Solved

WIN7 constantly reboots on acer aspire after IE update

Hi fellow techs, Im fixing/wiping out a acer aspire 7736Z for a friend at work. i've done a fresh install of win 7 ultimate (64 and 32 bit) and the original for it (home premium) which is smooth and easy, no driver issues when checking the device manager...

NOW>>>>when updating... i'll hit a shut down/reboot loop (meaning it will just shut down on its own with the *windows is shutting down screen* then the computer restarts itself and gets back to the desktop, and does it again, and again, and again, and again, it does this in safe mode as well, i've also disabled windows from doing a system failure restart to get to the BSOD and at least get some info IT WILL NOT, it just ignores it and restarts anyway, i cannot rollback the IE update or system restore *in any mode* without the shut down restart happening. I've browsed acer's site and forums for solution with no avail, and of course the laptop is out of warranty.

i've also reseated the memory, cleaned the heat sink (wasnt bad at all actually) incase it was a overheat issue,

now i have had the laptop for bout a month. after fresh install.. it'll run FOREVER... meaning IT WILL NOT DO THE SHUT DOWN/BOOT LOOP. it just keeps going and going going strong.. so i eventually tried to pinpoint what updates were causing the issue. and i found it. it's IE9/IE10 updates. without installing them. it seemed to update fine. then after maybe 3 series of updates later. *yes, i hid the IE updates* the shutdown/reboot cycle started again.

i've done probably bout 30 formats and installs. changing settings in bios, seeing if there were updates for the bios (there isnt) and im finally burned out for a solution. im thinking bout just not updating it at all. install avg/malwarebytes (some form of protection) and hope for the best, does anyone know any solution before i dupe down to this low level of acceptance.
Im finally at the reaching out level. Anyone tough enough?
thanks, joe
3 answers Last reply Best Answer
More about win7 constantly reboots acer aspire update
  1. follow this
    download ccleaner from thislink
    http://www.mediafire.com/download.php?93gx7e82pv1qoeb
    install it only
    donot run it
    then download ccleaner enhancer from this link
    http://www.mediafire.com/download.php?5j2bjxex8d5hb59
    run it
    and press download latest
    then run ccleaner now
    now
    in
    cleaning tab
    check all selection in windows and application tab
    except the selection of wipe free space in windows tab
    press cean now button in the right side
    after that go to registery tab and press search for
    then press fix all selected
    then
    download antimalwarebyte from this link
    http://www.mediafire.com/download.php?u1aoh19sq1bs1t9
    install it and run it then update it if it asked
    then perform full scan to whole computer partitions from safe mode
    and remove all threats
  2. profkefah said:

    follow this
    download ccleaner from thislink
    http://www.mediafire.com/download.php?93gx7e82pv1qoeb
    install it only
    donot run it
    then download ccleaner enhancer from this link
    http://www.mediafire.com/download.php?5j2bjxex8d5hb59
    run it
    and press download latest
    then run ccleaner now
    now
    in
    cleaning tab
    check all selection in windows and application tab
    except the selection of wipe free space in windows tab
    press cean now button in the right side
    after that go to registery tab and press search for
    then press fix all selected
    then
    download antimalwarebyte from this link
    http://www.mediafire.com/download.php?u1aoh19sq1bs1t9
    install it and run it then update it if it asked
    then perform full scan to whole computer partitions from safe mode
    and remove all threats


    sorry it took this long to get back to ya, long work week. this solution doesnt work... i already had malwarebytes 1.75 on it. but it keeps rebooting in safe mode so while i have enough time to get ccleaner enhancer, by the time i get ccleaner running (in safe mode (network, cmd, or just plain safe mode/or windows normally) it still does the windows is shutting down screen......
    then restarts bios screen > windows 7splash screen > desktop for bout 2 min tops> windows is shutting down then restarts bios screen > windows 7splash screen > desktop for bout 2 min tops > windows is shutting down then restarts bios screen > windows 7splash screen > desktop for bout 2 min tops> windows is shutting down then restarts bios screen > windows 7splash screen > desktop for bout 2 min tops > windows is shutting down then restarts bios screen > windows 7 splash screen > desktop for bout 2 min tops > windows is shutting down then restarts bios screen > windows 7splash screen > desktop for bout 2 min tops > windows is shutting down.....
    you get the point.
  3. Best answer
    u have
    overheat compontes
    check the pc health from bios
    or
    either corrupted windows files
    try fresh installiation
Ask a new question

Read More

Aspire Acer Internet Explorer Windows 7