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Cannot connect to my internet service provider

Last response: in Networking
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October 10, 2013 7:14:02 PM

I have the Acer Aspire One and I can access wifi from many locations, however I just recently purchased Internet with Brighthouse Cable Co. and cannot connect with their service. I called their tech support and tried everything without success.
We walked through trying wireless connections and then i physically connected the cable to the computer which would also failed to work.
Can you tell by that information if this may be lack of a driver. This issue makes no sense, as I said i can connect to wifi just not to their secure system. I have 3 other computers that connected with no problems.

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October 10, 2013 7:17:43 PM

Try powering all network and devices and computers on your network off. Power up ONLY your network and cable/dsl modem. Then power up your Acer One and see if it works. If it does, you may just have a 4 user home networking setup with your service provider (is your cell phone on it? That would total 4 for instance). If that's the case, buy your own router and stop paying them for home networking.
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October 10, 2013 7:33:59 PM

Thank you Bigwoofer for the quick response. Is it still possible to occur if the other computers are off at the time. For instance my husband tried to log on this morning when no other computers were online.
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October 11, 2013 5:24:16 PM

Silly question, but have you rebooted everything (modem/router/any switches) and tried connecting?

So you can see the wireless network? If so, it could be an issue that the type of security on it (WEP, WPA, etc) is not compatible with your machine. A good start would be to find out what security method (WEP or WPA) is on your wireless router. A call to your ISP can answer that.
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October 11, 2013 5:24:16 PM

Silly question, but have you rebooted everything (modem/router/any switches) and tried connecting?

So you can see the wireless network? If so, it could be an issue that the type of security on it (WEP, WPA, etc) is not compatible with your machine. A good start would be to find out what security method (WEP or WPA) is on your wireless router. A call to your ISP can answer that.
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