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Windows XP cannot find drivers to access my WD My Passport

Tags:
  • Western Digital
  • Drivers
  • Storage
  • Devices
  • Windows XP
Last response: in Storage
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October 2, 2013 10:49:55 AM

Wherever I plug my device in, whether it be in the back USB ports or the front, windows finds the device but does not have it show up anywhere but device manager, here it shows the device underneath 'Other devices' and has a yellow circle with a black exclamation mark in it, when I right click and click on properties it displays the message 'The drivers for this device are not installed. (Code 28)'. Furthermore when I click 'Re install driver' and go to the setup wizard, continue and it tries to find drivers it does not come up with any. The device does not show up on my computer nor disk management nor does it say that it has detected it it up in a message, even with driver detection software it does not find it

I have tried the following but with no success thinking these would work:
Turned off my computer unplugged the power cable, plugged in the device turned the computer on
Installed the WD SES driver
Plugged it into every USB port
tried installing some USB 3.0 driver software

I run windows XP. If it helps I recently plugged it into a Lenovo Thinkpad that runs Windows 8 before this incident, it said that their were the wrong drivers so I installed the right ones using the Wizard and it worked fine however it did not show up on computer (im guessing that can be solved with formatting). Before that happened it worked fine on another windows XP computer. Any help would be severely appreciated.

More about : windows find drivers access passport

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a b \ Driver
a b G Storage
October 3, 2013 6:23:54 PM

did you check the microsoft link on the kb that lead you to the registery settings .
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December 20, 2013 5:05:17 AM

scout_03 said:
did you check the microsoft link on the kb that lead you to the regitery settings .


Sorry, hadnt been on this computer in a while so I havent been able to respond, I have and that did not help
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a b \ Driver
a b G Storage
December 20, 2013 9:43:16 AM

did you try directly from wd for the driver also you could data lifeguard diagnostic from western to test the drive .
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