can't get windows 7 to pass the logo

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Honorable
Oct 5, 2013
1
0
10,510
Packard Bell easy note TJ65. Windows 7 installed from new by shop. After boot up, it goes to the windows logo and stops and goes blank. Help
 
When you turn on your Easynote, you should press and hold F11 immediately at the Packard Bell splash screen. You can restore the machine to factory defaults by selecting a "non-destructive restore" (which will not wipe out your private data.) You may have to load new applications, but your data should remain intact.

Alternatively, if you made a "System repair disc" using the utility in Control Panel when your laptop was working okay, boot from it and choose "Startup repair".