New HDD S.M.A.R.T Error HELP

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PCuserTom

PCuserTom

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Oct 6, 2013
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I have just installed a new 2TB Seagate Barracuda Hard drive into my rig. When I boot up the system it says that the new HDD has a S.M.A.R.T Error. It is connected via SATA and my hard drives are in AHCI mode.

When I open the bios the hard drive doesn't show up anywhere but it does show up in device manager when I boot to my OS (Windows Proffesional 64bit) but NOT in disk management. Does this just mean that the drive is faulty and I should request a replacement or is there something that might be throwing up false S.M.A.R.T errors?

Any help on this issue will be greatly appreicated, Thanks in advance.
Tom

UPDATE:
After checking disk management again I have noticed that there is an unallocated drive in there, it says it is 128gb and when I look at its properties it is the 2TB disk, but when I try to Initialize the disk it just says "The Request Could not be performed because of an I/O Device error"
 
Solution
drtweak
Yea I would just send it back. Where did you buy it from? if you just bought it take it back to where you got it. Tell them its a DOA. If its on newegg or amazon same thing. I wouldn't do an RMA though seagate though if its brand new because they will only send back a refurbished one.
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drtweak

drtweak

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Sep 17, 2012
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Download the CrystalDiskInfo in my Signature below. Install it and run it. It will tell you what part of smart is going bad. If your PC is just now telling you this prepare to backup everything you got and get a new hard drive. In almost every case where the motherboard has told you that there is a SMART error the hard drive is usually pretty far gone.

But post back what it says.
 
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PCuserTom

PCuserTom

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It says that the health of the disk is unknown, it also says its a 137gb disk but its meant to be 2TB, it's brand new out of the box today so there is nothing on it.
 
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PCuserTom

PCuserTom

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It looks like that might be the case, is there nothing else that I could try? Want to be 100% sure before I send it back
 
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PCuserTom

PCuserTom

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Seatools doesn't even recognize that the drive is there as it doesn't show up in the list when I just ran it :/
 
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drtweak

drtweak

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Sep 17, 2012
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Yea I would just send it back. Where did you buy it from? if you just bought it take it back to where you got it. Tell them its a DOA. If its on newegg or amazon same thing. I wouldn't do an RMA though seagate though if its brand new because they will only send back a refurbished one.
 
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Solution
PCuserTom

PCuserTom

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Oct 6, 2013
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Thanks for the response but the HDD is being sent back and the company is sending out a replacement, should have posted this earlier to close this thread.

Thanks for everyone who offered their help it's great to know communities as friendly as this are out there to help. I just hope the replacement drive works.

Thanks all,
Tom
 
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