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Sending my Western Digital Hard Drive for warranty question

Last response: in Storage
October 9, 2013 7:29:53 AM

I am sending in my Western Digital hard drive for warranty and it is my first time RMA-ing. What happen was I heard ticking sounds from the drive and my NAS degraded my RAID drive. I checked with Hard Disk Sentinel and it is showing my hard drive have a 67% health. This drive was only a couple months old and I am really disappointed the health had fallen really fast, thus, bad sectors are showing up.

Does Western Digital have any restrictions like they only take major problems? How will they determine my hard drive has an issue? Do they test my drive first before sending out a replacement? I did a DBAN right now and all data are erased.

Best solution

a c 814 G Storage
October 9, 2013 7:34:04 AM

Multiple bad sectors would seem to be a 'major problem'. Contact them and see what they say.
October 9, 2013 10:47:59 AM

Hawkeye22 said:
If it doesn't pass one or more of WD's Datalifeguard tests, they will replace it.

Damn. I didn't see your post. I already shipped out.

I tried to make my NAS accept my drive but it failed twice and plus, it was making clicking sounds + 30 bad sectors were detected.

I hope I do get a replacement. It's my first time sending for RMA, never had a unit failed on me. $10 of shipping out of my pocket and another $5 for packaging. I hope they don't send me the same drive back and telling me it is still good when the health life dropped by 1/3.