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Computer abruptly shuts down while playing bf4 (psu issue?)

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October 3, 2013 11:35:19 AM

After I have been playing the bf4 beta for 10-20 minutes or so my computer will suddenly shut down and restart.
Not bsod, no audio loops or crazy sounds, just black- like it was unplugged.

After consulting a number of online psu calculators my system only requires 300-400W and my psu is rated at 500W. Could it be going bad? I have not touched any overclocking settings so unless my system does it automatically, i shouldn't be overclocked.
The whole system works fine while playing planetside2 or warthunder. however, they are much less demanding

Another odd thing is that I can only manage to get 20-30 fps in game. All graphics at low or off.
Also tried with all graphics at medium/high and I still got 20-30 fps
According to the windows cpu meter gadget, my cpu is only running at ~60% capacity

This is what I am working with:
Asus M5A87 (3 weeks old)
AMD FX-8350 Vishera 4GHz 8core (3 weeks old)
Asus Nvidia GTS 450 (2 years old)
16GB Crucial Ballistix (4x4GB) DDR3 1600 (2 years old)
Antec 500W (came with Sonata III case) (2 years old)


I am waiting to upgrade the gpu till I know which cards work best with bf4.
ANY suggestions about which gpu I should get are more than welcome!

Thank you for your help!

Edit: All windows updates are current and I have tried both the most current and bf4 beta drivers for my gpu

Best solution

October 3, 2013 11:38:32 AM

download core temp, set it to log your temperatures, run the game, and post the log for the few minutes before it crashed.
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October 3, 2013 12:10:10 PM

Forgive me, but how do I post the log?
I have the program working correctly, I can see the temps/workload of my cores and I have checked "logging on"
But where to I find the log?
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October 4, 2013 8:54:15 AM

david_grohl said:
Forgive me, but how do I post the log?
I have the program working correctly, I can see the temps/workload of my cores and I have checked "logging on"
But where to I find the log?


it saves the log into the same folder as the program. check program files>coretemp.
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October 4, 2013 9:19:47 AM

Ahh, ok I will make sure to do that when I get home today.
While I was playing yesterday all the cores seemed to sit around 42c. (about 70% capacity most of the time) I tried to keep an eye on them as much as possible and the highest that I noticed them go was 45c.
But I will try and get that log posted once I get home today.
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October 4, 2013 3:20:02 PM

This is the last 5 minutes:

Time.........CPU 0 Temp......low..high..load....speed
5:06:38 PM.......49..............22...53.....41....4334.61
5:06:48 PM.......50..............22...53.....61....4334.61
5:06:58 PM.......49..............22...53.....56....4334.61
5:07:08 PM.......49..............22...53.....52....4334.61
5:07:18 PM.......49..............22...53.....60....4334.61
5:07:28 PM.......49..............22...53.....46....4334.61
5:07:38 PM.......49..............22...53.....46....4334.61
5:07:48 PM.......49..............22...53.....60....4334.61
5:07:58 PM.......49..............22...53.....57....4334.61
5:08:08 PM.......49..............22...53.....43....4334.61
5:08:18 PM.......49..............22...53.....51....4334.61
5:08:28 PM.......49..............22...53.....60....4334.61
5:08:38 PM.......49..............22...53.....63....4334.61
5:08:48 PM.......48..............22...53.....46....4334.61
5:08:58 PM.......52..............22...53.....91....4334.61
5:09:08 PM.......49..............22...53.....54....4334.61
5:09:19 PM.......47..............22...53.....53....4334.61
5:09:28 PM.......48..............22...53.....54....4334.61
5:09:38 PM.......33..............22...53.....17....4334.61
5:09:48 PM.......36..............22...53.....25....3034.23
5:09:58 PM.......43..............22...53.....49....4334.61
5:10:08 PM.......46..............22...53.....54....4334.61
5:10:18 PM.......47..............22...53.....57....4334.61
5:10:28 PM.......47..............22...53.....54....4334.61
5:10:38 PM.......47..............22...53.....59....4334.61
5:10:48 PM.......48..............22...53.....65....4334.61
5:10:58 PM.......49..............22...53.....69....4334.61
5:11:08 PM.......51..............22...53.....100..4334.61
5:11:18 PM.......49..............22...53.....65....4334.61
5:11:28 PM.......50..............22...53.... 75....4334.61
5:11:38 PM.......49..............22...53.... 74....4334.61
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October 4, 2013 7:56:22 PM

