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WIN7 constantly reboots on acer aspire after IE update

Last response: in Windows 7
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October 8, 2013 9:19:23 AM

Hi fellow techs, Im fixing/wiping out a acer aspire 7736Z for a friend at work. i've done a fresh install of win 7 ultimate (64 and 32 bit) and the original for it (home premium) which is smooth and easy, no driver issues when checking the device manager...

NOW>>>>when updating... i'll hit a shut down/reboot loop (meaning it will just shut down on its own with the *windows is shutting down screen* then the computer restarts itself and gets back to the desktop, and does it again, and again, and again, and again, it does this in safe mode as well, i've also disabled windows from doing a system failure restart to get to the BSOD and at least get some info IT WILL NOT, it just ignores it and restarts anyway, i cannot rollback the IE update or system restore *in any mode* without the shut down restart happening. I've browsed acer's site and forums for solution with no avail, and of course the laptop is out of warranty.

i've also reseated the memory, cleaned the heat sink (wasnt bad at all actually) incase it was a overheat issue,

now i have had the laptop for bout a month. after fresh install.. it'll run FOREVER... meaning IT WILL NOT DO THE SHUT DOWN/BOOT LOOP. it just keeps going and going going strong.. so i eventually tried to pinpoint what updates were causing the issue. and i found it. it's IE9/IE10 updates. without installing them. it seemed to update fine. then after maybe 3 series of updates later. *yes, i hid the IE updates* the shutdown/reboot cycle started again.

i've done probably bout 30 formats and installs. changing settings in bios, seeing if there were updates for the bios (there isnt) and im finally burned out for a solution. im thinking bout just not updating it at all. install avg/malwarebytes (some form of protection) and hope for the best, does anyone know any solution before i dupe down to this low level of acceptance.
Im finally at the reaching out level. Anyone tough enough?
thanks, joe
October 8, 2013 9:52:45 AM


follow this
download ccleaner from thislink
http://www.mediafire.com/download.php?93gx7e82pv1qoeb
install it only
donot run it
then download ccleaner enhancer from this link
http://www.mediafire.com/download.php?5j2bjxex8d5hb59
run it
and press download latest
then run ccleaner now
now
in
cleaning tab
check all selection in windows and application tab
except the selection of wipe free space in windows tab
press cean now button in the right side
after that go to registery tab and press search for
then press fix all selected
then
download antimalwarebyte from this link
http://www.mediafire.com/download.php?u1aoh19sq1bs1t9
install it and run it then update it if it asked
then perform full scan to whole computer partitions from safe mode
and remove all threats
m
0
l
October 14, 2013 2:08:07 PM

profkefah said:

follow this
download ccleaner from thislink
http://www.mediafire.com/download.php?93gx7e82pv1qoeb
install it only
donot run it
then download ccleaner enhancer from this link
http://www.mediafire.com/download.php?5j2bjxex8d5hb59
run it
and press download latest
then run ccleaner now
now
in
cleaning tab
check all selection in windows and application tab
except the selection of wipe free space in windows tab
press cean now button in the right side
after that go to registery tab and press search for
then press fix all selected
then
download antimalwarebyte from this link
http://www.mediafire.com/download.php?u1aoh19sq1bs1t9
install it and run it then update it if it asked
then perform full scan to whole computer partitions from safe mode
and remove all threats


sorry it took this long to get back to ya, long work week. this solution doesnt work... i already had malwarebytes 1.75 on it. but it keeps rebooting in safe mode so while i have enough time to get ccleaner enhancer, by the time i get ccleaner running (in safe mode (network, cmd, or just plain safe mode/or windows normally) it still does the windows is shutting down screen......
then restarts bios screen > windows 7splash screen > desktop for bout 2 min tops> windows is shutting down then restarts bios screen > windows 7splash screen > desktop for bout 2 min tops > windows is shutting down then restarts bios screen > windows 7splash screen > desktop for bout 2 min tops> windows is shutting down then restarts bios screen > windows 7splash screen > desktop for bout 2 min tops > windows is shutting down then restarts bios screen > windows 7 splash screen > desktop for bout 2 min tops > windows is shutting down then restarts bios screen > windows 7splash screen > desktop for bout 2 min tops > windows is shutting down.....
you get the point.
m
0
l

Best solution

December 4, 2013 1:58:48 PM

u have
overheat compontes
check the pc health from bios
or
either corrupted windows files
try fresh installiation
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