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Stuck on "Press ESC for Startup Menu" after installing a new gpu

Last response: in Graphics & Displays
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September 30, 2013 9:34:18 AM

Hi. I am trying to install a GTX 760 on an hp with 8 Gb RAM and a PSU of 600W. I plugged everything in. I bypassed (disabled) the built in graphics. However, when I boot the comp with the new card, I see the HP welcome screen ("Press ESC to access Startup Menu"), the unit beeps several times with long pauses between beeps and goes into what appears to be power saving mode.

I tried ESC and I tried various key to access BIOS (F1 to F12, yes, inclusing F8 and f10) but cannot access BIOS unless I take out the gpu. The cables are connected. Tried three different PSU, two of them over 500W. Went to the store and got GTX 650 Ti Boost instead of GTX 760. Tried disconnecting the SDI memory card slot as someone suggested on another forum. The machine runs Windows 7, not Windows 8, so the Secure Boot feature is not an issue.

No matter what I do, nothing seems to help. Can anyone suggest a solution? Thank you!
September 30, 2013 10:14:52 AM

What graphics card did you have in it beforehand? What happens when you leave the build in graphics turned on and boot?
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September 30, 2013 11:09:00 AM

Did you plug the monitor in to the gpu?
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September 30, 2013 12:40:58 PM

Pallimud said:
What graphics card did you have in it beforehand? What happens when you leave the build in graphics turned on and boot?


I just had the original Intel built in graphics and everything boots fine when I leave it turned on.
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September 30, 2013 12:42:04 PM

wanderer11 said:
Did you plug the monitor in to the gpu?


:)  Of course
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September 30, 2013 1:41:22 PM

So why not leave the intel graphics on, but keep your monitor plugged into the GPU's ports and not the motherboard ones? What happens when you do that?
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September 30, 2013 4:08:53 PM

Tried it with the Intel graphics enabled. Same thing: gets stuck at the HP welcome screen.
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Best solution

October 1, 2013 7:41:14 AM

Okay try doing these tests and report back about each of them as detailed as possible.

Test 1: While intel graphics is on and your GPU is installed, plug your monitor into your intel graphics port (the one connected to your motherboard) and start the system. What happens?

Test 2: While intel graphics is on and your GPU is installed, plug your monitor into your GPU port (the one connected to your GPU, not motherboard) and start the system. What happens?

Test 3: Turn on the system using Test 1 and get it fully operational, even try opening a web browser to make sure you've given it enough time. Now unplug the monitor from the motherboard display port and plug it into the GPU's port. What happens?

Test 4: Continuing from Test 3, if your system freezes or your display never displays a picture, switch the monitor to your intel graphics port. What happens?


Although I'm leaning towards not enough power going to your GPU, since you've already tried other PSUs I'll hold off on concluding with that (although it still could be the issue). Another issue could be the PCI-E socket on your motherboard. If you haven't tried using another one of the sockets, make sure to do that. Also, make sure you're really putting the graphics card into the socket properly and that it is locked in. The little lock latch should easily be able to close.
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October 3, 2013 4:40:50 PM

First of all, thank you very much for the support!

Test1: The computer beeps alot and the monitor goes to standby (powersaving mode). Nothing is displayed on the monitor.

Test2: I get stuck on "Press ESC for Startup Menu"

Test3: Cannot do since, test 2 does not allow me to go any farther.

Test 3(a): Tried installing the card with the computer and the system on (I know it is not the best way to do it, but I had to try) and nothing happens, of course. The card is not even notoced.

Checked and cleaned with air the PCI-E socket (I have only one) and the card is fully set and locked in place.

Reached out to Gigabyte and EVGA and asked about mobo compatability with this card. They said "No known problem." I also got a hold of an earlier poster (Chaps211) who tried to resolve an identical problem on this forum. He gave up without finding a solution. I think that I too may just call it quits on trying to solve this issue and eventually invest in a new build.

Thank you for trying
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October 3, 2013 4:47:29 PM

It really sounds like a PSU issue. If you can get your hands on another one that's more than 600W, that would be the best test you could do now. I'd say go with at least a 700W for the test.

The minimum requirement for the GTX 760 is 600W, so you should try to get something higher than that to truly see if the card is bad or your really simply need more power.
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October 3, 2013 6:45:25 PM

At this point, I am not installing 760 anymore. I switched to gtx650 ti boost (with identical installation issues), which requires only 450W. Still the problem is the same.

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October 7, 2013 11:06:25 AM

You're connecting the 6-pin power connector to the card, right?
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January 2, 2014 1:15:18 AM

i have the EXACT same problem. hp pavilion (model #: h8-1130a) and i tried installing a 780 ti and replaced my su with a 860W. exactly the same problem
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February 26, 2014 1:41:01 PM

To fix this problem you need to go to the website of your Desktop brand name. Then search your desktop name and update your BIOS driver. Install the driver even if its a year older one. Then restart your PC, next shut it down, and put the new one and it will start up.
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