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PC crashes when loading netflix movies and when playing games

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October 6, 2013 12:47:45 PM

Hey guys!

My pc is crashing (shutting down completely and booting again) when i'm playing games like BF4/BF3/Bioshock Infinite for a while (20 - 40 minutes). It isn't a heat problem, my GPU's temperature is about 65Celcius and my CPU around 45.

I just updated my bios version and changed my Graphics card to this EVGA GTX770 2GB. I really don't know why my PC is doing this, It is even when i'm loading a new webpage such as a NetFlix movie.

This the info for my PC:

--------[ AIDA64 Extreme Edition ]--------------------------------------------------------------------------------------

Version AIDA64 v3.20.2600
Benchmark Module 4.1.581-x64
Homepage http://www.aida64.com/
Report Type Quick Report [ TRIAL VERSION ]
Computer RUUD-PC
Generator Ruud
Operating System Microsoft Windows 8.1 Professional N 6.3.9600.16384 (Win8.1 RTM)
Date 2013-10-06
Time 21:45


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Computer Type Op ACPI x64-gebaseerde PC
Operating System Microsoft Windows 8.1 Professional N
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 11.0.9600.16384 (IE 11.0)
DirectX DirectX 11.0
Computer Name RUUD-PC
User Name Ruud
Logon Domain [ TRIAL VERSION ]
Date / Time 2013-10-06 / 21:45

Motherboard:
CPU Type QuadCore Intel Core i5-2300, 3000 MHz (30 x 100)
Motherboard Name MSI H61M-E33/B3 (MS-7680) (1 PCI, 2 PCI-E x1, 1 PCI-E x16, 2 DDR3 DIMM, Audio, Video, Gigabit LAN)
Motherboard Chipset Intel Cougar Point H61, Intel Sandy Bridge
System Memory [ TRIAL VERSION ]
DIMM1: Kingston 9905471-001.A01LF 2 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 609 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz)
DIMM3: Kingston 9905471-001.A01LF 2 GB
BIOS Type AMI (01/10/2013)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce GTX 770 (2 GB)
Monitor Acer AL1916W [19" LCD] (L800C0014020)
Monitor Samsung SyncMaster S22B350H/S22B350T (HDMI) [22" LCD] (2305808531510)


Is there someone who's able to help me?

Thanks.
Stumpje
a b à CPUs
October 6, 2013 12:52:11 PM

It sounds like a GPU and/or driver issue. Have you tried reinstalling your graphics drivers? Also, is that 65c on your GPU when idle?
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October 6, 2013 12:59:52 PM

benjii said:
It sounds like a GPU and/or driver issue. Have you tried reinstalling your graphics drivers? Also, is that 65c on your GPU when idle?


No the 65 is when working for the games. I have tried 2 different drivers for my card, same issue. What about a RAM issue? When i'm loading the video's in the browser, it will sometimes crash.
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Related resources
October 6, 2013 1:42:05 PM

I've now encountered another crash. The screen freezes after playing 30 min of BF4. I had to reset my pc with the reset button
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a b à CPUs
October 6, 2013 2:01:04 PM

how many ram you have? its not clear for me ... i saw 2GB and anoter with no information
what kind of psu you have?
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October 6, 2013 2:11:16 PM

badboyrog said:
how many ram you have? its not clear for me ... i saw 2GB and anoter with no information
what kind of psu you have?


I have two kingston with 2gb each. My PSU is a 700W OCZ700MXSP
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a b à CPUs
October 6, 2013 2:20:06 PM

you need 8GB minimum in dual channel mode

your psu is on the border to support gpu and the all entire rig... but ??
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October 6, 2013 2:21:29 PM

I only have one GPU. Isn't 700W enough. And what about the 8Gb, what do you mean?
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a b à CPUs
October 6, 2013 2:28:26 PM

''I only have one GPU''

i know.. your psu shoulb be enough but i am not sure if it work well?
and get absolutely 8GB of memory

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October 6, 2013 2:32:26 PM

badboyrog said:
''I only have one GPU''

i know.. your psu shoulb be enough but i am not sure if it work well?
and get absolutely 8GB of memory



Do you think that this is the solution to the crashes?
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a b à CPUs
October 6, 2013 2:36:29 PM

yes
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October 9, 2013 10:17:30 AM

badboyrog said:
yes


But why wasn't this happening a few weeks ago? At least not this much.
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a b à CPUs
October 9, 2013 10:23:03 AM

''But why wasn't this happening a few weeks ago? At least not this much''

did you install a new games or something high demanding software??

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October 9, 2013 10:30:33 AM

No, i've updated my bios because of my new GTX770
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a b à CPUs
October 9, 2013 12:52:56 PM

Before rushing into buying more RAM, check whether or not all yours is being used. Open task manager (ctrl+alt+del) and switch to the 'Performance' tab. Under 'Physical Memory (MB)' is 'Free', which is how much memory you have left over.

Start up your games and run them for 10 mins or so then alt+tab out and check it. Let us know what that says.
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October 10, 2013 12:31:40 PM

benjii said:
Before rushing into buying more RAM, check whether or not all yours is being used. Open task manager (ctrl+alt+del) and switch to the 'Performance' tab. Under 'Physical Memory (MB)' is 'Free', which is how much memory you have left over.

Start up your games and run them for 10 mins or so then alt+tab out and check it. Let us know what that says.


Well, When idle, my ram is at 40%, when gaming BF4 it's at 80 - 95 %. Here is a screenshot right before the crash when not playing games:

it is in Dutch sorry


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!