I figured it would be a good idea to track gpu temps too so I got HWMonitor.
Couldn't figure out any sort of auto saving logger but I managed to save a few screenshots throughout a few minutes of gameplay before another crash. They were all almost identical


ALSO:
On this crash my computer just froze and gave a buzzing sound through the speakers.
After holding the power button in order to turn it off, I got this message immediately upon startup:
"Overclocking failed. Please enter setup to reconfigured system."
From there I was brought into the bios menu. I exited without changing though.
Am I overclocked!? I definitely didn't tell it to overclock...
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October 5, 2013 9:39:43 AM

david_grohl said:
I figured it would be a good idea to track gpu temps too so I got HWMonitor.
Couldn't figure out any sort of auto saving logger but I managed to save a few screenshots throughout a few minutes of gameplay before another crash. They were all almost identical


ALSO:
On this crash my computer just froze and gave a buzzing sound through the speakers.
After holding the power button in order to turn it off, I got this message immediately upon startup:
"Overclocking failed. Please enter setup to reconfigured system."
From there I was brought into the bios menu. I exited without changing though.
Am I overclocked!? I definitely didn't tell it to overclock...


those are reasonable temperatures. go into your bios/uefi, and see if there is a "load optimized defaults" and do that.
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October 5, 2013 11:31:34 AM

Done.
Although while in the bios I noticed that both before and after I loaded the defaults the target and current CPU speed were both at 4386 MHz and ~4200 respectively


Edit:
This same problem has just happened twice in a row, first time while trying to boot warthunder and the second while searching for a server in warthunder.
It seems like the problem is getting worse and happening more frequently :( 
Edit2:
and it just happened again. Only had chrome and a media player running.
Edit3:
and again, the instant i closed out of chrome. it was the only program running.
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October 5, 2013 1:07:25 PM

david_grohl said:
Done.
Although while in the bios I noticed that both before and after I loaded the defaults the target and current CPU speed were both at 4386 MHz and ~4200 respectively


Edit:
This same problem has just happened twice in a row, first time while trying to boot warthunder and the second while searching for a server in warthunder.
It seems like the problem is getting worse and happening more frequently :( 
Edit2:
and it just happened again. Only had chrome and a media player running.
Edit3:
and again, the instant i closed out of chrome. it was the only program running.


There's a couple of questions that I have after reading through the thread:

1. What PSU are you using?
2. Have you tried running your motherboard on default settings?
3. Are you overclocking?
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October 5, 2013 1:32:22 PM

1- Using the Antec PSU that came with the Antec Sonata III case. 500W 80 Plus Cert. (just over 2 years old now)
http://www.newegg.com/Product/Product.aspx?Item=N82E168...

2- As far as I know all settings are still at default. Aside from loading optimized defaults and changing boot orders, I haven't changed anything as far as I am aware.

3- No, I have not done any sort of overclocking. Can a system overclock itself out of the box? If so, then maybe I am. I know nothing about ocing and therefore do not ever mess with oc settings. However, last time I was in bios, i reset system defaults and my target and current cpu speeds were about 4386 MHz, which is slightly higher than the 4GHz that my CPU is rated for.
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
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October 5, 2013 1:46:34 PM

david_grohl said:
1- Using the Antec PSU that came with the Antec Sonata III case. 500W 80 Plus Cert. (just over 2 years old now)
http://www.newegg.com/Product/Product.aspx?Item=N82E168...

2- As far as I know all settings are still at default. Aside from loading optimized defaults and changing boot orders, I haven't changed anything as far as I am aware.

3- No, I have not done any sort of overclocking. Can a system overclock itself out of the box? If so, then maybe I am. I know nothing about ocing and therefore do not ever mess with oc settings. However, last time I was in bios, i reset system defaults and my target and current cpu speeds were about 4386 MHz, which is slightly higher than the 4GHz that my CPU is rated for.
http://www.newegg.com/Product/Product.aspx?Item=N82E168...


look for a failsafe defaults setting on your bios and try that.
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October 5, 2013 3:17:42 PM

david_grohl said:
1- Using the Antec PSU that came with the Antec Sonata III case. 500W 80 Plus Cert. (just over 2 years old now)
http://www.newegg.com/Product/Product.aspx?Item=N82E168...

