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code 10 error solved after removing devices

Last response: in Storage
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September 29, 2013 5:08:31 AM


I uninstalled the USB hubs, leaving the controllers in place and disconnected all usb devices. The only way I could shut down the machine was to press the power on/off button. I disconnected the mains plug and waiited.

On reconnecting and booting (I was asked to start Windows normally - due to switch off) the Windows side bar (as usual) failed to strart and interrupted the driver installation, but that appears to have had no effect.

This is my question:

When I only uninstalled the usb hubs and rebooted, it did not work. Why does it work when the devices are disconnected as is the mains.

Best wishes.

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a c 245 G Storage
September 29, 2013 7:47:29 AM

One or more of the devices is probably faulty, or one of drivers for those devices is corrupt, not the actual USB ports.

When you disconnect the device in question, Windows does not load it's driver and is therefore able to start properly. All indications are that Windows Safe Mode will start successfully too, for the same reason (third party drivers aren't loaded in Safe Mode, even if the related devices are connected).

So the bottom line is you either have a faulty peripheral USB device, or a bad driver relating to one of those devices.

Try restarting Windows as many times as is necessary with a different USB device connected on it's own each time. in order to find the device (or it's driver) that's causing the problem. When you know which device is causing it, try updating it's driver or simply re-install the existing driver.
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September 29, 2013 6:45:14 PM

Phillip Corcoran said:
One or more of the devices is probably faulty, or one of drivers for those devices is corrupt, not the actual USB ports.

When you disconnect the device in question, Windows does not load it's driver and is therefore able to start properly. All indications are that Windows Safe Mode will start successfully too, for the same reason (third party drivers aren't loaded in Safe Mode, even if the related devices are connected).

So the bottom line is you either have a faulty peripheral USB device, or a bad driver relating to one of those devices.

Try restarting Windows as many times as is necessary with a different USB device connected on it's own each time. in order to find the device (or it's driver) that's causing the problem. When you know which device is causing it, try updating it's driver or simply re-install the existing driver.


'When you disconnect the device in question, Windows does not load it's driver and is therefore able to start properly'

How can it start properly without a driver?
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a c 814 G Storage
September 30, 2013 3:43:01 PM

Its the device and its driver that doesnt start, not windows.
For example if you dont select "Safe mode with networking" windows wont load network card drivers and you wont have internet while in safe mode.
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September 30, 2013 7:51:05 PM

popatim said:
Its the device and its driver that doesnt start, not windows.
For example if you dont select "Safe mode with networking" windows wont load network card drivers and you wont have internet while in safe mode.


I am confused

This is my question:

When I only uninstalled the usb hubs and rebooted, it did not work (code 10 remained). Why does it work (no code 10 error) when the devices are disconnected as is the mains, then re-connected and rebooted.


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a c 814 G Storage
October 1, 2013 6:58:24 PM

Several of your usb ports do not go thru the built in hub. The two at the top in the back of a tower unit do not, this way the bios can use usb keybd and mouse, for example.
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October 1, 2013 8:10:47 PM

popatim said:
Several of your usb ports do not go thru the built in hub. The two at the top in the back of a tower unit do not, this way the bios can use usb keybd and mouse, for example.


I do not understand how this comment answers my question!
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a c 814 G Storage
October 2, 2013 6:35:20 PM

To me you asked why windows can start when the devices are disconnected and the answer is because windows does not load the drivers for those devices.

Then you asked why you still got the errors with only the usb hubs disconnected. I assume its because windows is still seeing the problematic device. I also assumed you were speaking of the built in usb hubs you see in device manager.

How many usb devices do you have? Can you figure out which one is causing the problem? If so you can force windows to reload a driver for it by plugging it in after windows starts, finding it in device manager and rt clicking on it and then delete it and the driver. Then remove it and shut down. Boot up again and after windows loads insert it. Drivers will now load again.

This will eliminate driver corruption as the problem but it may not resolve the code10 error if the device is really having a problem. You will have to restart windows and see.
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Best solution

October 2, 2013 8:57:02 PM

I will rephrase

When the usb ports were being used the drivers failed to re-install properly. Whan all the usb devices were disconnected (and then re-connected on booting) the drivers upgraded properly and code 10 resolved.

All usb devices are faultless
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