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System hangs freezes, troubleshooting nightmare.. please help!

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October 4, 2013 10:10:17 AM

Hi guys, I'm at a loss as to what's wrong with my computer and I'm hoping someone here can help point me in the right direction. Problem: computer hangs and crashes after roughly 45 minutes to 1 hour. No bsod, just kind of stops working. No indication whatsoever that it has crashed, other than that all programs stop working. CTRL+ALT+DEL doesn't work and I end up having to do a hard reboot. If I don't, my computer eventually reboots itself and gives me an error before entering windows 8: DISK BOOT FAILURE, INSERT SYSTEM DISK

I've run a number of diagnostic programs to see what might be causing the problem.


  • CrystalDiskInfo says the health status of the SSD and my secondary 1TB hard drive are both good with temperatures running more or less at 30C. SSD-Life also shows my SSD is at 100%.
  • I've run Windows 8's memory test and it showed that there were no issues with my memory. Memtest86 also shows that my memory is fine.
  • After keeping an eye on my temperatures using Core Temp and CPUID HWMonitor, my cores are around sub 40C up until the point it crashes.
  • Graphics card also sub 40C up to the point it crashes.
  • I read somewhere to check the +12V on my motherboard and Piriform Speccy shows that it's 12.184 V (which IIRC is okay).
  • Updated bios and all drivers, turned off power saving settings, still no good


  • As far as troubleshooting directly with the hardware I haven't done much of it (since I'm not really sure what to look for). I've tried re-seating each stick of RAM to make sure that it's in securely and it's fine. Did a quick look at the motherboard, nothing looks weird or smells different to my untrained eye.

    I haven't tried a stress test to see if that's the reason, but regardless of the load I put on my computer it will freeze/crash at around 45 minutes to an hour. Sometimes if I'm just sitting there browsing the same website it won't really be noticeable, but when I focus on a different program or tab it will start to freeze and I'll have to do a hard reset.

    I've tried reformatting my system but no luck, same issues.

    Can anyone point me in the right direction?

    I'll list my system specs below:

    OS: Windows 8 Pro 64-bit
    CPU: Intel Core i7 950 @ 3.07 GHz
    RAM: 24 GB Triple-Channel DDR3 @ 1600 MHz (9-9-9-24)
    Mobo: EVGA X58 SLI FTW3 (Socket 423)
    GFX: 1024MB NVIDIA GeForce GTX 560 Ti (EVGA)
    HDD: 932GB Hitachi HDT721010SLA360 (SATA)
    119GB M4-CT128 M4 SSD2 (SSD) (my OS boots off this)
    Cooling: Corsair H50
    PSU: Corsair TX650M


    October 4, 2013 10:28:52 AM

    You say you reformatted and reinstalled windows. What other software is running? I would try a clean install, update windows until there are no more critical and recommended updates, make sure you have the latest bios, video, and chip set drivers also. Then check Device manager to be sure there are no device hardware conflicts. Now with only mouse and keyboard connected run the system. Does it hang? Just as a check before you redo anything open the side of the case and run the system. This is an easy way to rule out heat as the issue. Temp monitors only read from set points on the system. It is possible that there is a bad item that gets hot and causes the fault.
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    October 4, 2013 2:34:47 PM

    Dogsnake said:
    You say you reformatted and reinstalled windows. What other software is running? I would try a clean install, update windows until there are no more critical and recommended updates, make sure you have the latest bios, video, and chip set drivers also. Then check Device manager to be sure there are no device hardware conflicts. Now with only mouse and keyboard connected run the system. Does it hang? Just as a check before you redo anything open the side of the case and run the system. This is an easy way to rule out heat as the issue. Temp monitors only read from set points on the system. It is possible that there is a bad item that gets hot and causes the fault.


    Thanks for the response. I've done as you advised but unfortunately it still hangs with just the keyboard and mouse plugged in. I currently have the case open but it still hangs every 45 minutes to 1 hour upon booting up.
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    October 4, 2013 6:00:28 PM

    It seems that a firmware update on my crucial M4 SSD may have fixed the issue.
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    Best solution

    October 5, 2013 10:48:29 AM

    Grtz that is a common issue. Always try to be sure all hardware drivers, bios, firmwares, etc. are up to date on a new build. Products come out so fast that you can often buy brand new latest and greatest only to find some of it needs updates to work with the rest. It is one of the things that makes byo so much fun.
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    October 5, 2013 11:59:35 AM

    Yeah, what was most perplexing was that it had been working fine for 7 months before it apparently all of a sudden needed this firmware update. Guess it's an experience though, just glad i didn't have to shovel out more money to replace parts that weren't broken!
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