/ Sign-up
Your question

External HDD Suddenly Not Working

  • Laptops
  • Storage
  • External Hard Drive
Last response: in Storage
October 8, 2013 3:02:16 PM

I have a WD Passport that was working perfectly fine. I safely removed it from my laptop (Windows 7 Home Premium 64 Bit) and put it on my friend's laptop (don't know the specs), and it read just fine. I safely removed it and suddenly my laptop won't read it. It appears in the Device and Printers section with an exclamation mark.

I uninstalled the driver and reconnected it and it won't install the driver. I uninstalled ALL drivers under the Device Manager that had to do with the USB, then reboot. Everything installed perfectly except the one for the external HDD.

I read somewhere about assigning a letter to it in the Disk Management, but it just doesn't appear, at all.


More about : external hdd suddenly working

October 8, 2013 4:37:42 PM

cin19 said:
Try "Data Lifeguard Diagnostic for Windows" first, then look at the Knowledge Base. If the computer still can't recognize it, contact the WD.

Data Lifeguard Diagnostic for Windows:
Knowledge Base:

It doesn't even show up in the list of the Data Lifeguard thing-

It got to the point where it randomly recognizes it as an F: but when I click it it starts loading up and then nothing, Windows stops responding and it never opens it to see the files x.x I had a lot of college work in it, ugh!

It Says Code 10?