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Computer and cell phone connected but no internet

  • Cell Phones
  • Computers
  • HP Laptop
  • Internet
  • Wireless Network
Last response: in Wireless Networking
September 20, 2013 7:22:39 AM

Both my cell and HP laptop show that i have an excellent connection to the internet, however i cant pull up any pages on the puter or my phone. I've disabled the router and plugged the computer directly into my modem and it still doesnt work. Safe mode doesnt either. I did a system restore. Didnt help. It was just working a few days ago so I don't know why all of a sudden there's a problem. my isp tech support is saying my computer is broken, but that doesnt make sense cuz my phone doesnt work either. i'm not real computer savvy....HELP!!!!!

More about : computer cell phone connected internet

Best solution

September 20, 2013 7:47:52 AM

when switching the Ethernet cable from the modem you need to power cycle the modem as it only remembers the first device it meets.
September 20, 2013 7:59:57 AM

ok, i will try that tonight. thank you.
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