affecting it, everything. Networking wise, I thought maybe their would be a trick under my router settings or something that someone would possibly know. I've tried a few things like changing my broadcast channel, since I have a lot of people with connections around me, but to no avail. I've looked up my adapter, and a lot of mixed reviews of it's behavior and if it's any good or not. I just don't feel like it's broken though, just because of the fact I can connect to one of my neighbors without any disconnects. I obviously don't want to use their internet.

My next test is possibly trying wifi protected setup since my router can do that. Generally, I just go to the address bar and edit my settings on my adapter there as the software is always frustrating. I'll have to try WPS and see if that effects anything at all.
 
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markwp

markwp

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Jan 22, 2013
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Well, I think you've pretty well isolated the problem to the adapter. With a short drop out and the timing, it sounds like a capacitor is going out in the adapter. If you feel handy, you can open it up and see if one of the can type caps is starting to swell. If you can get the size/rating, you can probably find one at Radio Shack.

Mark
 
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