- Sep 26, 2013
- 3
- 0
- 10,510
Hello everyone
Last week, I bought an Alienware X51 R2 Desktop computer from Dell. With the 3 year warranty, it cost me $2000 which I paid in full at the time of purchase.
On the third day of me having the computer, while playing a game (no other programs open but skype and a firefox window), long story short, the graphics card went bad on me (NVIDIA GeForce GTX 670). Screen blinking, blue screen of death, the whole works. After 7 hours altogether on the phone with Dell and them connecting to my computer, they finally decided I needed a replacement graphics card (surprise surprise).
They sent a tech out to my home to replace the card. He came the other night to replace it and I must say I was in shock when he pulled out a graphics card (same kind I had), with a sticker on it that said "refurbished" on it.
3 day old computer, just paid them in full $2000, and they sent me a refurbished replacement part?! I wasn't happy so I called Dell the next day and complained. The Dell tech on the phone told me "Mam, I could go on for three hours about what refurbished really means, but it does not mean you are getting a used graphics card, Dell, no matter if it's new or refurbished, when we replace a part, always put refurbished on the part as it is a replacement".
For some reason, I feel like the dumb woman that just got had at the mechanics and bought a new engine when she needed just an oil change.
Can anyone tell me if I've just been had with the info I was given about what refurbished means? Also, am I right in being upset about paying $2000 and having a part go bad after THREE DAYS and getting send a refurbished replacement part?
I really want to call them back again but would like to be a little more educated on the subject and also get some opinions about if I am right for being upset at this situation.
I thank you so much for all your help ahead of time everyone
Last week, I bought an Alienware X51 R2 Desktop computer from Dell. With the 3 year warranty, it cost me $2000 which I paid in full at the time of purchase.
On the third day of me having the computer, while playing a game (no other programs open but skype and a firefox window), long story short, the graphics card went bad on me (NVIDIA GeForce GTX 670). Screen blinking, blue screen of death, the whole works. After 7 hours altogether on the phone with Dell and them connecting to my computer, they finally decided I needed a replacement graphics card (surprise surprise).
They sent a tech out to my home to replace the card. He came the other night to replace it and I must say I was in shock when he pulled out a graphics card (same kind I had), with a sticker on it that said "refurbished" on it.
3 day old computer, just paid them in full $2000, and they sent me a refurbished replacement part?! I wasn't happy so I called Dell the next day and complained. The Dell tech on the phone told me "Mam, I could go on for three hours about what refurbished really means, but it does not mean you are getting a used graphics card, Dell, no matter if it's new or refurbished, when we replace a part, always put refurbished on the part as it is a replacement".
For some reason, I feel like the dumb woman that just got had at the mechanics and bought a new engine when she needed just an oil change.
Can anyone tell me if I've just been had with the info I was given about what refurbished means? Also, am I right in being upset about paying $2000 and having a part go bad after THREE DAYS and getting send a refurbished replacement part?
I really want to call them back again but would like to be a little more educated on the subject and also get some opinions about if I am right for being upset at this situation.
I thank you so much for all your help ahead of time everyone
I really appreciate that! I do know I could've built, most likely, a better computer for a better price 
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