- Oct 8, 2013
- 2
- 0
- 10,510
Hi fellow techs, Im fixing/wiping out a acer aspire 7736Z for a friend at work. i've done a fresh install of win 7 ultimate (64 and 32 bit) and the original for it (home premium) which is smooth and easy, no driver issues when checking the device manager...
NOW>>>>when updating... i'll hit a shut down/reboot loop (meaning it will just shut down on its own with the *windows is shutting down screen* then the computer restarts itself and gets back to the desktop, and does it again, and again, and again, and again, it does this in safe mode as well, i've also disabled windows from doing a system failure restart to get to the BSOD and at least get some info IT WILL NOT, it just ignores it and restarts anyway, i cannot rollback the IE update or system restore *in any mode* without the shut down restart happening. I've browsed acer's site and forums for solution with no avail, and of course the laptop is out of warranty.
i've also reseated the memory, cleaned the heat sink (wasnt bad at all actually) incase it was a overheat issue,
now i have had the laptop for bout a month. after fresh install.. it'll run FOREVER... meaning IT WILL NOT DO THE SHUT DOWN/BOOT LOOP. it just keeps going and going going strong.. so i eventually tried to pinpoint what updates were causing the issue. and i found it. it's IE9/IE10 updates. without installing them. it seemed to update fine. then after maybe 3 series of updates later. *yes, i hid the IE updates* the shutdown/reboot cycle started again.
i've done probably bout 30 formats and installs. changing settings in bios, seeing if there were updates for the bios (there isnt) and im finally burned out for a solution. im thinking bout just not updating it at all. install avg/malwarebytes (some form of protection) and hope for the best, does anyone know any solution before i dupe down to this low level of acceptance.
Im finally at the reaching out level. Anyone tough enough?
thanks, joe
NOW>>>>when updating... i'll hit a shut down/reboot loop (meaning it will just shut down on its own with the *windows is shutting down screen* then the computer restarts itself and gets back to the desktop, and does it again, and again, and again, and again, it does this in safe mode as well, i've also disabled windows from doing a system failure restart to get to the BSOD and at least get some info IT WILL NOT, it just ignores it and restarts anyway, i cannot rollback the IE update or system restore *in any mode* without the shut down restart happening. I've browsed acer's site and forums for solution with no avail, and of course the laptop is out of warranty.
i've also reseated the memory, cleaned the heat sink (wasnt bad at all actually) incase it was a overheat issue,
now i have had the laptop for bout a month. after fresh install.. it'll run FOREVER... meaning IT WILL NOT DO THE SHUT DOWN/BOOT LOOP. it just keeps going and going going strong.. so i eventually tried to pinpoint what updates were causing the issue. and i found it. it's IE9/IE10 updates. without installing them. it seemed to update fine. then after maybe 3 series of updates later. *yes, i hid the IE updates* the shutdown/reboot cycle started again.
i've done probably bout 30 formats and installs. changing settings in bios, seeing if there were updates for the bios (there isnt) and im finally burned out for a solution. im thinking bout just not updating it at all. install avg/malwarebytes (some form of protection) and hope for the best, does anyone know any solution before i dupe down to this low level of acceptance.
Im finally at the reaching out level. Anyone tough enough?
thanks, joe
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