PC has randomly started crashing during gaming. (PLEASE HELP)

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Matteo Melidoni

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Sep 24, 2013
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Hi, I am new to this Tom's Hardware so I am looking forward to hearing from you guys. First I will give you my PC specs

Intel i7 processer 64bit 8GB Ram
NVIDIA GTX 650 TI

All my drivers are up to date according to the device manager

Every-night before I go to bed I clean my PC with CCleaner and look for any updates with windows update.

The problem is, When I launch any game e.g. Team Fortess 2, battlefield 3... I could be playing it for around 1 hour. sometimes it could be 2 minutes, Then the audio repeats and it is crashed so i have to do CTRL ALT DEL to get out. In the past I think I may of had this problem but now it happens a bit more often.

What I don't understand is someday's I can game all day or maybe 2-3 days without this problem. It is so frustrating because I have only had my PC for a year and I have Pre-ordered Ghosts for it and hoping to get this problem solved.

Any help would be much appreciated.
Thank you
Matt
 
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ingtar33

ingtar33

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Dec 17, 2012
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first you're gonna have to do a little leg work.

1) get yourself memtest86, you're going to need to pull all but one stick of ram out of your machine and run memtest86 on the last stick of ram. let it run 5 or more passes, then turn off the machine and try again with the next stick of ram. if it comes back with "errors" you have bad ram.

2) next dl prime95 hwmonitor and coretemp. Install coretemp/hwmonitor, then run prime95, watch the temps on your system with hwm and ct. make sure they don't top 85C on the cpu, or 70C on anything else (the gpu should be alright above 70C but if you're getting 70C on anything other then the cpu/cpu socket and gpu turn off prime95. if your system crashes report back here what type of crash it was and the temps you were getting at the time of the crash. i want you to let prime95 run for a few hours; but watch it closely until the temps on your cpu stabilize...

lets start with that and see what comes up.
 
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Matteo Melidoni

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Sep 24, 2013
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SORRY FOR THE LONG POST, JUST MY SPECS.

Computer:
Operating System Windows 8 Pro Professional
OS Service Pack -
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name MATTEO (Matteo's Computer)
User Name Matteo

Motherboard:
CPU Type Mobile Intel Celeron M, 3600 MHz
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 8140 MB
BIOS Type Unknown

Display:
Video Adapter NVIDIA GeForce GTX 650 Ti
Video Adapter NVIDIA GeForce GTX 650 Ti
Video Adapter NVIDIA GeForce GTX 650 Ti
Monitor Generic PnP Monitor [NoDB] (LU50D0068534)

Multimedia:
Audio Adapter High Definition Audio Controller [NoDB]
Audio Adapter Intel(R) C600/X79 series chipset High Definition Audio Controller - 1D20 [NoDB]

Storage:
IDE Controller Intel(R) C600/X79 series chipset 6-Port SATA AHCI Controller - 1D02
IDE Controller Standard SATA AHCI Controller
IDE Controller Standard SATA AHCI Controller
IDE Controller Standard SATA AHCI Controller
SCSI/RAID Controller Microsoft Storage Spaces Controller
Disk Drive ST1000DM003-9YN162 (931 GB)
Optical Drive HL-DT-ST DVDRAM GH24NS95
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 953339 MB (575647 MB free)

Input:
Keyboard HID Keyboard Device
Keyboard HID Keyboard Device
Keyboard Standard PS/2 Keyboard
Mouse HID-compliant mouse
Mouse HID-compliant mouse
Mouse Microsoft PS/2 Mouse

Network:
Network Adapter Microsoft Hosted Network Virtual Adapter
Network Adapter Microsoft Wi-Fi Direct Virtual Adapter #2
Network Adapter Surf Wireless Micro USB Adapter (192.168.0.8)

Multi CPU:
CPU #0 Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz, 3600 MHz

[ NVIDIA GeForce GTX 650 Ti ]

Video Adapter Properties:
Device Description NVIDIA GeForce GTX 650 Ti
Adapter String GeForce GTX 650 Ti
BIOS String Version 80.6.21.0.50
Chip Type GeForce GTX 650 Ti
DAC Type Integrated RAMDAC

