RAM not recognized by computer, won't boot, POSTs "RAM not installed" even when RAM is present

Cheekzz

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Oct 7, 2013
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10,510
Dear computer geniuses,

I built my own computer around March 2011, not knowing much about computers and still not knowing that much.

Specs:

CPU: AMD Phenom II 1055T
Mobo: Asus M4A7XTD EVO
GPU: ATI Radeon HD 5870
RAM: G.Skill Rip Jaws DDR3-1333 (4GBx2) (Bought 4GBx2 of G.Skill Rip Jaws DDR3-1866 as replacement)
HDD: WD1002FAEX 1.0 TB
PSU: Corsair TX750W REPLACED ---> Currently: Antec BP550 Plus
Case: Rosewill Blackhawk


BACKGROUND INFO:
Around 6 months after completing my build and it running like a dream, I experienced random shutdowns that would leave the mobo unpowered and the case fans/LEDs still powered. When this happened, I couldn't use the power button to turn the computer off. I usually fixed the issue right away by opening the case and reseating the RAM sticks. However, I just recently found out the 24-pin to the motherboard was loose and kept causing it to lose power. After the most recent incident of this happening and the discovery of the loose 24-pin, every time I try to boot the PC it beeps a long, short, short, pattern repeatedly meaning "RAM not installed."

I went ahead and replaced the Corsair 750W PSU with an Antec 550W, mainly because the Corsair was nonmodular and it was driving me insane in addition to the loose 24-pin issue.

Next, I tried each stick one at a time in every DIMM slot, and even in every combination. I purchased two new sticks of RAM (G. Skill DDR3-1866), and I still get the "RAM not installed" beeps. I just realized the new RAM is DDR3-1866 vs. the DDR3-1333 that I was using. Could this cause an issue with getting the mobo to recognize the RAM altogether? Should I try buying two sticks of the DDR3-1333 and trying again? From what I've read, the mobo should be able to handle the DDR3-1866 if overclocking, but again, I'm not extremely knowledgeable in that area. I've never OC'd the build.

New PSU is working just fine, so I know that isn't an issue.

TL;DR -- Motherboard POSTs "RAM not installed" beeps (long, short, short) even when RAM is seated in DIMM slots in any number of configuration using both types of RAM listed under "Specs." Cleared CMOS and still no luck. Buy new DDR3-1333 since DDR3-1866 was a dumb purchase and try again? Buy new motherboard, DIMM slots are ruined? PSU replaced and working well.

I guess at this point I'm trying to justify purchasing a new motherboard.. I don't get how all four DIMM slots could be bad unless the loose 24-pin caused a short or something... Any advice is immensely appreciated!

EDIT: The more reading I do, the more I think I need to get rid of the DDR3-1866 and try again with new DDR3-1333.. Will return the DDR3-1866 and attempt with DDR3-1333 to see if issue is resolved.
 
Solution
From what happened with the power issue, the motherboard could be dead. The RAM should work, at least one of the sticks. Unless for some reason you ran into one of the very rare combinations where a certain type of RAM won't work with the motherboard. It's a lot cheaper to try a new stick of RAM than swap out the motherboard though. You can check the mobo vendor site to find some qualified RAM sticks and get one of those. Then if that fails to work, check on the warranty for a replacement.
The ram shouldn't be affected by the fact it's rated for 1866MHz, the motherboard should cause it to default to 1333MHz at 1.65v or 1.5v anyway so that shouldn't be an issue. You can keep that ram if you want.
I am thinking it's the motherboard but there is one thing to check (doesn't make sense to me still but...). Take out and check the voltage of the CMOS battery to make sure it's at 3v. If it is not, replace it, then see what happens with your ram (like I said... doesn't make sense but I've seen this when the battery is low)
 
From what happened with the power issue, the motherboard could be dead. The RAM should work, at least one of the sticks. Unless for some reason you ran into one of the very rare combinations where a certain type of RAM won't work with the motherboard. It's a lot cheaper to try a new stick of RAM than swap out the motherboard though. You can check the mobo vendor site to find some qualified RAM sticks and get one of those. Then if that fails to work, check on the warranty for a replacement.
 
Solution