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WD My Book Connected and Windows not booting up!

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October 3, 2013 10:26:56 AM

Hi everyone!

My greets to this wonderful community ever to be on the internet!

I've gone with the search, but i couldn't find up any reliable nor a working solution for this.

Three days back, I've bought the WD My Book 3TB External Hard Disk and better said, it comes with SuperSpeed USB 3.0 which claims to be working with USB 2.0 as well.

I connected the external disk and ta-da! never again my computer had a normal boot-up for it's Windows XP! I tried changing all normal BIOS operations like setting Boot Priority and switching the USB Legacy mode from Disabled to Auto. Installed the SES driver from giving up the model number which is of no use, and firmware updater keeps on crashing and it's been found that once there isn't any issues with the disk, the firmware won't download.

I wonder why the BIOS keep on reverting the original settings, even once it's modified. When I assigned the boot priority and other settings, It's just the same after next boot-up.

My BIOS: BIOS Version/Date Phoenix Technologies, LTD 3.47, 3/3/2006

Please help me out of this, Would like to get my External Disk connected like what my Seagate GoFlex did for these 4 years.


Thanks.
CODENEX

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a b G Storage
October 3, 2013 10:35:23 AM

The drive is not likely the culprit. Your BIOS date indicates the system is old and may not read the 3TB drive.

Perhaps the CMOS battery has died and that's why your BIOS settings keep reverting; assuming you are saving before exiting. If you have a spare desktop that is working you can test the battery from that machine.

Try disconnecting all components (GFX, HDD/SSDs, leaving 1 stick of RAM and CPU installed)

Does your system pass the POST process?
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October 3, 2013 12:04:05 PM

Thanks for the quick reply! Yeah, Even I thought of re-installing the CMOS battery just to reset the BIOS. Never realized my BIOS is too old for reading a 3TB unless you said. Since I can't spare much time these days, testing by removing those won't be practical, but sure remains to be a last resort. Will updating my BIOS work either, So that it can read my 3TB external disk and so won't be stuck in a black screen with a cursor!?


Thanks for your time.
CODENEX
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October 4, 2013 11:06:55 AM

For the sake of board's clarification, This isn't a solved question yet, No offense meant!
I clicked on the Best Solution for the reply because I wasn't aware of, that by clicking it once the topic will lose it's priority. Please I need some more light on this topic and it's really needy as I bought thise storage purposefully for this time!


Thanks
CODENEX
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a b G Storage
October 8, 2013 2:24:45 PM

My apologies for overlooking this thread.

Updating the BIOS probably won't fix the blank screen. There might be hardware issues at play.

Did you try disconnecting everything except the CPU and one stick of RAM (Testing each stick). Also are you are to get a hold of a second CMOS battery?

What is the model of your motherboard? OR better yet the system model as well. The BIOS version doesn't tell me enough info
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October 13, 2013 1:36:41 PM

jackson1420 said:
My apologies for overlooking this thread.

Updating the BIOS probably won't fix the blank screen. There might be hardware issues at play.

Did you try disconnecting everything except the CPU and one stick of RAM (Testing each stick). Also are you are to get a hold of a second CMOS battery?

What is the model of your motherboard? OR better yet the system model as well. The BIOS version doesn't tell me enough info


I just replaced the position of the CMOS jumper (1-2 to 2-3 pin). And now the BIOS can save the changes made. The external disk 'My Book' is now connected and working fine, unless the extra booting time required. I think my motherboard is quite as same as the BIOS version I mentioned. Thanks for your help though!
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