psu blows when graphics card is installed

Joseph Robbins

Honorable
Sep 22, 2013
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10,510
A while back, I installed a new graphics card (a sapphire amd 7850 dual fan oc edition) and after about 5 minutes, the power supply went out with a flash and a bang but the motherboard light was still on and green. My first impression was that it was the psu's fault as it was a crappy generic 500w psu. We took it to the nearest PC clinic and they thought the same so they installed a new decent 500w power supply (not sure what model). It was fine for about a month then i went out, came back and it was dead again (motherboard light was still on green). We went back to PC clinic and they replaced the PSU with a 600w PSU (again not sure what model) free of charge and it died again within a few minutes (sure enough, the mobo light was still green). When we took it back for the third time, they told us it has got to be the motherboard. The weird thing is that the integrated graphics on the motherboard works fine, its only when the graphics card is installed that the psu blows. We have bought and installed a new power supply (a cougar cmx 1000w) but we have yet to purchase a new motherboard because we are not sure that it is the motherboard that is blowing the PSU. So what want to know is, what is causing the power supply to blow and what should I do to fix it.

Here are my PC specs

CPU: amd 6100
Motherboard: Asus m5a78l-m/usb3
Graphics Card: Sapphire radeon HD 7850 dual fan overclock edition (currently not installed)
Power Supply: cougar cmx 1000w
RAM: 2x patriot 4gb
Hard Drive: Seagate 1tb
 

Joseph Robbins

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Sep 22, 2013
4
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10,510


We tried that before but they weren't very helpful :-(
 

dottorrent

Honorable


Call up Sapphire and see if they can get an RMA. You should get a 3 years warranty with their cards.
 
If the graphics card had a short in it, any PSU would be affected. Without knowing the brand and model of the "500W" and "600W" PSUs that were tried, it is entirely possible that they were also inferior units. Better units should simply shut down when overloaded or shorted, not die.
How much power does this system pull from the wall (a Kill-a-Watt meter will tell you) ?
Are the PCIe power cables exceptionally warm? At this point I cannot conclude that the graphics card is the problem. Please provide more information.
 

Joseph Robbins

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Sep 22, 2013
4
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10,510


Oh yeah I forgot to say that when the 600w blew we were using a different model (the sapphire 7850) before then I was using the vtx3d version.