I used CCleaner to clean the registry, made a back-up, rebooted to black screen, restored the registry backup, still broken.
Tags:
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Windows
- Windows 7
- Backup
- Registry
Last response: in Windows 7
bobbyboulders
October 10, 2013 3:39:44 AM
Things i've tried:
System restore
Startup repair
Booting in safe mode
Rebooting multiple times
I have windows installed twice on my machine, such that prior to booting windows I'm asked to log onto
1. Windows 7
2. Windows 7 (recovered)
I used my Windows 7 recovered to access the registry backup and restored it from there.
I have Windows 7 Ultimate 64bit.
I would value anyone's help.
System restore
Startup repair
Booting in safe mode
Rebooting multiple times
I have windows installed twice on my machine, such that prior to booting windows I'm asked to log onto
1. Windows 7
2. Windows 7 (recovered)
I used my Windows 7 recovered to access the registry backup and restored it from there.
I have Windows 7 Ultimate 64bit.
I would value anyone's help.
More about : ccleaner clean registry made back rebooted black screen restored registry backup broken
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Reply to bobbyboulders
bigkid
October 10, 2013 3:53:23 AM
bobbyboulders
October 10, 2013 4:26:01 AM
bigkid said:
uhhh whats the problemHi bigkid thanks for the prompt response.
Sorry, to clarify:
I used CCleaner's registry clean function because I thought it might help resolve a slow computer. I have since discovered that there is no need for this/it is useless.
I backed up the registry (clicked "yes" to back up)
The next time i started up my computer (logging into 1. Windows 7 above) i got the windows loading screen but then afterwards just a black/blank screen with the white cursor.
So, I then rebooted into an alternate identical windows 7 64 bit (2. Windows 7 ((recovered)) above) that was my original windows, which I had to reinstall after the original windows (2.) I had corrupted(?) which was fixed - I've been using it this way (logging into 1.) for at least 2 years with no issues.
Once inside this windows (2.), I went to the registry back up file from CCleaner (D:/Users/MyDocuments [sic]), double clicked to restore it, got the message pop up that it had restored all registry files successfully and rebooted to the 1. windows but still got the black screen.
Then I started with F8, tried rolling back to a system restore before I'd done the CCleaner - no change
I tried startup repair - no change (infact, it detected no problems)
I've tried booting into safe mode - black screen (no change)
I've tried rebooting normally multiple (10+) times
I've also now just tried memory repair mechanic - no change.
If you need any more info please ask.
Thank you
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bigkid
October 10, 2013 4:55:48 AM
bobbyboulders
October 10, 2013 5:54:43 AM
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bigkid
October 10, 2013 7:34:51 AM
you most likely picked up a virus -- but with reg cleaner and rollbacks and such you might have fouled up the registry, you'd be best off doing a fresh install - but - if you want to try --- scan your system for viruses, you can use something like malware bytes, its free and can get rid of some crap....also Kaspersky's website offers a free 'rootkit' virus killer - rootkit viruses can hide from some scanners.
pcpitstop.com is a great site for scanning the health of your system - and the scans are free...but remember even if it says you don't have a virus you may still have a rootkit virus.
here's a link to the rootkit virus utility: http://support.kaspersky.com/us/5350
pcpitstop.com is a great site for scanning the health of your system - and the scans are free...but remember even if it says you don't have a virus you may still have a rootkit virus.
here's a link to the rootkit virus utility: http://support.kaspersky.com/us/5350
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bobbyboulders
October 13, 2013 3:48:31 AM
bigkid said:
you most likely picked up a virus -- but with reg cleaner and rollbacks and such you might have fouled up the registry, you'd be best off doing a fresh install - but - if you want to try --- scan your system for viruses, you can use something like malware bytes, its free and can get rid of some crap....also Kaspersky's website offers a free 'rootkit' virus killer - rootkit viruses can hide from some scanners.pcpitstop.com is a great site for scanning the health of your system - and the scans are free...but remember even if it says you don't have a virus you may still have a rootkit virus.
here's a link to the rootkit virus utility: http://support.kaspersky.com/us/5350
Hi bigkid
Thank you kindly for the advice (I've been away for a few days). I'll try the rootkit killer and post the progress.
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Ok, I scanned with Malwarebytes and got 7 "problems" one of which is registry. I can't see if I can attach anything to this post (I have a screenshot) so here's the log:
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
Database version: v2013.10.13.02
Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
XXX :: XXX [administrator]
13/10/2013 11:53:37
mbam-log-2013-10-13 (11-53-37).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 202955
Time elapsed: 6 minute(s), 7 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer|NoSMHelp (PUM.Hijack.Help) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.