Device Properties:
Driver Description Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
Driver Date 21/04/2009
Driver Version 6.2.9200.16451
Driver Provider Microsoft
Desktop Properties:
Device Technology Raster Display
Resolution 1920 x 1080
Color Depth 32-bit
Color Planes 1
Font Resolution 96 dpi
Pixel Width / Height 36 / 36
Pixel Diagonal 51
Vertical Refresh Rate 60 Hz


midi-out.0 0001 001B Microsoft GS Wavetable Synth
mixer.0 0001 FFFF Speakers (2- High Definition Au
mixer.1 0001 FFFF Digital Audio (S/PDIF) (2- High
mixer.2 0001 FFFF Digital Audio (S/PDIF) (2- High
mixer.3 0001 0068 Microphone (Blue Snowball)
wave-in.0 0001 0065 Microphone (Blue Snowball)
wave-out.0 0001 FFFF Speakers (2- High Definition Au
wave-out.1 0001 FFFF Digital Audio (S/PDIF) (2- High
wave-out.2 0001 FFFF Digital Audio (S/PDIF) (2- High

[ Primary Display Driver ]

DirectDraw Device Properties:
DirectDraw Driver Name display
DirectDraw Driver Description Primary Display Driver
Hardware Driver nvd3dum.dll
Hardware Description NVIDIA GeForce GTX 650 Ti

Direct3D Device Properties:
Available Local Video Memory 988860 KB
Available Non-Local Video Memory (AGP) 3146044 KB
Rendering Bit Depths 8, 16, 32
Z-Buffer Bit Depths 16, 24, 32
Min Texture Size 1 x 1
Max Texture Size 8192 x 8192
Vertex Shader Version 3.0
Pixel Shader Version 3.0

Direct3D Device Features:
Additive Texture Blending Supported
AGP Texturing Supported
Anisotropic Filtering Supported
Bilinear Filtering Supported
Cubic Environment Mapping Supported
Cubic Filtering Not Supported
Decal-Alpha Texture Blending Supported
Decal Texture Blending Supported
Directional Lights Not Supported
DirectX Texture Compression Not Supported
DirectX Volumetric Texture Compression Not Supported
Dithering Supported
Dot3 Texture Blending Supported
Dynamic Textures Supported
Edge Antialiasing Supported
Environmental Bump Mapping Supported
Environmental Bump Mapping + Luminance Supported
Factor Alpha Blending Supported
Geometric Hidden-Surface Removal Not Supported
Guard Band Supported
Hardware Scene Rasterization Supported
Hardware Transform & Lighting Supported
Legacy Depth Bias Not Supported
Mipmap LOD Bias Adjustments Supported
Mipmapped Cube Textures Supported
Mipmapped Volume Textures Supported
Modulate-Alpha Texture Blending Supported
Modulate Texture Blending Supported
Non-Square Textures Supported
N-Patches Not Supported
Perspective Texture Correction Supported
Point Lights Not Supported
Point Sampling Supported
Projective Textures Supported
Quintic Bezier Curves & B-Splines Not Supported
Range-Based Fog Supported
Rectangular & Triangular Patches Not Supported
Rendering In Windowed Mode Supported
Scissor Test Not Supported
Slope-Scale Based Depth Bias Not Supported
Specular Flat Shading Supported
Specular Gouraud Shading Supported
Specular Phong Shading Not Supported
Spherical Mapping Supported
Spot Lights Not Supported
Stencil Buffers Supported
Sub-Pixel Accuracy Supported
Table Fog Supported
Texture Alpha Blending Supported
Texture Clamping Supported
Texture Mirroring Supported
Texture Transparency Supported
Texture Wrapping Supported
Triangle Culling Not Supported
Trilinear Filtering Supported
Two-Sided Stencil Test Supported
Vertex Alpha Blending Supported
Vertex Fog Supported
Vertex Tweening Not Supported
Volume Textures Supported
W-Based Fog Supported
W-Buffering Not Supported
Z-Based Fog Supported
Z-Bias Supported
Z-Test Supported

 
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Matteo Melidoni

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Sep 24, 2013
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I don't really feel comfortable taking my PC apart, Not the wizard of PC's but I do have a bit of knowledge on them. I have used PC Wizard to check all my temperatures and there all fine. Max is 40 degress
 
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ingtar33

ingtar33

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Dec 17, 2012
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I understand this is intimidating. but if you aren't going to take our advice and try to fix this problem you'll have to pay some guy who probably doesn't know what he's doing to look at it for you.
 
