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what are the documents and reports that IT dep. Should maintain?

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  • Business Computing
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September 25, 2013 12:16:36 PM

hi...please tell me what are the documents and reports that IT department Should maintain? can you please give me templates or samples...

More about : documents reports dep maintain

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September 30, 2013 4:31:02 PM

That depends on how large the IT dept is, how many users you support, what the company does, and who is asking for it.

But to start-
Documents:
Inventory of every piece of equipment
Every server login and password
Physical location of every piece of equipment
Detailed, accurate network map, to include ports, IP addresses, etc
Software licenses, renewal dates, number of users, which users, and costs
Where that software is installed
Current, accurate status of updates on all hardware

Reports:
Daily/weekly/monthly traffic, in various forms (total bandwidth, emails, etc)
Successfully repelled virus attacks
Unsuccessfully repelled virus attacks
Proxy violation attempts, by user, by category
Server space used, by user
Server load, averaged by day/week/month
Server room temperature peaks, shown by time of day


That is a start. There are dozens of other things you could report on.
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September 30, 2013 8:53:01 PM

USAFRet said:
That depends on how large the IT dept is, how many users you support, what the company does, and who is asking for it.

But to start-
Documents:
Inventory of every piece of equipment
Every server login and password
Physical location of every piece of equipment
Detailed, accurate network map, to include ports, IP addresses, etc
Software licenses, renewal dates, number of users, which users, and costs
Where that software is installed
Current, accurate status of updates on all hardware

Reports:
Daily/weekly/monthly traffic, in various forms (total bandwidth, emails, etc)
Successfully repelled virus attacks
Unsuccessfully repelled virus attacks
Proxy violation attempts, by user, by category
Server space used, by user
Server load, averaged by day/week/month
Server room temperature peaks, shown by time of day


That is a start. There are dozens of other things you could report on.


thanks...a lot.... can you tell me some place to get some templates for those you mention above. (for free) .. thanks again...
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October 3, 2013 12:40:27 PM

Great list. I would add -- a backup/recovery plan that you have <b>tested</b> so you know it works. Without a B/R Plan, you'll be at a big disadvantage if you ever have to do a recovery. Best wishes.
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October 8, 2013 8:04:41 PM

Good list. I would add:

Computer acceptable use policy - signed by all staff prior to starting work
Service Level Agreements and contracts - internal (the level of service you will provide to users) and external (the level of service your vendors will provide to you)
Contacts list - phone, email, physical address details for critical staff / vendors
Policies and procedures document - change, release, incident, problem management policies, plus general policies like applying for leave, training etc
On-call roster / after hours contacts - for IT, security, management, vendors
Project documentation
Systems documentation - server, desktop, network configuration information, build and deployment guides for client and server deployments, physical to virtual server mapping
Technical How To guides - how to rebuild a profile, build a client PC etc
User How To guides
BCP plan
IT budget / costs / ROI
Project documentation / proposals
Incident / problem reports and analysis



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October 9, 2013 6:03:50 AM

bjcyber said:
hi...please tell me what are the documents and reports that IT department Should maintain? can you please give me templates or samples...


First thing, you need to figure out what you need to track in your organization and build your list from there.
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