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Windows 7 Freezes up during "Update installation"

Turned on my desktop this morning like normal. It went to Windows 7 Updates. It has been updating for the past 3 hrs, but never gets past 13 percent. It never showed X of X updating. The message on screen is " Configuring Windows Update. 13 percent complete. Do not turn off you computer." Is this some kind of virus. I tried force shutdown of computer and re-booting in safe mode. But it won't let me reboot in safe mode... The keyboard and mouse don't come on line to use until after the update screen comes on. ?????
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  1. Best answer
    There was just a massive cumulative update. My system got 27 separate ones. Depending on your internet speed it could take some time. Then they need to install a nd a few are quite large. As a general rule never shut down during an update install. I would restart normally and let it churn away. Give it a few hours as it may need to do house cleaning to correct any errors cause by your shutdown. If it does not resolve, MS offers free telephone support for update install issues. A tech will work live with you to fix the problem, if there is one. Also pls. post full system specs. and software versions when asking for help. It makes things so much easier.
  2. Thanks. You would think Microsoft would have a better Update screen. I watched the screen for an hour and it never moved off 13 percent. It never told me how many downloads were being done. All this happen the next day also, so all total, it took about 6 hrs for downloads.. that seems much to me.. but oh well.. All seems OK now. So thanks again.
  3. I have this same problem but my wife amditted to me that she forced a shutdown on the computer during an update and now I can not do anything on my computer. The screen freezes during updates even though they are all downloaded it freezes and says not responding. No button work but the mouse still moves. What should I do?
  4. just turn off the antivirus and do the installation of update. it will work
  5. mukulbiswas said:
    just turn off the antivirus and do the installation of update. it will work


    This is the typically stupid answer a person gets on worthless sites like T-H that really don't care about fixing problems only making a buck from the ads. Do you think if it was this easy there would not be thousands of people still fighting with a bloated and crappy OS. So fight for us you over educated nerds. I get so tired of buying the same worn out garbage from Microsoft that is full of bugs while nobody with any stroke says a word. They new they had to have a fix and then there was Win 8 and even bigger pile of crap. They are more concerned about ownership and pumping the well than the owner. I wish years ago I would have bought an Apple.
  6. krr711 said:
    mukulbiswas said:
    just turn off the antivirus and do the installation of update. it will work


    This is the typically stupid answer a person gets on worthless sites like T-H that really don't care about fixing problems only making a buck from the ads. Do you think if it was this easy there would not be thousands of people still fighting with a bloated and crappy OS. So fight for us you over educated nerds. I get so tired of buying the same worn out garbage from Microsoft that is full of bugs while nobody with any stroke says a word. They new they had to have a fix and then there was Win 8 and even bigger pile of crap. They are more concerned about ownership and pumping the well than the owner. I wish years ago I would have bought an Apple.



    And your bitter frustrated comment doesn't sweeten the pot either, does it? Just Shut Up if you yourself don't have a solution, eh?
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