- external HDD (WD My Passport) - probably 2 years old
- working fine yesterday then plugged in today and not recognized by My Computer
- Windows 8 laptop, but also tried on pc with Windows Vista (same issue on both computers)
- IS recognized in Disk Management
- IS spinning and is not really making any weird noises (about once every ten minutes will make ONE faint click sound like it's try to do something new)
** Not recognized by HDSentinel
** Can't get to S.M.A.R.T. data on HDDScan
Scan Drive tests say:
Model: WD My Passport 0740
Firmware: 1003
Serial: 07
LBA: 0
- Read test says:
Bad block found, start LBA : 0
- Butterfly Read test says:
Bad block found, start LBA : -1
...............................................
** UCView reported:
---===>Device Information<===---
English product name: "My Passport 0740"
ConnectionStatus:
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x01
Open Pipes: 2
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400 = 0x00 max bytes
bInterval: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400 = 0x00 max bytes
bInterval: 0x00
===>Device Descriptor<===
bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0300
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x09 = (9) Bytes
*!*ERROR: High Speed Devices require bMaxPacketSize0 = 64
idVendor: 0x1058 = Western Digital Technologies, Inc.
idProduct: 0x0740
bcdDevice: 0x1003
iManufacturer: 0x01
English (United States) "Western Digital"
iProduct: 0x02
English (United States) "My Passport 0740"
iSerialNumber: 0x05
English (United States) "575850314138313139333739"
bNumConfigurations: 0x01
===>Configuration Descriptor<===
bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x002C -> Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x00
bmAttributes: 0x80 -> Bus Powered
MaxPower: 0x64 = 200 mA
===>Interface Descriptor<===
bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x02
bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x50
iInterface: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400 = 0x00 max bytes
bInterval: 0x00
-> This is a Mass Storage USB Device Interface Class
===>Descriptor Hex Dump<===
bLength: 0x06
bDescriptorType: 0x30
06 30 0F 00 00 00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400 = 0x00 max bytes
bInterval: 0x00
-> This is a Mass Storage USB Device Interface Class
===>Descriptor Hex Dump<===
bLength: 0x06
bDescriptorType: 0x30
06 30 0F 00 00 00
Is there anything I can do on my end to salvage this drive info or is it worth my money to even attempt to have it recovered professionally?
- working fine yesterday then plugged in today and not recognized by My Computer
- Windows 8 laptop, but also tried on pc with Windows Vista (same issue on both computers)
- IS recognized in Disk Management
- IS spinning and is not really making any weird noises (about once every ten minutes will make ONE faint click sound like it's try to do something new)
** Not recognized by HDSentinel
** Can't get to S.M.A.R.T. data on HDDScan
Scan Drive tests say:
Model: WD My Passport 0740
Firmware: 1003
Serial: 07
LBA: 0
- Read test says:
Bad block found, start LBA : 0
- Butterfly Read test says:
Bad block found, start LBA : -1
...............................................
** UCView reported:
---===>Device Information<===---
English product name: "My Passport 0740"
ConnectionStatus:
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x01
Open Pipes: 2
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400 = 0x00 max bytes
bInterval: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400 = 0x00 max bytes
bInterval: 0x00
===>Device Descriptor<===
bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0300
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x09 = (9) Bytes
*!*ERROR: High Speed Devices require bMaxPacketSize0 = 64
idVendor: 0x1058 = Western Digital Technologies, Inc.
idProduct: 0x0740
bcdDevice: 0x1003
iManufacturer: 0x01
English (United States) "Western Digital"
iProduct: 0x02
English (United States) "My Passport 0740"
iSerialNumber: 0x05
English (United States) "575850314138313139333739"
bNumConfigurations: 0x01
===>Configuration Descriptor<===
bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x002C -> Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x00
bmAttributes: 0x80 -> Bus Powered
MaxPower: 0x64 = 200 mA
===>Interface Descriptor<===
bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x02
bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x50
iInterface: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400 = 0x00 max bytes
bInterval: 0x00
-> This is a Mass Storage USB Device Interface Class
===>Descriptor Hex Dump<===
bLength: 0x06
bDescriptorType: 0x30
06 30 0F 00 00 00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0400 = 0x00 max bytes
bInterval: 0x00
-> This is a Mass Storage USB Device Interface Class
===>Descriptor Hex Dump<===
bLength: 0x06
bDescriptorType: 0x30
06 30 0F 00 00 00
Is there anything I can do on my end to salvage this drive info or is it worth my money to even attempt to have it recovered professionally?