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USB ports stop working after USB driver installation

Last response: in Windows 7
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October 3, 2013 7:11:57 PM


This is my newly built computer.

Case: Corsair 400r
PSU: Corsair 650W
CPU: Intel Core i5-4670K
CPU Cooler: Corsair H100i
Memory: 16GB (2 x 8GB Corsair Vengence) DDR3 1600
Motherboard: ASUS Z87-A
GPU: EVGA GeForce GTX 760

Successfully booting my computer after I finished building, I install my OS (Windows 7, 64 bit).
It was successful. In this scenario, my mouse and keyboard are working fine.
Now come the drivers (installation from the disk that came with the motherboard). I successfully install the chip set, audio driver, and network driver.
When I started installing the USB 3.0 driver, everything worked out fine in the end. It prompted me to restart my computer, so I did. But when I reached Windows, all the usb ports stopped working.
I tried plugging a usb key, no detection. My mouse and keyboard quickly become useless as they both use USB to function.
On the other hand, when I enter the BIOS, my mouse and keyboard are functional.

Any suggestions?

Thank you
a b \ Driver
a b $ Windows 7
October 3, 2013 7:31:01 PM

been looking at the motherboard manual look like there are some usb 2.0 driver to install check for ? mark under peripheral .
October 3, 2013 7:49:38 PM

scout_03 said:
been looking at the motherboard manual look like there are some usb 2.0 driver to install check for ? mark under peripheral .


I'm looking at the manual and I can't seem to locate what you're talking about.
My main problem is that I can't even use my mouse or keyboard when I enter Windows. So I can't do anything on the OS.
I can only perform actions on the BIOS.
Thanks for the reply, by the way
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October 4, 2013 2:47:34 PM

Does anyone have any suggestions?

Best solution

a b \ Driver
a b $ Windows 7
October 4, 2013 7:56:34 PM
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first page 1-36 then go to bios settings page 2-31 for usb settings there are also hotfix on the link http://www.asus.com/Motherboards/Z87A/#support
October 7, 2013 8:41:06 PM

Problem solved!

I used a PS/2 Keyboard.
Installed the updated USB driver from the website of Asus.
Had to navigate the browser by only using my keyboard, was pretty tedious, but it fixed the problem.

thanks for the help guys!
a b \ Driver
a b $ Windows 7
October 8, 2013 12:24:48 PM

your welcome glad you could use it now and issue is solve .
!