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simon12

simon12

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May 18, 2010
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+1 you don't need to take your PC apart to do any of this its all software that you can download for free.
 
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Matteo Melidoni

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Do you mind telling me this software please? If I put the game on really high settings do you think that is what could be causing the crashing/freezing? I have just done a big cleanup on my PC which I done about 3 times a week, I look if there is any programmes I can unistall that I don't need, Then I look for updates, Then run CCleaner and disk driver cleaner, then do a scan with windows defender, then restart.

 
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simon12

simon12

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Memtest checks your ram is stable there is no need to remove a stick unless its finds an error you cvan get it from with more info here http://www.memtest.org/
Prime 95 is a CPU stress test (puts 100% load on thew CPU to check its stable) and HWMonitor is a temperature monitor you only need this or core temp not both, to check what temps your CPU hits in prime 95 to see if its overheating.
To be honest I suspect your over paranoid PC clean up routine could have caused the problem by removing something thats needed, as long as you are running an anti virus windows can more or less look after itself, if thos is the case a total reinstall may be the easiest way to get it back.
 
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Matteo Melidoni

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It won't let me boot the CD with Power ISO, I try to mount it to a drive but it fails...
 
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Au_equus

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I'm assuming with the presence of an i7-3820 and a corresponding LGA 2011 chipset and a gtx 650 Ti, this PC was bought, pre-built? Regardless, I would run furmark and prime95 at the same time to stress the PC at max load. If you start artifacting, shut down furmark asap and get a new PSU.
 
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teddymines

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If you've never opened your PC, then I suspect you may have a dust issue. I'd take a few minutes to watch some youtube videos on how to open a PC and how to clean out the dust. Dust can be conductive in some situations, and not every component inside your PC is able to be measured for temperature.
 
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darkx132

darkx132

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Sep 13, 2013
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Okay i experienced this issue before too and this was all caused by faulty drivers, know what i mean? u mentioned that u update ur drivers every day so maybe that's the root of your issue..... all i had to do to solve it was roll back my video driver.....good luck :)
 
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Matteo Melidoni

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Sep 24, 2013
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Yes I got it pre-built. Do you think the dust it causing it. I was playing Sleeping Dogs before and I keep on getting the "Not responding" Error. Then I have to do CTRL ALT DEL to get out of the freeze.
 
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Matteo Melidoni

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Sep 24, 2013
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I have recently upgraded the NVIDIA Driver, It did happen in the past but it has happened more when I upgraded it. I might try to roll it back, Do you think it will work
 
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Matteo Melidoni

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Yes it is Pre-Built. How do I use Furmark and Prime95?
 
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teddymines

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It is a very easy thing to check, and can be done in parallel with the other suggestions. You really should clean it a couple times a year as preventative maintenance anyway.
 
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Matteo Melidoni

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How would you recommend to clean it? I have rarely opened up my PC.

 
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teddymines

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The simplest way is to go and buy a can of compressed air, open the case outdoors, and blow a series of short bursts until you don't see dust flying around any more. You'll want to focus on heat sinks, fans, cpu cooler, power supply, memory, slots...pretty much anywhere you see or suspect dust. Avoid using a vacuum cleaner because contact with the board with the nozzle or a brush attachment might cause static electricity damage.

Google on "dusty pc" and you'll see what happens when you don't clean your PC. The presence of carpets and pets accelerates accumulation of dust, as does leaving the PC on for long periods.

Again, may not be your issue, but good practice.
 
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Au_equus

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Matteo Melidoni

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Sep 24, 2013
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OK, I have just took my pc lid off and dusted all inside and took out the ram and put it back in, I have now just done a big clean on my PC I haven't tried any games yet. Might wait until tomorrow and give it a rest :p I don't understand because sometimes I can play a game for days without this problem and somedays only minutes and it freezes/not responding. I think it may be because I am playing some games on really high settings and my PC can't handle it. What do you guys think?
 
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Matteo Melidoni

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I have clicked on the link but I have no idea on how to use it?
 
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