System Specs:
Windows 8 Pro 64 bit
Asus Z9PE-D8 WS motherboard
Dual Intel Xeon 2687W processors
Dual Antec 620 water cooling systems
64 gb ram (previous 32 gb - problem still present)
GeForce GTX Titan GPU (previously GeForce 560 Ti - problem still present)
Corsair HX 1050 PSU
3 internal hard drives (2 SSD)
The Problem:
The system will (seemingly randomly) restart without a BSOD. It is as if manually powered down and then back up - screen goes black, system reboots. The issue seems to occur without correlation to any particular activity: working, gaming, even idling while I’m not at the computer.
I've disabled automatic system reboot on failure. I have dump logging enabled but no file is generated when this issue occurs. The error logged is as follows (pasted from XML view, “friendly” view wasn’t so friendly):
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-10-11T21:04:02.042045000Z" />
<EventRecordID>95510</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Mike-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
I suspect a hardware issue as the system will sometimes reboot in this fashion while in the BIOS loading screen though that will not (at least I can’t recall an instance in which it did) occur unless the system has already rebooted from a crash after a successful boot.
What I’ve Tried:
Replaced the PSU
Jostled/checked all power cables
Replaced power cable from outlet to PSU
Used a different power outlet
Ensured the system is not overheating
Ran several Memtest cycles (no problems reported)
UpdatedBIOS
Ruled out possibility of power button being stuck
Updated pretty much all of the drivers I could think of
Disabled multiple instances of Nvidia HD audio driver as suggested by others that have found that to be a solution to problems with similar queues
My next step is to contact Asus to see if there’s any chance this is a mobo problem/conflict.
Thanks so much for having a look. Please request any information that might assist in finding a solution to this problem. As a freelancer, dependent upon this workstation being 100% reliable, this issue is causing me a great deal of stress and nothing would make me happier than to get this cleared up.
Windows 8 Pro 64 bit
Asus Z9PE-D8 WS motherboard
Dual Intel Xeon 2687W processors
Dual Antec 620 water cooling systems
64 gb ram (previous 32 gb - problem still present)
GeForce GTX Titan GPU (previously GeForce 560 Ti - problem still present)
Corsair HX 1050 PSU
3 internal hard drives (2 SSD)
The Problem:
The system will (seemingly randomly) restart without a BSOD. It is as if manually powered down and then back up - screen goes black, system reboots. The issue seems to occur without correlation to any particular activity: working, gaming, even idling while I’m not at the computer.
I've disabled automatic system reboot on failure. I have dump logging enabled but no file is generated when this issue occurs. The error logged is as follows (pasted from XML view, “friendly” view wasn’t so friendly):
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-10-11T21:04:02.042045000Z" />
<EventRecordID>95510</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Mike-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
I suspect a hardware issue as the system will sometimes reboot in this fashion while in the BIOS loading screen though that will not (at least I can’t recall an instance in which it did) occur unless the system has already rebooted from a crash after a successful boot.
What I’ve Tried:
Replaced the PSU
Jostled/checked all power cables
Replaced power cable from outlet to PSU
Used a different power outlet
Ensured the system is not overheating
Ran several Memtest cycles (no problems reported)
UpdatedBIOS
Ruled out possibility of power button being stuck
Updated pretty much all of the drivers I could think of
Disabled multiple instances of Nvidia HD audio driver as suggested by others that have found that to be a solution to problems with similar queues
My next step is to contact Asus to see if there’s any chance this is a mobo problem/conflict.
Thanks so much for having a look. Please request any information that might assist in finding a solution to this problem. As a freelancer, dependent upon this workstation being 100% reliable, this issue is causing me a great deal of stress and nothing would make me happier than to get this cleared up.
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