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500 gb my passport cannot be opened and i want to recover my files

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Last response: in Storage
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October 3, 2013 7:26:27 PM

hi! its my first time posting here and i hope that you can solve my problem..
here it is, i have a 500 gb external drive that i bought 2 months ago and its properly working until a week ago.. it was suddenly not recognize by my laptop and i also tried connecting it to other laptop but still, it cannot be seen.. the light is properly blinking and i can hear the sound inside..
it can be detected through the safely remove usb storage device but it cannot be detected to my computer.. i have important files in it and i dont mind formatting it i just wanted to recover my files.. without the files, the external is as good as useless to me so please..
a c 93 G Storage
October 3, 2013 8:08:36 PM

Have you tried a different USB cable?
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October 6, 2013 6:42:07 PM

yes, i did. but no luck
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a c 93 G Storage
October 6, 2013 6:45:56 PM

It does sound like a defective HDD. Go here and get Data Lifeguard Diagnostics for Windows:

http://support.wdc.com/product/download.asp?groupid=203

Run that and please post the results.
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October 6, 2013 7:04:00 PM

ill give the reply tomorrow because i didnt bring my external today.
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