Folders Detected: 1
C:\Users\XXX\AppData\Local\Temp\ct2504091 (PUP.Optional.Conduit.A) -> No action taken.
Files Detected: 5
C:\Users\XXX\AppData\Local\Temp\ct2504091\ism.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\XXX\Downloads\DAEMONToolsPro500316-0317.exe (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\XXX\Downloads\DTLite4453-0297(1).exe (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\XXX\Downloads\DTLite4453-0297.exe (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\XXX\Local Settings\Temporary Internet Files\Content.IE5\UD7YS831\ism[2].exe (PUP.Optional.Conduit.A) -> No action taken.
(end)
I'll try the rootkit now and report back
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Just ran the rootkit - 5 threats detected (after changing the parameters, the first scan found nothing) I don't know if a log will be created so here it is typed out:
(All unsigned file, All Suspicious object medium risk)
1. Service: CTAudSvcService
2. Service: hpqcxs08
3. Service: hpqddsvc
4. Service: Net Driver HPZ12
5. Service: PassThru Service
The only really interesting one is 4. as it's in Windows folder and is system32 and the rest are Creative (1.) HewlettPackard printer (2. 3.) or HutchinsonTeleCom mobile phone (5.):
C:\Windows\system32\HPZinw12.dll
I've quarantined them all anyway. Now to reboot.
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bigkid
October 13, 2013 5:49:57 AM
did that solve your problem?
here's a little info on #4...
http://social.technet.microsoft.com/Forums/windowsserve...
here's a little info on #4...
http://social.technet.microsoft.com/Forums/windowsserve...
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bobbyboulders
October 13, 2013 6:14:28 AM
bigkid said:
did that solve your problem?Hi bigkid
No, doesn't seem to have solved it. Although the use of those two programs has helped identify some issues I guess, so many thanks for the advice.
I've just started to backup all the files I want to keep to reinstall and I'll then format the partition.
Things I learned:
Never use any "registry fixer" again!
Download Kaspersky and bin AVG and Avast.
Use Malwarebytes everyday.
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Thanks for the info on 4. - The printer software with HP was such a pain in the derriere, so many unneccessary programs.
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Actually, one thing I haven't tried yet is to repair with the windows disk. Is it worth it? - By that I mean, will it rewrite the registry values I have deleted/damaged?
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I'm trying to format the partition with the 1. Windows on (that I want to reinstall) and I'm getting an error message saying Windows was unable to format the partition. I;ve got full admin control over it and can't seem to find an answer online. What would the reason be for windows not allowing me to format the partititon?
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bigkid
October 13, 2013 8:12:29 AM
are you trying to format the whole disk or just 1 partition? you said you backed up your files,
did you back up to same disk but diff partition? You can buy a 500 meg usb drive at bestbuy for about 50 bucks- I would move my files to something like that if you havn't already done so and re-init your whole hard drive
try this
http://www.sevenforums.com/tutorials/91339-ssd-hdd-opti...
did you back up to same disk but diff partition? You can buy a 500 meg usb drive at bestbuy for about 50 bucks- I would move my files to something like that if you havn't already done so and re-init your whole hard drive
try this
http://www.sevenforums.com/tutorials/91339-ssd-hdd-opti...
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bobbyboulders
October 13, 2013 8:16:27 AM
bigkid said:
are you trying to format the whole disk or just 1 partition?
try this
http://www.sevenforums.com/tutorials/91339-ssd-hdd-opti...
Thanks bigkid, I'll try it and get back to you
It's a whole HDD. I've got 2, 1 that is partitioned with the 2. Windows on and then this is a different disk actually come to think of it.
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Nah it's cool, I've got a 1TB USB HDD that I've put all the files I want to keep on.
Windows 1. (the blacked out one now) is on a non partitioned HDD. The Windows 2 is on a partitioned HDD.
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Man I wanna pull my teeth out.
The cmd is saying:
"Clean is not allowed on the disk containing the current boot, system, pagefile, crashdump or hibernation volume.
Is this because I'm running it from windows? I've selected the right HDD.
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bigkid
October 13, 2013 8:43:04 AM
yeah -- you're trying to clobber the drive you're operating under - cant do that -
http://pcsupport.about.com/od/tipstricks/tp/format-c.ht...
http://pcsupport.about.com/od/tipstricks/tp/format-c.ht...