2- As far as I know all settings are still at default. Aside from loading optimized defaults and changing boot orders, I haven't changed anything as far as I am aware.

3- No, I have not done any sort of overclocking. Can a system overclock itself out of the box? If so, then maybe I am. I know nothing about ocing and therefore do not ever mess with oc settings. However, last time I was in bios, i reset system defaults and my target and current cpu speeds were about 4386 MHz, which is slightly higher than the 4GHz that my CPU is rated for.
http://www.newegg.com/Product/Product.aspx?Item=N82E168...


1. I'm guessing that your PSU isn't certified to handle heavy loads and that could be leading to your system failure. If you upgrade your PSU to something that's better manufactured your system functions will resume to normal.

3. I believe AMD has a similar feature to Intel's turbo boost that provides a mild overclock out of the box. It's probably enabled in your motherboard's BIOS by default.
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October 5, 2013 4:16:57 PM

g-unit1111 said:

1. I'm guessing that your PSU isn't certified to handle heavy loads and that could be leading to your system failure. If you upgrade your PSU to something that's better manufactured your system functions will resume to normal.

3. I believe AMD has a similar feature to Intel's turbo boost that provides a mild overclock out of the box. It's probably enabled in your motherboard's BIOS by default.

Yes, AMD does have something like that. Its called TurboV EVO I think.
Anyway, i had to run to work to get my laptop since my desktop cant even handle web browsing for more that a few minutes now.
I suspect you are right about the PSU causing the issue.

ryan27968 said:

look for a failsafe defaults setting on your bios and try that.

I tried to find a fail safe reset or default setting or something but couldnt find any.
The optimized system defaults seems to be the only option.


Well, thank you both VERY much for your help. I really appreciate it!
Unless you have any last ideas, I am going to hunting for a new PSU.
Any quick suggestions or recommendations?
I will probably aim towards a Corsair. 600-750W
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October 5, 2013 10:30:19 PM

david_grohl said:

Well, thank you both VERY much for your help. I really appreciate it!
Unless you have any last ideas, I am going to hunting for a new PSU.
Any quick suggestions or recommendations?
I will probably aim towards a Corsair. 600-750W


Depends on what Corsair PSU you get - the HX and AX series are their best. The TX series is pretty decent as well, but avoid the CX series. I would personally get something from Seasonic or Super Flower like:

- NZXT Hale 82: http://www.newegg.com/Product/Product.aspx?Item=N82E168...
- Seasonic S12 II 620W: http://www.newegg.com/Product/Product.aspx?Item=N82E168...
- XFX Pro: http://www.newegg.com/Product/Product.aspx?Item=N82E168...
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October 7, 2013 11:22:00 PM

Asus Mobo + Nvida680gtx here, similar problem with buzzing have to hold power etc,, cept here, I have a Seasonic 850 gold, Gives me an Event Id 41 Kernel Power, something is confused here. Will respond if I find a solution.
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October 31, 2013 7:07:39 PM

I have a GTS 450 as well. Any drivers newer than 314.22 have given me grief. Try rolling back to 314.22 with a clean install and see if that will help
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December 23, 2013 12:12:15 AM

My specs are:
OS: Microsoft Windows 7 Ultimate 64bit, with all the updates installed up to this very day 23 December 2013
Security Suit: Norton Internet Security 2013
Additional Software: Tune-Up Utilities 2014
CPU: QuadCore Intel Core i7-3820, 3700 MHz
Motherboard: Gigabyte MB GA-X79S-UP5-WIFI Ver.1.0, Bios Ver. F4
Motherboard Chipset: Intel Patsburg C606, Intel Sandy Bridge-E
System Memory: CORSAIR Vengeance LP 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600
Video Adapter: SAPPHIRE Vapor-X Radeon HD 7970 GHz Edition 3GB 384-bit GDDR5 PCI Express 3.0 x16 HDCP Ready CrossFireX Support Video Card, with the latest 64bit Drivers up to this day 23 December 2013
System Storage: 1 x SAMSUNG 840 Pro Series 2.5" 512GB SATA III MLC Internal Solid State Drive (SSD)
System Audio: Creative Sound Blaster Zx with the latest 64bit Drivers up to this day 23 December 2013
System Monitors: Dual 27 Samsung HD Monitors
PSU: Corsair Professional Series, HX750, 80+ Gold

I never had this problem not with any PC that I used before. A game should never shut a PC down, nor that it restarts it.

