Screen goes blank when playing FFXIV:ARR

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SlevinKalevra

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Sep 25, 2013
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10,510
Hi,

I've been playing Final Fantasy: A Realm Reborn on my computer and found that when a lot is going on in the game the screen goes blank and the sound freezes and I have to turn it off from the socket. I've put everything to minimum settings on the game but it still occurs.

My system is above the game specs and should run at quite a high setting.

Intel Core i5 @ 2.80Ghz overclocked to 3.60Ghz
1GB EVGA GTX460 Graphics Card
4GB RAM
CORSAIR 450W PSU
Windows 7 64bit

I tried running OCCT to test my GPU. As the test starts I here the fan start working at max and then after about 30 seconds the screen goes blank and sound freezes, same as when playing the game.

I also get warnings that one of my cpu cores is running at 100% when i'm playing FFXIV (but not sure if this is reason for blank screen, just thought I would mention it).

So I'm pretty sure its my GPU but not 100% certain. So if anyone could advise on this problem it would be much appreciated.

Cheers

 
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SlevinKalevra

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Sep 25, 2013
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10,510
Hey,

Thanks for the fast reply. Sadly I don't have another system to test it in. Had a feeling it could be to do with PSU as 450w is quite low (I think?). Is there anyway of testing it?

If not, do you think I should upgrade my PSU to see if that fixes the problem before forking out for a new graphics card? Also any suggestions on upgrades for my system?

Cheers

Slev
 
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rhuynh

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May 29, 2013
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I had a black screen problem that I was able to fix by adjusting the ram voltages.

I was never able to replicate the black screen with a GPU stress test though, so your problem might be different.
 
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rhuynh

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May 29, 2013
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In the bios, I adjusted my DRAM to 1.6 and VTT to 1.13.

My memory rated at 1600 MHz is technically an overclocked part, so I guess I needed to give it extra voltage to get it stable.

I learned about this solution in the memory forum, it might be helpful to look there too for your solution.

I've seen a lot of people report that a dram voltage of 1.65 and VTT of 1.2 is safe
 
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nukemaster

nukemaster

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Nov 23, 2004
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Ram voltage would be adjusted in the bios. A small bump would generally be safe.

Your problem doe sound different from the user above.

It is hard to tell what the exact problem is without some testing. If you have access to another power supply, go for it.

Backing your cpu clock down to stock is also an idea worth trying.

 
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SlevinKalevra

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Sep 25, 2013
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Just on my bios at the mo. The DRAM is set at 1660v and the Vtt is on Auto(1100v). Even if it's not the cause of my problem should I bump it up to 1210v (1.2 not an option)?

Also by backing my CPU clock to stock do you mean to stop overclocking it?

Cheers
 
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SlevinKalevra

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Sep 25, 2013
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If I stop overclocking won't that make my computer slower? Also I don't think it's my CPU that's having the problems as I've ran stress tests on the CPU and seems fine. I've just found a setting in Bios called CPU Thermal Monitoring - 'when CPU reaches a certain temp it reduces both clock ratio and Voltage'. Would this be a good thing to have enabled instead of dropping overclock and if so what should the temp threshold be at? Sorry for all the questions by the way.

Cheers
 
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nukemaster

nukemaster

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Nov 23, 2004
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It will make the computer as fast as the cpu maker intended. It is just to rule out an unstable overclock.

If you are on the edge of the power supply, reducing the load may reduce the issues.

Your memory voltage is more than high enough.

The problem with a failing power supply is that reducing the load or clock rates on it can make the system stable and mask the issue.

It is one or the other most likely, but without another system to test parts in, It is hard to be 100% sure.
 
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SlevinKalevra

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Sep 25, 2013
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I've took the CPU back down to 2.80Ghz but still having the same problems. I'm guessing its the PSU so think I'm going to get a new one. Any suggestions on the Wattage I should be looking at to run my system? Also think I might as well upgrade my GPU as its nearly 3 years old now. What do you think?

Cheers

Slev
 
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nukemaster

nukemaster

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Nov 23, 2004
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A quality 500-600 watt unit should be good for almost any single card system.

This gives you a bit of extra wattage so the power supply does not work near its limits.

In honestly, most fully loaded single card systems load at about 300-400 watts.

As for brands, antec/seasonic/corsair/xfx/ocz all make good power supplies. I have used several FSP(some of OCZ's units are FSP re-brands) units without issues either.

I surely hope this will put an end to your issues as well as give you a performance boost(even mid level cards should be as fast as the current card.).
 
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SlevinKalevra

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Sep 25, 2013
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Thanks dude, I'll get myself a new psu and let you know how I get on. Cheers for all your help.
 
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