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bobbyboulders
October 13, 2013 8:51:42 AM
bigkid said:
yeah -- you're trying to clobber the drive you're operating under - cant do that -http://pcsupport.about.com/od/tipstricks/tp/format-c.ht...
No no, the drive I'm trying to clobber is the one with the windows on that black screens on start up. The windows I'm using right now is on a different drive, different hard disk altogether.
It gets better - now the black screen windows drive has disappeared, as has the rest of the partition that isnt the windows partition.
So: Windows 7 (recovered) is on C partition of HDD 1, the rest of the partition is named Z
The black screen windows is on drive D: not partitioned HDD 2.
In terms of disk names in diskpart, C and Z are on disk 0 and D is on disk 1
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I've tried doing diskpart in command prompt from safe mode on startup but i'm getting the same error message
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bigkid
October 13, 2013 8:59:58 AM
I think you-re ok -- now shut down -- unplug disk 0 - leaving disk1 you just cleared ----- then insert your win cd and startup, set your bios to boot from cd... win should install to disk1 ....if that works hold off reconnecting disk 0 ----more on that later.....
if you're not ok then
http://pcsupport.about.com/od/fixtheproblem/ht/wipe-har...
if you're not ok then
http://pcsupport.about.com/od/fixtheproblem/ht/wipe-har...
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bobbyboulders
October 13, 2013 9:09:04 AM
bigkid said:
I think you-re ok -- now shut down -- unplug disk 0 - leaving disk1 you just cleared ----- then insert your win cd and startup... win should install to disk1 ....if that works hold off reconnecting disk 0 ----more on that laterI worked out why Z had disappeared, the drive letter became removed from Z to *, the D drive is also * but I cant reassign a drive letter, but as you said more later.
I'll reinstall now (or attempt to), it's just I'd quite like to install the new windows onto the other hard drive and partition it (the D drive). I'll install onto the C drive by creating a new partition if it lets me.
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bigkid
October 13, 2013 9:16:16 AM
bobbyboulders
October 13, 2013 10:02:07 AM
bigkid said:
if that fails then ------follow the previous link above
I've tried reinstalling windows and it didn't work, I got an error message 0x80070003 - I've got a message at start up now saying bootmgr (boot manager) is missing. Press Ctrl+Alt+Del to restart.
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Don't suppose you have a guide to "restore factory settings to your computer"?!
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I repaired with the windows disk, I'll try wiping the HDD now
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bobbyboulders
October 13, 2013 10:35:54 AM
bigkid
October 13, 2013 10:48:14 AM
bobbyboulders
October 13, 2013 11:08:35 AM
bigkid said:
disconnect that other drive !!!!!!!!!!! I have to step away for a few hours --- if you get win installed please don't connect the other hard drive yet - just get things going with thenewly formatted drive
I'm into the install now so can't disconnect it. What's good is that there's no error message so far and it's gone past the 17% complete that it had before. 60% and counting...
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It's all over! Clean install up and running and working. I'm not sure which post of yours to mark as the solution, probably the first one! But also the one on wiping the hard drive, something obviously worked.
Can't thank you enough. Is there anything I can do to say thanks? Promote your own website or something?
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bigkid
October 13, 2013 4:31:22 PM
bobbyboulders
October 14, 2013 2:14:30 AM
bigkid said:
just give me a best ans ( pick a solution )---- no prob --- by the way do you have ahci activei had to look that up so no, advanced control host interface?
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Is this a good guide? http://forums.guru3d.com/showthread.php?t=313676
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bigkid
October 14, 2013 4:08:02 AM
yes -- enable ahci that way. It's debatable, but it's a more efficient way for the disk to seek data and It gives you the ability to connect
drives while the system is up - it's called hot swapping. In the future, if you get an ssd, they run faster with ahci enabled.
after you boot up to windows you can then connect your second drive to access that data. you may be able to delete out just
the win install on that drive - however you do , get rid of it. you said you wanted win install on the 2nd drive - best way would be to
go through what you did to clear the first drive and do another fresh install - if you do this, once done, re-init the first to remove that win install.
good luck, I'd appreciate it if you 'pick as the solution' for me.
drives while the system is up - it's called hot swapping. In the future, if you get an ssd, they run faster with ahci enabled.
after you boot up to windows you can then connect your second drive to access that data. you may be able to delete out just
the win install on that drive - however you do , get rid of it. you said you wanted win install on the 2nd drive - best way would be to
go through what you did to clear the first drive and do another fresh install - if you do this, once done, re-init the first to remove that win install.
good luck, I'd appreciate it if you 'pick as the solution' for me.
