System Freezes, hard drive light on, odd diagnostics

cacti

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Sep 20, 2013
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10,510
EDIT: sorry for unintentional double post :(

As the title says, I'm getting periodic freezes that last around 15 seconds or so on my windows7 machine where the hard drive light is on solidly.

Checking event viewer I have tens of thousands of atapi errors, all

"The driver detected a controller error on \Device\Ide\IdePort0."

This is my CT128M4 SSD which I have my OS on.

I ran HD Tune Pro, and am attaching some screenshots below with odd diags. (I can't tell if this is a motherboard issue or an HD issue). As you can see on the disk monitor, the disk periodically goes to zero read/write for exactly a minute (always the same duration)-- I noticed while doing scans that if you attempt to read/write to the disk during this time you will get a system freeze for about 20 seconds or so, after which the system resumes until the next freeze. This is also reflected in the random access test, where times are (somewhat) decent in the majority of cases, EXCEPT for the odd instance that takes upwards of 1000ms or so. I don't know what to make of the benchmark results at all-- when I ran it, there wasn't much else using the disk as far as I could tell.

S.M.A.R.T tests all came up with no problems. I also ran SeaTools, which didn't find anything on any tests. I ran windows error checking, and it found some unlinked files, but I'm thinking this is more a symptom of the problem than the problem itself.

I ran an error scan with HD Tune Pro twice, there were no errors, but the speed map had a lot of red dots. When I compared speed maps of both instances of the scan, they had a different pattern which makes me think it's not a problem with the surface of the drive itself.

Occasionally when I power on, I'll get an error about a connection error on a device. If it was a cable issue though, I would have thought that would be reflected on a SMART test.

EDIT: I should mention, the transfer rate during disk monitor was when I was doing an error scan, it doesn't have ridiculously high rates like that all the time.

VBxllyO.png





UPDATE: Following the suggestion posted below, I updated the firmware for the SSD. Works beautifully now (the transfer rate wobble in the benchmark is because the OS is on the drive). Uploading diag pics for posterity.

TuvjX5C.png
 
Solution
MakE sure your Ssd and hard drive have any firmware updates loaded. A lot of older Ssd had bricking issues from bad firmware. On some Ssd when the firmware update is run it wipes the drive of all data. On your mb check that the bios is updated and the Ssd and hd are on intel or amd Sata ports. Makes sure the Sata ports set to achi mode and you have the newest mb chipset driver loaded.
MakE sure your Ssd and hard drive have any firmware updates loaded. A lot of older Ssd had bricking issues from bad firmware. On some Ssd when the firmware update is run it wipes the drive of all data. On your mb check that the bios is updated and the Ssd and hd are on intel or amd Sata ports. Makes sure the Sata ports set to achi mode and you have the newest mb chipset driver loaded.
 
Solution

cacti

Honorable
Sep 20, 2013
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10,510


Thanks for this-- have to step out at the moment but will try this later on. I didn't think it was firmware related because it just started happening on its own recently after having the system for nearly a year, but you're right in that its always a possibility.
 

cacti

Honorable
Sep 20, 2013
10
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10,510
Works like a charm after updating the ssd firmware.

Thanks a lot! I've updated the OP with results of diagnostics AFTER updating the firmware for comparison for people that have this issue in the future.