Problem with new LG WH14NS40 Super Blu Drive

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eday_2010

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Apr 27, 2012
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I just installed my new LG WH14NS40 Super Blu optical drive. The problem is that while it shows up in Windows, and I can eject the tray from within Windows, it will not recognize any discs I put in, regardless of whether it's a commercial disc or burned disc. This is the first time I have had a drive be recognized by the OS not not read discs.

I am running an Asus P9X79 Pro moherboard, and the drive is plugged into the last available SATA connector on my board, which was one of the Marvell SATA connectors. SSD Caching is not enabled on my board since the SSD Caching connector wasn't used until I plugged in the optical drive. Windows also says the driver is up to date. It was an OEM model and came with no software. LG's site says not to update the firmware unless the firmware states it fixes problems with it not writing to media, not being recognized by Windows, and other similar things.

So what could it be? Would a bad SATA cable be enough to make it seem by Windows but not usable? Is it a chipset update for the motherboard? BIOS update? I'm stuck.
 
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I am having the same issue with my WH14NS40.
New from newegg. I already RMAed one.
Windows 7 sees it. It reads super slow .2x.

Burns CDs and DVD fine, did not try BD.
Did you new one work. Wondering if there is a whole bad batch.
It has the april firmware on it, I even reflashed it all the first drive.
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eday_2010

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I thought of that, but LG states to not update the firmware for issues dealing with Windows not recognizing it or it not reading /writing discs and so on unless the firmware states that it is for these kinds of problems.

So I am reluctant to do this unless it turns out there is no other solution.
 
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eday_2010

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Windows 8. Sorry, I meant to mention that in the opening post.

If I don't get any ideas by this evening, I may swap the sata port it is plugged into with the other blu-ray drive i have that works and has always worked with no problems.
 
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eday_2010

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I do have one that works. The reason I got a second one was to be able to copy discs directly without having to make an iso file first (and I don't mean copying commercial discs either).
 
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popatim

popatim

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You still wont copy disks directly but thats besides the point.

First you said you have it plugged into a marvell port then you said its in port used for caching - which would be intel.
Please look at your motherbds sata ports, they are all labelled, and tell which specific port this is plugged into please and thank you.
 
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eday_2010

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Apr 27, 2012
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Why won't I be able to copy discs directly? My drive software has doing so as an option.

And on my board, the port used for SSD Caching is a Marvell port (SATA6G_E2).

In any case, I plugged the drive into the port that had my original blu-ray multi drive, and it did not work there either. So it looks like the drive itself is a dud. I have put in an RMA request with the retailer to get it exchanged. Hopefully the new one will work.
 
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vldouse

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Oct 9, 2013
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I am having the same issue with my WH14NS40.
New from newegg. I already RMAed one.
Windows 7 sees it. It reads super slow .2x.

Burns CDs and DVD fine, did not try BD.
Did you new one work. Wondering if there is a whole bad batch.
It has the april firmware on it, I even reflashed it all the first drive.
 
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