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bobbyboulders
October 14, 2013 5:35:24 AM
bigkid said:
yes -- enable ahci that way. It's debatable, but it's a more efficient way for the disk to seek data and It gives you the ability to connect drives while the system is up - it's called hot swapping. In the future, if you get an ssd, they run faster with ahci enabled.
after you boot up to windows you can then connect your second drive to access that data. you may be able to delete out just
the win install on that drive - however you do , get rid of it. you said you wanted win install on the 2nd drive - best way would be to
go through what you did to clear the first drive and do another fresh install - if you do this, once done, re-init the first to remove that win install.
good luck, I'd appreciate it if you 'pick as the solution' for me.
Thanks bigkid - really appreciate all your help and advice.
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bigkid
October 14, 2013 6:13:05 AM
Matty1961
November 28, 2013 10:24:19 AM
Do not use registry cleaners. Registry cleaners pick and choose which registry keys to delete, and this leaves gaps in the registry. The kernel time savings in passing over deleted keys is insignificant, and in fact, may take longer. Sometimes the registry cleaners "guess" which keys to delete, and sometimes they delete valid keys, thereby rendering the affected programs corrupt.
Don't use registry cleaners.
Don't use third-party file cleaners. Sometimes the files are completely legitimate and take less than 2% of disk space, the deletion of which is insignificant in disk head operations and file searches. Use only the disk cleanup utilities that comes with Windows, or your operating system. Sometimes, the third-party cleaners also delete valid files, causing corruption in the normal operations flow of your computer, creating far more problems that it solves.
Don't use third-party file cleaners.
Don't use registry cleaners.
If you want to speed up your system because you think it is slow, then run msconfig in the command bar, and see which startup programs you can uncheck so they do not run on startup, each of which cuts into your kernel processing, thereby slowing your system down. Essential background services only on startup, the rest on manual, since they can be run at will after the system has booted. For example, I have only one startup program, and that is DVD play. All others on manual, not loaded at startup. On average, I have 80% of my memory free because of this.
My boot up time from power up to logon screen: 21 seconds, with Windows Vista SP-1. SP-2, after I installed it, only served to slow everything down to where I had to do a clean reinstall with the factory settings, uncheck all unnecessary startup programs, and essential services only. Power down time is about seven to eight seconds. Sleep time is about two seconds. All because I have all unnecessary services on manul, not running in the background, not eating up cycles.
I do not use Norton or McAffee anything. I use only Windows Defender, the firewall and MS security essentials. All scans come up clean. My system has never run faster nor more efficiently.
Do not use registry cleaners.
Do not use third-party disk cleaners.
Defraggler by Piriform is okay, though, I've never had any issues with that.
Windows disk cleanup utility works just fine and only deletes files that knows will not cause any problems or system crashes.
Leave the registry alone unless you know EXACTLY what you are doing.
System slowdowns are not caused by old registry keys from deleted programs, or even old files that aren't used any more, but too many startup programs running in the background you can fix yourself with msconfig from the search bar on the start button (if you have a start button). The program marketers don't tell you this because they want to make money from you and make you think you have an infection, like "1183 issues fixed". LOL. Most of them are non-issues and do more harm than good in removing them.
Don't be fooled. Leave well enough alone. Less is definitely more. Do not overclean.
Now, you are informed. Have a wonderful day!
Don't use registry cleaners.
Don't use third-party file cleaners. Sometimes the files are completely legitimate and take less than 2% of disk space, the deletion of which is insignificant in disk head operations and file searches. Use only the disk cleanup utilities that comes with Windows, or your operating system. Sometimes, the third-party cleaners also delete valid files, causing corruption in the normal operations flow of your computer, creating far more problems that it solves.
Don't use third-party file cleaners.
Don't use registry cleaners.
If you want to speed up your system because you think it is slow, then run msconfig in the command bar, and see which startup programs you can uncheck so they do not run on startup, each of which cuts into your kernel processing, thereby slowing your system down. Essential background services only on startup, the rest on manual, since they can be run at will after the system has booted. For example, I have only one startup program, and that is DVD play. All others on manual, not loaded at startup. On average, I have 80% of my memory free because of this.
