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New GPU Radeon 7970 died?

Last response: in Graphics & Displays
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September 19, 2013 7:54:51 AM

Hey,

I've never asked this type of thing before so let me know if I miss a bit of information. I built a new computer and after around a month my GPU seemingly stopped powering on. Over the month I did have two random freezes that I was too lazy to investigate. After going on a one week holiday I came back to find my GPU fans not spinning or displaying an image.

My card is: Gigabyte Radeon HD7970 Overclocked 3GB

I've tested the PSU and pci-e slot by using my old GPU with the same cables and stuff. Although the power required is a bit smaller it worked fine. Oh another thing to note is this happened around a month ago, I just haven't had the time to sort everything out. I tried using it again today, the fans span at like max speed for a little bit before stopping and never spinning again(although the fans span I don't think it produced any video).

My pc specs are:

G.Skill Ares F3-1866C9D-8GAB 8GB (2x4GB) DDR3
Western Digital WD Black 2TB WD2002FAEX
Intel Core i5 3570K
Silverstone Strider Plus 750W ST75F-P
ASUS P8Z77-M PRO Motherboard
Pioneer DVR-220LBKS Black 24x DVDRW OEM

Thank you.

PS: I do have warranty, but I'd like to make sure this wasn't somehow my fault before stuffing around with the warranty.

More about : gpu radeon 7970 died

a c 105 U Graphics card
September 19, 2013 8:00:38 AM

live in an older house? one that can't supply proper power through the sockets? try one in another room.
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September 19, 2013 8:51:23 AM

swifty_morgan said:
live in an older house? one that can't supply proper power through the sockets? try one in another room.

Thanks for the reply.

I suspected you may have been right considering I actually live in a pseudo-granny flat. Unfortunately however when I tried different power sockets within my actual house, I got similar results from yesterday. When I tried booting, the fans of my gpu span while producing no video. The fans span for around 2 minutes before cutting in and out eventually stopping completely. The fans did not spin again for that socket or any other socket I tried after that.

Also, after a 5 minutes break from testing power sockets when I tried one final time the fans on my gpu spun for a split second before stopping again. Could the time between power ups be effecting the fans time as well?
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September 19, 2013 10:11:08 AM

Should I just go with the warranty?
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a b U Graphics card
September 19, 2013 10:19:29 AM

All signs point to a faulty GPU. Do you have another card laying around that you can test to make sure? If not, just RMA it.
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a c 105 U Graphics card
September 19, 2013 11:04:29 AM

he tried a lower power ( older gpu ) already.

OP............. is the ram 1.5v or 1.65v?

what is the old gpu?

does the on-board work when you plug the monitor into it?
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September 19, 2013 11:14:46 AM

swifty_morgan said:
he tried a lower power ( older gpu ) already.

OP............. is the ram 1.5v or 1.65v?

what is the old gpu?

does the on-board work when you plug the monitor into it?

Thanks for the reply. I can't test the on-board at the moment because I just got to work, I'll try that when I get home.

The old gpu that I'm currently using is a GeForce GTX 460 SE and the ram is 1.5v.


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a c 105 U Graphics card
September 19, 2013 11:19:20 AM

when you get back home................. also try to plugging the card into the other pci-e slot.
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September 20, 2013 2:03:45 AM

swifty_morgan said:
when you get back home................. also try to plugging the card into the other pci-e slot.


Okay, forum seems to be working again. On-board graphics works(I tested it without any gpu plugged in, should I have done it with the "broken" gpu in it?). Changing pci-e slots does nothing.
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a c 105 U Graphics card
September 20, 2013 3:22:00 AM

short of trying it in a more modern house.................... rma.


..... you did say you under clocked the cards cpu and memory?
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September 20, 2013 4:28:39 AM

swifty_morgan said:

..... you did say you under clocked the cards cpu and memory?

I don't think so.
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