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Realtek Onboard sound not working- MSI Z87-G41 PC Mate

Last response: in Motherboards
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October 10, 2013 6:59:35 PM

So the HDD in my desktop crashed 2 weeks ago, and I got it back this past Sunday.

The drivers all appear operational, and the board recognizes when I plug things in- however, no sound goes through.

And yes I've re-installed the drivers. Many times.

I've tested all my headphones and speakers, all are working fine. The computer can output sound via Livestream, as well.

I have a few theories:

1) I accidentally damaged it when I knocked my motherboard loose earlier- I had been holding on to the area behind the sound ports, to hold the motherboard steady while I plugged things in and I likely wasn't grounded. (I should be glad i didn't fry something more important...)

2)Since I ended up with a 32 bit OS instead of the 64 bit I had before due to my dad not realizing that the copy of windows 7 he used was not the same as the one I used when building the rig. It's possible that the hardware just doesn't like the OS.
a c 478 V Motherboard
October 10, 2013 7:19:58 PM

make sure in the bios under onboard devices sound chipset is on. reinstall the intel chipset drivers to make sure your not missing any of the mb chipset drivers. look to see if there any yellow !! in device manager if there is make sure you reinstall all of the mb drivers. under windows sound device manager make sure nvidia or amd hdmi sound is not the default audio output device. the realtek speaker should be the default output.
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October 10, 2013 7:40:31 PM

smorizio said:
make sure in the bios under onboard devices sound chipset is on. reinstall the intel chipset drivers to make sure your not missing any of the mb chipset drivers. look to see if there any yellow !! in device manager if there is make sure you reinstall all of the mb drivers. under windows sound device manager make sure nvidia or amd hdmi sound is not the default audio output device. the realtek speaker should be the default output.


Sound chipset's on already.

There's no yellow exclamation points, but there's two High Definition Audio entries?

I don't even see the HDMI sound as a device in speakers- I'm currently using my Intel 4600 onboard graphics at the moment, since my other video card got RTM'd.
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a c 1722 V Motherboard
October 10, 2013 7:43:24 PM

May just be a failure of the ports or the mobo itself, this seems to happen with MSI mobos often, if not sound, then USB, SATA, ethernet ports or DRAM slots or somthing, ONE of the big reasons I refuse to build on MSI
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a c 478 V Motherboard
October 10, 2013 7:45:13 PM

right click on sound icon open sound devices. the realteck speakers should have green check mark on them.
check under windows and real that nothing muted.
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a c 478 V Motherboard
October 10, 2013 7:58:22 PM

under real control panel if you have the checkmark on make rear and front audio play two stream you get that icon.
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October 10, 2013 8:02:16 PM

Ah, gotcha. Yeah, I have that checked (though I have no front ports...)

So is it probably dead, or.........?
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a c 478 V Motherboard
October 10, 2013 8:02:51 PM

look like it dead jim...
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October 11, 2013 3:11:04 PM

Well, that sucks. All right, I'll look into a PCI card until I can get another motherboard.
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