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iphone 4s updating problem

Last response: in Cell Phones & Smartphones
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September 25, 2013 2:30:01 PM

Hello,

I have an iphone 4s that had ios 5.0.1 installed, 2 days ago i have tried to update it from the device, to ios 6.1.3, after a few minutes, i noticed that there's a "connect to itunes" screen (recovery mode). I tried to connect it to my pc but it couldn't recognize it, so i tried to replace the cable, change the port, re install itunes, restart the apple mobile device service and so on, but nothing did not helped me. When i looked in the device management in my pc, i noticed that the usb is called "Unknown device", so i entered into the device properties, and it wrote error code 43, Then, i changed it manually to the "apple mobile device" driver that comes with itunes, and the error code changed to - 10, and the pc still couldn't recognize it.

Please help me i'm stuck.
September 26, 2013 7:07:28 AM

Have you tried using a different cable?
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September 26, 2013 7:45:12 AM

WesleyBishop said:
Have you tried using a different cable?

of course.
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September 26, 2013 7:54:28 AM

amir16david said:
WesleyBishop said:
Have you tried using a different cable?

of course.


Do you have another computer you can try it on?
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September 26, 2013 11:26:05 AM

WesleyBishop said:
amir16david said:
WesleyBishop said:
Have you tried using a different cable?

of course.


Do you have another computer you can try it on?

I tried in 4 other computers with different versions of itunes and with the latest version.
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September 26, 2013 11:57:58 AM

amir16david said:
WesleyBishop said:
amir16david said:
WesleyBishop said:
Have you tried using a different cable?

of course.


Do you have another computer you can try it on?

I tried in 4 other computers with different versions of itunes and with the latest version.


Call Apple see what they have to say about the issue.
Click the link below find their number for the country you are in and give them a call.
Apple
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!