This BF4 game trigers something which makes my PC goes silent and restarts itself after it stays quiet alittle! It is very weird to me!!

This problem happened first with BF4, but let me share where it exactly happend in the game, because I only past that point couple of times! lol

First of all, my copy of BF4 was bought and downloaded from EA Origins. I did not choose which copy to download, it was set to default so it must have downloaded the 64bit automatically.

The game runs nicely with great awesome graphics until I reached the TNT box in the very beginning of the game to blast my way out and climb the hill next, once I reach that box, my monitors go blank and the no signal sign appears, I could hear the system Fans go loud for just abit then everything goes very quiet then my PC restarts itself with that known single beep after few seconds, it will hold at the regular windows command message where it say that the PC was shut down incorrectly and it asks u if u want to continue normally or to go to the safe mode. I always choose to load windows normally and once am back to Windows, nothing comes on there, no error messages or anything!!! as if nothing just happend!!!.

The second point which I never got past it, is once I climb that hill and I start shooting at the enemy troops and vehicles, it happens again.

But thats about it.

I also want to share that I removed the whole game and then downloaded COD:Ghosts and finished playing the whole story mode with its default settings without changing a thing and it was smooth and easy, BBBBBBBUT, the same shit happend on Ghosts too but only in the Multiplayer, and it happened randomly and not like BF4 in the story mode "Campaign".

So, Since BF4 did not work for me, I decided to just stick to Ghosts multiplayer even with its glitches until I find a solution to this, especially since the restarts happen randomly, meaning, that sometimes they do, other times they dont. I did something which made the restarts go little less, its when I changed all of the ghosts graphics settings to low and normal, there were things that I even turned off, I cant remember what they were, with all of that, problem did not go any where. But at least, I could play the game for longer periods of time.

I also wanna add one more thing here, which I only tried 3 days ago, I wanna say that I went to Start>Control Panel>System>Advanced System Settings>"Performance" Settings>Advanced>Advanced>Change> and I put a tick on "Automatically manage paging file size for all drives."
Now I dont really know why it was on manual settings back there, but until now and for 3 days now, Ghosts Multiplayer is on high graphics settings and its doing okay, but I will come back here in case anything goes wrong again.

Last thing is, even with the last thing that I did with the paging file, I went back and downloaded BF4 again hoping it will work like Ghosts did and tried it back, and it shut my PC off at the very same point, at that damn TNT box, a shit game.

Guys, please let me know if theres a fix for this.
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December 25, 2013 11:40:09 AM

ksssg said:
My specs are:
OS: Microsoft Windows 7 Ultimate 64bit, with all the updates installed up to this very day 23 December 2013
Security Suit: Norton Internet Security 2013
Additional Software: Tune-Up Utilities 2014
CPU: QuadCore Intel Core i7-3820, 3700 MHz
Motherboard: Gigabyte MB GA-X79S-UP5-WIFI Ver.1.0, Bios Ver. F4
Motherboard Chipset: Intel Patsburg C606, Intel Sandy Bridge-E
System Memory: CORSAIR Vengeance LP 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600
Video Adapter: SAPPHIRE Vapor-X Radeon HD 7970 GHz Edition 3GB 384-bit GDDR5 PCI Express 3.0 x16 HDCP Ready CrossFireX Support Video Card, with the latest 64bit Drivers up to this day 23 December 2013
System Storage: 1 x SAMSUNG 840 Pro Series 2.5" 512GB SATA III MLC Internal Solid State Drive (SSD)
System Audio: Creative Sound Blaster Zx with the latest 64bit Drivers up to this day 23 December 2013
System Monitors: Dual 27 Samsung HD Monitors
PSU: Corsair Professional Series, HX750, 80+ Gold

I never had this problem not with any PC that I used before. A game should never shut a PC down, nor that it restarts it.

