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Office 2013 can't open Word docs in My Documents folder

Last response: in Windows 7
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September 25, 2013 5:38:30 PM

So just recently I have been unable to open or save Word documents in the "My Documents" folder. I haven't made any changes that should have caused this. There may have been a windows update but I'm not really sure.

The odd thing is that I can open Excel, Powerpoint, etc. without a problem.

I also added another folder to the "Documents" library to see if it was the library but it isn't.

I have checked all the permissions and the owner and they are as they should be. If I copy a word document to another folder outside of "My Documents" it works fine.

Any help is appreciated even if it's something I already tried.

Thanks!
a b $ Windows 7
September 25, 2013 5:48:43 PM

Make sure that you are saving Word documents to the correct location......do a Save As so that you point it to where you want.
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September 25, 2013 6:28:24 PM

danny2000 said:
Make sure that you are saving Word documents to the correct location......do a Save As so that you point it to where you want.


Thanks for the response but I can't even open existing word docs from "My Documents"

I get a "Word cannot open the document: user does not have access privileges" error message.

But this is not the case. There is only one user on the computer and I am the administrator and the owner of the document. I checked all the permissions on the folder and "Everyone" has full access to the folder. It just doesn't make sense. But it's Windows, so why should it make sense :) 
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a b $ Windows 7
September 26, 2013 10:00:21 PM

Are the files encrypted?

Are they stored on a network somewhere?
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Best solution

October 16, 2013 1:43:08 PM

Adam Ripka said:
danny2000 said:
Make sure that you are saving Word documents to the correct location......do a Save As so that you point it to where you want.


Thanks for the response but I can't even open existing word docs from "My Documents"

I get a "Word cannot open the document: user does not have access privileges" error message.

But this is not the case. There is only one user on the computer and I am the administrator and the owner of the document. I checked all the permissions on the folder and "Everyone" has full access to the folder. It just doesn't make sense. But it's Windows, so why should it make sense :) 


Okay, same problem. Really annoying.

I went to word 2013, then file then options. Then clicked on trust center. Then trust center settings button.

Then I went to file block settings and unclicked everything but word 2, and selected third radio button "open selected file types in protected view and allow editing"

Then I was able to open all the documents I couldn't open, but should have been able to open. I also have 2010 and thought that there might be some interference between the two. Who knows. Why should 2013 not be able to open something 2010 does? Didn't make sense. I have the same problem with excel 2013. I will have to see if it is similar.
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October 16, 2013 2:21:07 PM

Tom Manacapilli said:
Adam Ripka said:
danny2000 said:
Make sure that you are saving Word documents to the correct location......do a Save As so that you point it to where you want.


Thanks for the response but I can't even open existing word docs from "My Documents"

I get a "Word cannot open the document: user does not have access privileges" error message.

But this is not the case. There is only one user on the computer and I am the administrator and the owner of the document. I checked all the permissions on the folder and "Everyone" has full access to the folder. It just doesn't make sense. But it's Windows, so why should it make sense :) 


Okay, same problem. Really annoying.

I went to word 2013, then file then options. Then clicked on trust center. Then trust center settings button.

Then I went to file block settings and unclicked everything but word 2, and selected third radio button "open selected file types in protected view and allow editing"

Then I was able to open all the documents I couldn't open, but should have been able to open. I also have 2010 and thought that there might be some interference between the two. Who knows. Why should 2013 not be able to open something 2010 does? Didn't make sense. I have the same problem with excel 2013. I will have to see if it is similar.


Hi Tom,

That sounded promising but no luck. I even rebooted to see if it would kick in but I still am unable to open or save any Word 2013 document in the My Documents folder. No trouble with any other program or folder.

Thanks,
Adam
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a b $ Windows 7
October 21, 2013 10:52:52 AM

At this point, try doing a "Detect and repair"
If that doesn't work, try uninstalling Office and reinstalling.
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December 10, 2013 6:37:37 AM

Tom, I had done this previously and it didn't work. I haven't even tried opening any Word docs from that directory lately. Anyway, I just realized my wife had been working in Word recently and lo and behold she is working out of that directory. So I'm not sure exactly what happened to "fix" the problem, but I'm able to open them again. Thanks again to everyone for your suggestions.

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a b $ Windows 7
December 10, 2013 11:02:09 PM

It is posible an update from Mirosoft fixed the poblem.
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January 28, 2014 10:57:32 AM

I had backed up my files onto an external hard drive and moved them to a new computer and received the error, "Word cannot open the document: user does not have access privileges". The following simple steps easily rectified the issue for me.


1. Right click the file and open Properties.

2. Go to Security tab and click on Advanced.

3. Under the Permissions tab, deselect "Include inheritable permissions from this object's parent" and click Apply.

4. Go to the Owner tab, click the Edit button, select Administrators and then click Apply and OK.

5. I also had to go back and recheck the "Include inheritable permissions" box, but making sure that it was pulling from Administrators.

Hope this helps guide some of you - worked for me on 2 documents.
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February 10, 2014 5:03:29 AM

Thanks Mattdim805. I can't figure why I have to reset my computer to be permitted to look at MyDocuments or even the locked Recycle Bin. I don't understand MS's reasoning here. Grr.

However, with your input, I went to my C: drive and gave myself permission to see my files and hopefully, my cookies. I'll keep following through.

There needs to be a quick solution to being able to access (or lock if I want to) our own files, instead of having to ask permission. Growl.
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a b $ Windows 7
February 10, 2014 7:38:06 AM

What happens when you create a new user account? Do you still have the same problem, or is it only with that one user?
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