Steps I took:
1. Left this UPS connected to mains for 24h
2. Connected just a lamp a test.
3. Connected 6 Cisco routers and tested - load 30%, switched to battery, left it for 5 minutes.
4. Connected two HP Microservers, 2 firewalls - load was low so connected my PC as well
5. Load was around 30%, left it for a while to allow the battery to get to 100%
6. Cut off the power and... beep beep beep beep beep beep - it died.
7. Reconnected everything, spent 2 days recovering the server
8. Tested UPS again with a lamp and a Cisco router
9. Connected my PC and two Microservers this time directly to the UPS only - load 25%
10. Cut off power and tested - left for a few minutes. All fine
11. Cut off power again and tested - all good again
12. Self-test failed - returned to Seller
No support, no feedback, no help from Cyberpower here. I had confirmed with them what I wanted to connect/do before I bought it. Of course they were very happy to assist at this stage. BTW I bought it in the UK but tried to contact support in the USA as well, I even spoke to a manager in the USA - no problem for them, no contact from them...
Even if I threw it out of the window, they should assist, help, be there... ignoring me all over the world is not fair... and shows you cannot count on them when you need them. How dare they call themselves 'Leaders in the UPS technology'
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