new external hard drive not recognised by computer

philipjones252

Honorable
Oct 8, 2013
1
0
10,510
i have recently bought a new external hard drive, i plug it in and my computer doesnt recognise it at all, there is no sound when it gets connected, nothing in my computer, device maneger or in disk manegment, i have taken the hdd out of the enclosure and conected my old laptops hdd and it worked fine.

This is a brand new external hdd, also i should mention i have tried it on 2 dell pc (windows xp and 7) and a compaq laptop (windows 7)and i always get the same result
 
check that the small board in the ext drive has there cables on right and connected. if your drive a ide drive check that the jumper on the drive on right.
if the cables are on right and the usb or ac adaptor powers the drive to were it spins sound like you got a lemon.
 

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