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Problem with new LG WH14NS40 Super Blu Drive

Tags:
  • Windows
  • LG
  • Storage
  • DVD Writers
  • Components
Last response: in Storage
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October 7, 2013 7:49:26 PM

I just installed my new LG WH14NS40 Super Blu optical drive. The problem is that while it shows up in Windows, and I can eject the tray from within Windows, it will not recognize any discs I put in, regardless of whether it's a commercial disc or burned disc. This is the first time I have had a drive be recognized by the OS not not read discs.

I am running an Asus P9X79 Pro moherboard, and the drive is plugged into the last available SATA connector on my board, which was one of the Marvell SATA connectors. SSD Caching is not enabled on my board since the SSD Caching connector wasn't used until I plugged in the optical drive. Windows also says the driver is up to date. It was an OEM model and came with no software. LG's site says not to update the firmware unless the firmware states it fixes problems with it not writing to media, not being recognized by Windows, and other similar things.

So what could it be? Would a bad SATA cable be enough to make it seem by Windows but not usable? Is it a chipset update for the motherboard? BIOS update? I'm stuck.

More about : problem wh14ns40 super blu drive

October 8, 2013 6:00:50 AM

patrick47018 said:
Get the new firmware: http://www.lg.com/us/support-product/lg-WH14NS40


I thought of that, but LG states to not update the firmware for issues dealing with Windows not recognizing it or it not reading /writing discs and so on unless the firmware states that it is for these kinds of problems.

So I am reluctant to do this unless it turns out there is no other solution.
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a b G Storage
October 8, 2013 7:19:44 AM

What OS are you using?
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October 8, 2013 7:53:47 AM

Windows 8. Sorry, I meant to mention that in the opening post.

If I don't get any ideas by this evening, I may swap the sata port it is plugged into with the other blu-ray drive i have that works and has always worked with no problems.
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October 8, 2013 11:47:02 AM

Can a moderator move this thread to the Storage section? That is where I should have placed it. Thanks!
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a b G Storage
October 8, 2013 1:27:28 PM

you could try a different SATA cable, but if you already have one that works I say go ahead and use that one
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October 8, 2013 5:56:23 PM

patrick47018 said:
you could try a different SATA cable, but if you already have one that works I say go ahead and use that one


I do have one that works. The reason I got a second one was to be able to copy discs directly without having to make an iso file first (and I don't mean copying commercial discs either).
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a c 942 G Storage
October 8, 2013 6:17:08 PM

You still wont copy disks directly but thats besides the point.

First you said you have it plugged into a marvell port then you said its in port used for caching - which would be intel.
Please look at your motherbds sata ports, they are all labelled, and tell which specific port this is plugged into please and thank you.
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October 8, 2013 8:37:10 PM

popatim said:
You still wont copy disks directly but thats besides the point.

First you said you have it plugged into a marvell port then you said its in port used for caching - which would be intel.
Please look at your motherbds sata ports, they are all labelled, and tell which specific port this is plugged into please and thank you.


Why won't I be able to copy discs directly? My drive software has doing so as an option.

And on my board, the port used for SSD Caching is a Marvell port (SATA6G_E2).

In any case, I plugged the drive into the port that had my original blu-ray multi drive, and it did not work there either. So it looks like the drive itself is a dud. I have put in an RMA request with the retailer to get it exchanged. Hopefully the new one will work.
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October 23, 2013 5:17:32 AM

I am having the same issue with my WH14NS40.
New from newegg. I already RMAed one.
Windows 7 sees it. It reads super slow .2x.

Burns CDs and DVD fine, did not try BD.
Did you new one work. Wondering if there is a whole bad batch.
It has the april firmware on it, I even reflashed it all the first drive.
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October 23, 2013 9:34:57 AM

I haven't gotten my new one yet. Once I do, I will post an update.
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November 13, 2013 1:00:54 PM

Received the new drive a couple of weeks ago and installed it. It works properly and perfectly. The first one was just dead.
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