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USB ports stopped working

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September 23, 2013 9:02:46 AM

I have the MSI Z87 MPOWER board and the Thermaltake Overseer RX-I VN700M1W2N which has 4 ports of its own in the front. All the ports on the back side stopped working for no reason. I uninstalled all drivers that came with board and installed again but no use. What is strange is that if I enter the CP before it boots, I can see that it identified my external drives which use the back ports but after booting into windows, they don't show up. I need help guys. Going out of my head here.
a c 238 V Motherboard
September 23, 2013 9:11:58 AM

I suspect a driver issue.
Is there a more up to date driver than what came on the cd on the msi web site or the intel chipset web site?

Another possibility is that your motherboard has a bios update that addresses the problem.
Do not do a bios update unless it will fix the problem. A failed update can brick your motherboard.
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a c 79 V Motherboard
September 23, 2013 9:12:48 AM

i have heard of the problem with intel z87 chipset even before it was launched....and i am not sure if intel did rectify that problem or not.

you can try updating the BIOS of the board and see if that works.


good luck and regards
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September 23, 2013 9:20:08 AM

Thank you all. Using live update it already gave me the new Bios and flashed it about 2 weeks back. Now it doesn't show that there is an update but I will check again. If any of you guys come across a thread saying that there is really a fault with this mother board concerning USB ports, please share so I can use it to return mine. To be honest..it has been nothing but issues with this board.
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September 25, 2013 10:49:24 AM

This is the answer I got from MSI and I did that before they replied and it fixed it but now it's back again and I guess the only fix is to reset the CMOS again.............what kind of board is this where I have to keep reseting stuff?
"Regarding your concern,first would you please unplug the power supply and then clear the CMOS for a try?Then we suggest you double check all of the USB ports on the back panel and front panel.Also please check if there are any special marks in the device manager.

Thanks for your cooperation in advance !"
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