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Looking for reasons as to why my rig is freezing.

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September 22, 2013 12:39:42 PM

Hi all,

I'm really all out of answers here and I'm pretty confused as to why my computer is freezing.

When the computer is freezing:

-In the Bios.
-At start up.
-Watching a video.
-Playing a video game.
-Idling.
-In Safe-Mode.
-At "American Megatrends'" splash screen.

This first started happening 24-hours ago and I thought it was from upgrading my graphics card to the new drivers. I rolled the card's drivers back and it still froze up the computer. I thought it was Steam, so I uninstalled Steam and for a while, I was able to play Guild Wars 2 without any problems. Then, it started freezing again, but now at random times. I checked my temperatures and nothing is hot.

SSD isn't hot.
HDD isn't hot.
GPU isn't hot.
CPU isn't hot.

All my fans are running and there isn't any dust. So, could it be my RAM? Do I need a new GPU? I tried restoring it to a point where everything was working, but system restore wasn't on, so there was no checkpoint I could rollback to. I then decided to re-update my graphics drivers and then the freezing started. So, I rolled the drivers back, but this time, the computer uninstalled the drivers completely. -sigh-

What I mean by freezing is, the computer freezes to where I can't use the mouse or keyboard and I have to hard-reset; sometimes, back-to-back.

There are also times where when I do hard-reset, the computer doesn't respond to the television. Meaning, it doesn't bring up anything on the screen, it just says "no signal". If I reset it again, it'll pop-up.

Any input will be greatly appreciated!

Specs:

CPU: AMD Phenom II X4 965
Mobo: ECS A885GM-A2
GPU: Nividia GeForce GTX 460
SSD: OCZ 60GB Vertex (I think)
HDD: Western Digital 500GB Caviar

I have two different sticks of RAM but they are both DDR3.

More about : reasons rig freezing

a b à CPUs
September 22, 2013 12:50:49 PM

there a few free programs that will help you diagnose the issue.

Memtest86+
Prime95
Intel burn test
OCCT

first program I would start with would be the Memtest86+. Since the PC is freezing in the Bios screen it is a hardware issue and not OS or program issues. Memtest86+ runs on its own and does not need any OS to run but the others do.

Make sure the bios settings for the CPU and ram are correct.
a c 124 à CPUs
September 22, 2013 12:54:01 PM

What are the complete specs for the system? The symptoms described are typical of a heat and/or power issue.

Also, are you overclocking anything (CPU, GPU, memory)? If so, revert to stock speeds until the system is stable.

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September 22, 2013 1:00:49 PM

COLGeek said:
What are the complete specs for the system? The symptoms described are typical of a heat and/or power issue.

Also, are you overclocking anything (CPU, GPU, memory)? If so, revert to stock speeds until the system is stable.



Everything is cool, though. I'm not overclocked at all.

My Specs are:
CPU: AMD Phenom II X4 965
Mobp: ECS A885GM-A2
GPU: Nividia GeForce GTX 460
SSD: OCZ 60GB Vertex (I think)
HDD: Western Digital 500GB Caviar
September 22, 2013 1:04:46 PM

I have two different kinds of RAM but they are both DDR3.
a c 124 à CPUs
September 22, 2013 1:11:40 PM

What make/model of power supply? What make/model of memory (and did this start after adding the new memory)?
September 22, 2013 1:15:20 PM

COLGeek said:
What make/model of power supply? What make/model of memory (and did this start after adding the new memory)?

Rocketfish 900wat (80 Plus Silver Nividia SLI ready) PSU and I have Corsair XMS 3 and Crucial Ballistix Sport RAM.

It was fine up till now, I had the memory for a little over 2 months now.
a c 124 à CPUs
September 22, 2013 1:19:57 PM

What speed is your memory running at (1333, 1600, 1866, etc)?
September 22, 2013 1:23:23 PM

COLGeek said:
What speed is your memory running at (1333, 1600, 1866, etc)?


They're both 1333.

a c 124 à CPUs
September 22, 2013 1:31:41 PM

What are your idle and loaded temps for the CPU and GPU? Also, does the freeze happen randomly or when performing specific tasks?

To check out if the problem is the GPU, you could uninstall the Nvidia drivers and remove the GTX 460. Then, connect your display to the motherboard's integrated video and load those drivers. If the system freezes again, the GTX 460 is likely not the problem. I would run memtest on the memory next.

Get it here: http://www.memtest.org/

September 22, 2013 1:42:38 PM

COLGeek said:
What are your idle and loaded temps for the CPU and GPU? Also, does the freeze happen randomly or when performing specific tasks?