This BF4 game trigers something which makes my PC goes silent and restarts itself after it stays quiet alittle! It is very weird to me!!

This problem happened first with BF4, but let me share where it exactly happend in the game, because I only past that point couple of times! lol

First of all, my copy of BF4 was bought and downloaded from EA Origins. I did not choose which copy to download, it was set to default so it must have downloaded the 64bit automatically.

The game runs nicely with great awesome graphics until I reached the TNT box in the very beginning of the game to blast my way out and climb the hill next, once I reach that box, my monitors go blank and the no signal sign appears, I could hear the system Fans go loud for just abit then everything goes very quiet then my PC restarts itself with that known single beep after few seconds, it will hold at the regular windows command message where it say that the PC was shut down incorrectly and it asks u if u want to continue normally or to go to the safe mode. I always choose to load windows normally and once am back to Windows, nothing comes on there, no error messages or anything!!! as if nothing just happend!!!.

The second point which I never got past it, is once I climb that hill and I start shooting at the enemy troops and vehicles, it happens again.

But thats about it.

I also want to share that I removed the whole game and then downloaded COD:Ghosts and finished playing the whole story mode with its default settings without changing a thing and it was smooth and easy, BBBBBBBUT, the same shit happend on Ghosts too but only in the Multiplayer, and it happened randomly and not like BF4 in the story mode "Campaign".

So, Since BF4 did not work for me, I decided to just stick to Ghosts multiplayer even with its glitches until I find a solution to this, especially since the restarts happen randomly, meaning, that sometimes they do, other times they dont. I did something which made the restarts go little less, its when I changed all of the ghosts graphics settings to low and normal, there were things that I even turned off, I cant remember what they were, with all of that, problem did not go any where. But at least, I could play the game for longer periods of time.

I also wanna add one more thing here, which I only tried 3 days ago, I wanna say that I went to Start>Control Panel>System>Advanced System Settings>"Performance" Settings>Advanced>Advanced>Change> and I put a tick on "Automatically manage paging file size for all drives."
Now I dont really know why it was on manual settings back there, but until now and for 3 days now, Ghosts Multiplayer is on high graphics settings and its doing okay, but I will come back here in case anything goes wrong again.

Last thing is, even with the last thing that I did with the paging file, I went back and downloaded BF4 again hoping it will work like Ghosts did and tried it back, and it shut my PC off at the very same point, at that damn TNT box, a shit game.

Guys, please let me know if theres a fix for this.


Ok guys, I'm happy to say that I think I've got it fixed on my own,

The tricky part in this is that am not really sure which was causing it but am gonna share with you what I did step by step:

1. I've read a lot about overheating and it got me really scared, so it made me open up the PC case and cleaned alittle bit, so I blew off the dust and checked the CPU, I didn't really have to put any new cooling solution there. Also checked the fans and cleaned them up. I did not really notice anything wrong. All fans were running just fine. The only thing is that they sound better now! lol.

2. Since I installed everything myself, I remember when I first worked on my mainboard, the MB default RAM CL Speed were set to 1333, while my actual RAM CL speed is 1600, and I had the settings changed to match my actual ram speed. But since I flashed to the stupid F4 BIOS recently, I missed checking back on those settings. When I did, I found that the RAM CL speed was shifted back to the MB defaults which pissed me off.

I read a lot about my mainboard problems, and this was its worst. Not to mention that the latest F4 Bios version is $HIT and kinda messed my MB up.

3. I then and for the final thing I did and before I put the cover of the case back, I removed the four RAMs and jumped the MB, after like 10 mins, I put the DIMMS back and covered the case back up.

Those three things that I did fixed the problem, but don't ask me which one did it!.

Now both games run just fine at their highest settings without any problem :) .

Good luck guys, I know that I took awhile to fix this but I didn't really have the time to work on it, besides, I still think that with all the things that I did, a game should never be able to shut a pc down or restarts it, that's just not right.

Anyways, just wanted to share what I did, once again, good luck.
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