My boot up time from power up to logon screen: 21 seconds, with Windows Vista SP-1. SP-2, after I installed it, only served to slow everything down to where I had to do a clean reinstall with the factory settings, uncheck all unnecessary startup programs, and essential services only. Power down time is about seven to eight seconds. Sleep time is about two seconds. All because I have all unnecessary services on manul, not running in the background, not eating up cycles.
I do not use Norton or McAffee anything. I use only Windows Defender, the firewall and MS security essentials. All scans come up clean. My system has never run faster nor more efficiently.
Do not use registry cleaners.
Do not use third-party disk cleaners.
Defraggler by Piriform is okay, though, I've never had any issues with that.
Windows disk cleanup utility works just fine and only deletes files that knows will not cause any problems or system crashes.
Leave the registry alone unless you know EXACTLY what you are doing.
System slowdowns are not caused by old registry keys from deleted programs, or even old files that aren't used any more, but too many startup programs running in the background you can fix yourself with msconfig from the search bar on the start button (if you have a start button). The program marketers don't tell you this because they want to make money from you and make you think you have an infection, like "1183 issues fixed". LOL. Most of them are non-issues and do more harm than good in removing them.
Don't be fooled. Leave well enough alone. Less is definitely more. Do not overclean.
Now, you are informed. Have a wonderful day!
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Matty1961
November 28, 2013 10:30:16 AM
bigkid said:
I would get into windows (however you can) backup critical data to cd or external device, then erase and reformat your hard drive, then do a fresh install of win 7. Good Luck.With anything Windows, I do this every six to nine months routine. Then I turn updates OFF and leave them OFF. Updates, cleaners, too many startup programs, all are the problem. Just factory settings for me from a fresh reinstall.
I just love that!
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Nghtrider62
less than a minute ago
Bump, Look at the date this was posted.
Zabier6 Jun 15, 2009
I have been downloading and installing programs from here for a while now. I don't just install them and delete them if I don't like them I still play with them for a bit to see how good they really are. I LIKE almost everything about cCleaner EXCEPT after prolonged use with XP Pro and XP home and Windoes 7 the power options under the start menu WILL no longer work or be there, also Ctrl-Alt-Del will no longer work and the computer pops up with this message "Ctrl-Alt-Del has been disabled by you system administrator" there is a few other possible problems like the occasional Black monitor but I do not remember them at all this moment. I work and build computers and I know from experience that I will never use it again NOR will I recommend it. I have tested the power options and Ctrl-Alt-Del problem on other computers and same outcome. I myself had to reload Windows over 6 times due to these problems. could just be me but use at your own risk. Now you have been properly warned.
I was told a month ago to try CCleaner, So I downloaded and started cleaning, After I was done Eset Securities found 3 trojans in the CCleaner. I tried to uninstall CCleaner and then attempted to remove the trojans. My screen went black keyboard locked up but system is still running. I have a 4 core system with 32gigs of ram and 2 terabytes of storage and a 7980 Video Card. While in DayZ or Day of Defeat now after about 5-10 minutes of play my screen goes black my keyboard locks up and I must reset the system to get it to work. I didn't have this problem Before I downloaded CCleaner !!!
You've all be warned.
Zabier6 Jun 15, 2009
I have been downloading and installing programs from here for a while now. I don't just install them and delete them if I don't like them I still play with them for a bit to see how good they really are. I LIKE almost everything about cCleaner EXCEPT after prolonged use with XP Pro and XP home and Windoes 7 the power options under the start menu WILL no longer work or be there, also Ctrl-Alt-Del will no longer work and the computer pops up with this message "Ctrl-Alt-Del has been disabled by you system administrator" there is a few other possible problems like the occasional Black monitor but I do not remember them at all this moment. I work and build computers and I know from experience that I will never use it again NOR will I recommend it. I have tested the power options and Ctrl-Alt-Del problem on other computers and same outcome. I myself had to reload Windows over 6 times due to these problems. could just be me but use at your own risk. Now you have been properly warned.
I was told a month ago to try CCleaner, So I downloaded and started cleaning, After I was done Eset Securities found 3 trojans in the CCleaner. I tried to uninstall CCleaner and then attempted to remove the trojans. My screen went black keyboard locked up but system is still running. I have a 4 core system with 32gigs of ram and 2 terabytes of storage and a 7980 Video Card. While in DayZ or Day of Defeat now after about 5-10 minutes of play my screen goes black my keyboard locks up and I must reset the system to get it to work. I didn't have this problem Before I downloaded CCleaner !!!
You've all be warned.
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