wireless adapter not found

rptd · Sep 23, 2013

In my new laptop, hp pavilion 15, it is supposed to have wifi feature as claimed by the manufacturer.

However in "device manager" I can not find a network adapter for wireless.

After installing the wireless drivers from "intel" website, the problem remains the same.

The keypad has a wifi button that remain orange all the time.

Does it mean that the laptop lacks this feature? I think its not possible. At first, laptop did not work with LAN but after installing drivers, this problem was solved.

I need some help in this regard.
Thanks

rolli59 · Sep 23, 2013

You have a button to enable it? Is it enabled under networks in control panel.

DiaSin · Sep 23, 2013

If its like mine and it has touch buttons just tap that orange symbol to enable the wifi chip.

dextermat · Sep 23, 2013

Hi,

In device manager, do you have anything in network card?

Goto hp website in the support section and download the driver from there.

Also try combination of keys: usually its fn+f2, but it could be f8, depends on each laptops.
You can find this info in the user manual or on hp website.

rptd · Sep 23, 2013

It has a button on f12 to enable, but the button stays orange all the time, even if I press it again and again or press and hold.

In network and sharing center, under "change adapter" the wireless adapter is not listed.

Hp website shows driver for only windows 8, but I am using windows 7 64 bit.

rolli59 · Sep 23, 2013

Check BIOS/Setup if it is enabled there.

rptd · Sep 23, 2013

I cannot find how to enable it in BIOS. In BIOS - Main, it is mentioned at bottom : WLAN FCC ID and Bluetooth FCCID.

rolli59 · Sep 23, 2013

Can you highlight and change value on the WLan?

DiaSin · Sep 23, 2013

rptd :

Hold FN when pressing those keys to activate the secondary functions.

rptd · Sep 24, 2013

rolli59 :

No, the text is disabled.

rptd · Sep 24, 2013

DiaSin :

I have tried that but the button stays orange/

rolli59 · Sep 24, 2013

rptd :

And you can not highlight it hit enter and change value to enabled?

DiaSin · Sep 24, 2013

All I can think to do at this point is open up the panels on the bottom of the laptop and make sure the little wireless card has not come loose from its socket, assuming HP has continued the easy to maintain design they used on my older laptop it should be within easy view once one of the bottom panels comes off.

rptd · Sep 24, 2013

rolli59 :

It cannot be highlighted and no effect of pressing enter.

Though its disabled, does it ensures that the laptop has wireless card?

rptd · Sep 24, 2013

DiaSin :

I donot have much information about hardware and I have never dealt with adapters or cards directly . So its not possible for me.

rolli59 · Sep 24, 2013

It is a std feature of modern laptops.

rptd · Oct 1, 2013

The problem has been solved. The Ralink wireless drivers were missing.

kanikeji · Jul 22, 2015

can you give me the link where you download it? ty

rptd · Jul 23, 2015

kanikeji :

I didnot have the exact site, but they are Ralink RT2860 wireless drivers available on net.

DiaSin · Jul 23, 2015

kanikeji :

Fairly certain you aren't supposed to resurrect 2 year old threads, but to answer your question kanikeji, go to the support page for the manufacturer of your laptop, type in your laptops model number and there will be a driver download section, and the wireless driver should be one of the options.

wireless adapter not found

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