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Razer Megalodon not recognized/no drivers

Last response: in Windows 8
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October 5, 2013 4:05:39 PM

Hello geeks, nerds and everyone else,

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The solution to my problem:
Turn off USB 3.0 in the BIOS.
(I believe it was called something along the lines of "xHCI")

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I'd like to start saying that I've put this in the Windows 8 forums since I'm convinced it's a windows problem, and no problem with my headset.
I've come to this conclusion because my headset is working fine on my laptop.

My problem:

Most of the time (about 80%) windows does not recognize my headset
Pic: http://puu.sh/4IxM0.png

Sometimes (about 20%) it's got a 'Set Adress Failed' error
Pic: http://puu.sh/4IxR2.png

And other times (not seeing this anymore) windows simply can't find the driver. (But it saw it was a Razer Megalodon)

What I've done to try and resolve my issue: (in a random order)

  • I've reinstalled Windows 8
  • I've reinstalled windows 7
  • After my Windows 8 installation was finished I immediately downloaded & installed the newest
  • mobo drivers from the manufacturer's website
  • I've uninstalled the drivers (while being an Unknown Device) and replugged the headset
  • I've updated the firmware of my Razer Megalodon (via my laptop)
  • I've updated Windows.
  • I've installed about every Windows update (those kbxxxxxxxxxx files) I could find by searching for people with the same problem for multiple hours
  • I've plugged the headset into every USB port in my computer
  • I've set my USB Root hubs' power management not to go idle (put this feature back on, and off again)
  • I've used Device Manager to try and find the driver 20+ times
  • I've used this
  • I've used 'sfc /scannow' in CMD
  • I've installed the mobo drivers from the disc that came with the mobo


  • When did this problem start?

    This problem started when I upgraded my mobo & CPU (to a Gigabyte GA-Z87M-D3H and Intel i5 4670K) and installed Windows 8 (from Windows 7) on my computer.
    It could be a motherboard issue, but I don't think it is since the device does get powered (all lights on it are on all the time) and windows did find it earlier.
    Because I reinstalled windows 7 I am now fairly sure it is a motherboard related issue.

    Additional Info:

    • Hardware Ids:
      Quote:
      USB\DEVICE_DESCRIPTOR_FAILURE

    • Device status:
      Quote:
      Windows has stopped this device because it has reported problems. (Code 43)

    • Device Instance Path:
      Quote:
      USB\VID_0000&PID_0002\5&13A74B18&1&6



  • My question:
    Do you guys know a solution to my problem?

    Thanks for reading this and thanks for replying; I really hope we can find a solution here!
    December 15, 2013 10:53:09 AM

    Hello, I have same issue. Did you find any fix?
    January 7, 2014 6:37:34 AM

    Oh my God. You just saved me a major headache second day in a row. I got a ASUS Z87-A motherboard and the Intel i5 4670K CPU yesterday. Spent hours trying to get it to work when I plugged it in again yesterday, no luck. So I went into BIOS and disabled the xHCI. Now it works PERFECTLY! Thank you so much! Never posted anything on this forum before, but I just HAD to make an account to thank you for this.
    Related resources
    March 22, 2014 12:39:31 AM

    For those without a "disable xHCI" option in bios(MIGHT even work without disabling xHCI, so you can keep your usb transfer speeds unhindered):

    Fix was surprisingly simple for me, considering all the threads i found that mentioned disabling xHCI, and uninstalling a program that was not even present on MY pc.

    Go to power options: More Power Options: Change Plan Settings: Change Advanced Power Settings
    Expand USB Settings -> Expand USB Selective Suspend Settings
    Disable any suspend settings*, that are enabled.

    *Should look something like this: http://imgur.com/D5NNY80
    (There may be more than one option to disable, depending on your machine)

    Easy peasy for all those that can't disable xHCI or don't have an Intel USB driver in programs to disable.
    Hope this helps! Took forever, but I finally found a fix that didn't require a bios setting or program I did not have available to edit.
    March 22, 2014 12:42:10 AM

    I found a way to fix without disabling USB 3.0 or Hxci.
    Hope it works for you.

    For those without a "disable xHCI" option in bios(MIGHT even work without disabling xHCI, so you can keep your usb transfer speeds unhindered):

    Fix was surprisingly simple for me, considering all the threads i found that mentioned disabling xHCI, and uninstalling a program that was not even present on MY pc.

    Go to power options: More Power Options: Change Plan Settings: Change Advanced Power Settings
    Expand USB Settings -> Expand USB Selective Suspend Settings
    Disable any suspend settings*, that are enabled.

    *Should look something like this: http://imgur.com/D5NNY80
    (There may be more than one option to disable, depending on your machine)

    Easy peasy for all those that can't disable xHCI or don't have an Intel USB driver in programs to disable.
    Hope this helps! Took forever, but I finally found a fix that didn't require a bios setting or program I did not have available to edit.
    !