Asus M5A99FX Pro R2.0, AMD 8350 and G. Skill Ripjaws X 1866

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Glen Emmanuel

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Oct 9, 2013
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Hi recently purchased an ASUS M5A99FX Pro R2.0 motherboard (supports DDR3 2133(O.C.)/1866/1600/1333/1066) with an AMD FX8350 4.0 GHz 8 Core Processor and G.SKILL Ripjaws X Series 16GB (2 x 8GB) 240-Pin DDR3 Model F3-1866C9D-16GXM. I recently installed Windows 8 and have been exhibiting system crashes while coming out of hibernating and also after having shutdown and turning back on. Not sure who to ask Asus, AMD, G.Skill or Microsoft on what could be the problem. The memory speed is detected as being 1333 when I go to 1866 it beeps three times when I use 1600 it says windows could not load, only 1333 works but then it crashes whenever I shutdown or hibernate. Any help please would be appreciated. Thanks
 
Solution
gskill support
Enable DOCP memory profile, or manually input DRAM Frequency, timings, and voltage for the RAM. For 16GB at DDR3-1866, you will need to raise the CPU-NB Voltage +0.05V-+0.1V to give the CPU memory controller a boost. Once you do that, everything should run fast and stable.

If you continue to have issues, test each module individually to see if one performs differently. If so, you may need to send them in for RMA exchange. Also, make sure the modules are installed in the same color slots furthest away from the CPU. Keep us posted on the result.

Thank you
GSKILL SUPPORT

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gskill support

gskill support

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Feb 27, 2012
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Enable DOCP memory profile, or manually input DRAM Frequency, timings, and voltage for the RAM. For 16GB at DDR3-1866, you will need to raise the CPU-NB Voltage +0.05V-+0.1V to give the CPU memory controller a boost. Once you do that, everything should run fast and stable.

If you continue to have issues, test each module individually to see if one performs differently. If so, you may need to send them in for RMA exchange. Also, make sure the modules are installed in the same color slots furthest away from the CPU. Keep us posted on the result.

Thank you
GSKILL SUPPORT

 
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Glen Emmanuel

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Oct 9, 2013
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Thanks for your suggestions I will give it a try when I get home. The other question I have for anyone listening is with all the false shutdowns and hibernations in Windows 8 will it leave a trail of temp files all over my hard drive or does Windows 8 clean up after itself or is that asking for too much :) Should I just reformat and start all over again once the problem is resolved?



 
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Glen Emmanuel

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Oct 9, 2013
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G.Skill Support - Thanks for your suggestion I tried some things, some success but crashing problems during shutdown and hibernation mode still occurred.
I went into the DRAM O.C. Profiles and at the bottom found two identical Profiles #0 and #1 DDR3-1867 9-10-9-28-2N-1.50v-1.25v tried both. This let the computer boot in 1866 mode and windows seems to work ok but on shutdown it still crashed. I tried the one stick/chip scenario and with one of them I was able to get it to come out of hibernation one time and also shut down correctly but then with the other chip it crashed when I put the first one back it behaved the same way later so one chip and two chip scenario still crashes with shutdowns and hibernations.
Next I tried Manual mode I was not sure what you meant by "CPU-NB Voltage +0.05V-+0.1V" is that a range, one item or two different setting for two different objects. It does not allow me to manually put in the number and I tired putting incrementally for CPU/NB and it said over clocking failed.

I have in my menu:
CPU & NB Voltage Offset Mode & Manual Mode
Offset Mode Sign + & -
CPU offset Voltage at 1.34v Auto
CPU/NB offset mode Sign + & -
CPU/NB Offset Voltage 1.162v Auto
CPU VDDA Voltage 2.523v Auto
DRAM Voltage 1.501v Auto
NB Voltage 1.113v Auto
NB HT Voltage 1.214v Auto

Any help would be appreciated, if its too complicated to explain or there isn't an easier solution perhaps I can speak to someone over the phone with a number if you can provide it.

Thanks



 
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gskill support

gskill support

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Feb 27, 2012
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Did you check memory power down and any other sleep/hibernation settings?

With DOCP enabled, make sure all settings are input, such as DRAM Voltage. You can also try DRAM Voltage at 1.550V.

The CPU-NB Voltage is the 1.25V you see in the memory profile. Notice your value is 1.162V, so +0.1V that I mentioned would be ~1.262V or +0.05V ~1.212V

In Offset mode, you just need to input the +0.05V or +0.1V value. In Manual mode, you manually input the entire value, so 1.22V, 1.25V, or so forth, whichever allows the system to be most stable.

For telephone support, the number is (909) 598-6860

Thank you
GSKILL SUPPORT
 
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Glen Emmanuel

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Oct 9, 2013
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GSKILL SUPPORT said: << The CPU-NB Voltage is the 1.25V you see in the memory profile. Notice your value is 1.162V, so +0.1V that I mentioned would be ~1.262V or +0.05V ~1.212V >>

Thanks G. Skill man: Looks like the last solution just may have worked I can now shutdown, and hibernate and come out of those states to an uncrashed computer. Thank you.

I was about ready to throw in towel along with the G. Skill chip out the door but since I was not sure 100% if it was the chip or the Asus board or the Hard drive or Windows I was able to hold myself back.

Taking the v up by less that 0.1 and then 0.1 initially didn't work but then later it did. Hard to believe that a 0.1v can make all that much of a difference between life and death for Windows. I didn't need to increase the DRAM voltage as the next step up was 0.86 which would take it over the max limit, so I left it.

Some questions, what did you mean by:

<< Did you check memory power down and any other sleep/hibernation settings? >>

Where in the BIOS or Windows?

[and you said:]

<< Also, make sure the modules are installed in the same color slots furthest away from the CPU. >>

Any reason why this would matter? By this I mean the one furthest from the CPU not the same color slot :)

Also strange why the computer would only have problems with shutdowns and hibernations but Sleep was not an issue, as it would come right out of it instantly. Should lower power to memory controller have affected all states?


 
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gskill support

gskill support

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Feb 27, 2012
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Fantastic, good to hear.

Some motherboards have options in BIOS for memory power down and sleep/hibernation. I just wanted you to check those and make sure they are configured as they should be.

Generally, the same color slots furthest away from the CPU are the initial slots.
For example, if the colors are CPU-> red black red black, then the memory should be installed in the black slots. If the colors are CPU -> black black red red, then the memory should be installed in the red slots.

Shutdown, S4 hibernation, and S3 sleep states are different, so they are affected differently. Sounds like the memory controller had an insufficient voltage issue with powering up. S3 sleep was not an issue because the memory maintains power on during this state. So technically the memory does not power down, whereas in the other two phases it does and must start from a cold.

Thank you
GSKILL SUPPORT
 
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