Can't access external hard drive

khsoon

Honorable
Oct 12, 2013
1
0
10,510
Hi expert, I need help. Your consultation is highly appreciated.
Background : my external USB2.0 hard disk is working fine last time.
Problem : lately when I plug the USB cable to my laptop. the LED light on hard disk is light up and looks like my laptop is detecting it. Yet, I could not access all the files & folders in the external hard drive. Also heard some rotation / clicking sound inside hard disk.
Try to go to Disk Management and attached is the printscreen.
https://app.box.com/s/e7m1yhx2kn9ka9kt1xub

Pls help to consult the probable solution, many thanks!

Rgds,
KH
 

deadlockedworld

Distinguished
It sounds broken. The clicking sound means that the drive arm inside is broken. Most likely, whatever was on the drive is unrecoverable, aside from spending a lot for a recovery service. If you are adventurous, there are some things you could try yourself (like freezing it) but those things rarely work.
 

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