To check out if the problem is the GPU, you could uninstall the Nvidia drivers and remove the GTX 460. Then, connect your display to the motherboard's integrated video and load those drivers. If the system freezes again, the GTX 460 is likely not the problem. I would run memtest on the memory next.

Get it here: http://www.memtest.org/



My idle temps for everything across the board are between 30 and 40. I tried taking out the GPU and using the onboard, but it still froze.
a c 124 à CPUs
September 22, 2013 1:55:05 PM

Then the problem is likely the memory or the PSU. How old is the PSU?

While that unit actually has decent reviews, it only carries a 1 year warranty (from what I could find). That is not a very good sign of quality. Do you have access to another PSU that you could swap in for troubleshooting purposes?
September 22, 2013 2:03:52 PM

COLGeek said:
Then the problem is likely the memory or the PSU. How old is the PSU?

While that unit actually has decent reviews, it only carries a 1 year warranty (from what I could find). That is not a very good sign of quality. Do you have access to another PSU that you could swap in for troubleshooting purposes?


I've had it for more than a year now. I sadly, don't have another PSU.
September 22, 2013 2:37:57 PM

Something has happened to where now my computer isn't recognizing the television. All I'm getting is "no signal".
a c 124 à CPUs
September 22, 2013 2:41:59 PM

Have you run memtest yet?
September 22, 2013 2:49:21 PM

COLGeek said:
Have you run memtest yet?


I couldn't, the television stopped recognizing the gpu and for some reason my onboard isn't recognizing the television either.
a c 124 à CPUs
September 22, 2013 2:54:10 PM

Check/swap your cable. Make sure all connections are properly affixed.
September 22, 2013 3:08:42 PM

COLGeek said:
Check/swap your cable. Make sure all connections are properly affixed.


I did, still nothing. Could the PSU have died?
a c 124 à CPUs
September 22, 2013 3:12:45 PM

Possibly. Try resetting your BIOS first. Do the following:

Power down the system. Disconnect all power sources (power cable, display, and powered speakers).

Next, remove the coin battery from the motherboard (keep in mind which side goes up).

Now, press the power button to discharge any residual power stored in the system (yep, I am serious).

Wait 1 minute (or so). Re-insert the battery and reconnect everything. Try booting again (your system will be in its default BIOS configuration at this point).
September 22, 2013 3:40:44 PM

COLGeek said:
Possibly. Try resetting your BIOS first. Do the following:

Power down the system. Disconnect all power sources (power cable, display, and powered speakers).

Next, remove the coin battery from the motherboard (keep in mind which side goes up).

Now, press the power button to discharge any residual power stored in the system (yep, I am serious).

Wait 1 minute (or so). Re-insert the battery and reconnect everything. Try booting again (your system will be in its default BIOS configuration at this point).


I did exactly as you said and still, I got nothing.
September 22, 2013 3:45:18 PM

I'm convinced its my PSU. Everything is running, just can't get a picture.
Would a PSU make noises or show any telltale signs that it's dead?

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a c 124 à CPUs
September 22, 2013 4:13:52 PM
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Not necessarily. Sometimes they will rattle (fan) or smell like something burned. Usually, there is nothing though. PSUs can and do wear out.

When recommending PSUs, I recommend Seasonic and Corsair PSUs. XFX also has some good units. Also, in your case, the 900w unit you have is overkill for your needs. A good 500-600w PSU is more than enough for your system. Something like one of these would be great:

http://www.newegg.com/Product/Product.aspx?Item=N82E168...

http://www.newegg.com/Product/Product.aspx?Item=N82E168...

http://www.newegg.com/Product/Product.aspx?Item=N82E168...

September 22, 2013 4:19:49 PM

COLGeek said:
Not necessarily. Sometimes they will rattle (fan) or smell like something burned. Usually, there is nothing though. PSUs can and do wear out.

When recommending PSUs, I recommend Seasonic and Corsair PSUs. XFX also has some good units. Also, in your case, the 900w unit you have is overkill for your needs. A good 500-600w PSU is more than enough for your system. Something like one of these would be great:

http://www.newegg.com/Product/Product.aspx?Item=N82E168...

http://www.newegg.com/Product/Product.aspx?Item=N82E168...

http://www.newegg.com/Product/Product.aspx?Item=N82E168...



Thanks for all your help! It's very much appreciated.

Thanks for the recommendations, I was going to ask, which PSU would be best when I can get around to getting one.
a c 124 à CPUs
September 22, 2013 4:46:25 PM

I would get the Seasonic if it were me, but any of those are excellent for your needs.
!