Intermittent Internet Please see

Muyanaise

Honorable
Jul 21, 2013
4
0
10,510
I have had alot of internet issues with my modem consistently going online and offline. I have comcast and my modem is a Arris cm820 Docsis 3.0 modem.

Here are my modem logs and levels:


RF Parameters
Downstream

DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 79 699.00 MHz -1.62 dBmV 36.84 dB 256QAM 1648474851 0 0
Downstream 2 73 663.00 MHz -1.14 dBmV 36.84 dB 256QAM 1049955295 1 0
Downstream 3 74 669.00 MHz -1.48 dBmV 36.84 dB 256QAM 1111872344 2 0
Downstream 4 75 675.00 MHz -1.65 dBmV 36.61 dB 256QAM 1145823046 0 0
Downstream 5 76 681.00 MHz -1.52 dBmV 37.09 dB 256QAM 1054602310 1 0
Downstream 6 77 687.00 MHz -1.44 dBmV 37.09 dB 256QAM 1093996545 1 0
Downstream 7 78 693.00 MHz -1.60 dBmV 37.09 dB 256QAM 1369207128 0 0
Downstream 8 80 705.00 MHz -1.50 dBmV 37.09 dB 256QAM 1310994065 6 0
Reset FEC Counters
Upstream

UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 5 10.00 MHz ---- ---- ---- ----
Upstream 4 4 34.80 MHz 52.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Status
System Uptime: 4 d: 20 h: 14 m
Computers Detected: staticCPE(0), dynamicCPE(1)
CM Status: OPERATIONAL
Time and Date: Tue 2013-09-24 10:53:11

Interface Parameters
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Enabled Up 1000(Full) 00:1D:D6:8D:10:26
CABLE Enabled Up ----- 00:1D:D6:8D:10:27



DOCSIS(CM) Events

Date Time Event ID Event Level Description
9/12/2013 16:15 84000700 5 RCS Partial Service;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/13/2013 15:44 68010300 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/16/2013 20:37 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/16/2013 20:37 84020200 5 Lost MDD Timeout;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/16/2013 20:38 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/16/2013 20:43 2417164306 6 MDD IP mode Override Mode=0;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/16/2013 20:43 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/16/2013 20:44 68000500 3 TFTP failed - Request sent - No Response;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/16/2013 20:44 68001101 3 TFTP Request Retries exceeded, CM unable to register
9/16/2013 20:45 2417164306 6 MDD IP mode Override Mode=0;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/16/2013 20:45 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/16/2013 20:46 68000500 3 TFTP failed - Request sent - No Response;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/16/2013 20:46 68001101 3 TFTP Request Retries exceeded, CM unable to register
9/16/2013 20:46 2417164306 6 MDD IP mode Override Mode=0;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/16/2013 20:47 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/18/2013 11:12 2417164306 6 MDD IP mode Override Mode=0;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/18/2013 11:15 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:00 2417164306 6 MDD IP mode Override Mode=0;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/19/2013 17:19 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;
9/21/2013 21:41 68010300 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:1d:d6:8d:10:27;CMTS-MAC=00:14:f1:e8:a8:74;CM-QOS=1.1;CM-VER=3.0;




Any help or insight would be greatly appreciated.