ASUS Anti Surge Problem

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rhftw

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I recently built a new computer with the following specs (all components are new):

Intel Core i5-4570 @ 3.2 GHz
GeForce GTX 660 Superclocked 2 GB
PATRIOT x1 8 GB RAM
ASUS Z87-K Motherboard
WD 1 TB HDD
CORSAIR CX500M (500 W)

For the first 1 1/2 weeks of playing games on my new PC, it has been going well. However, I've been having an annoying problem that I cannot discern whether it's extreme or not. And the problem turns out to be the ASUS Anti Surge problem. I would play a game for 30 minutes, and my PC would automatically shut down on its own and start back up, leading me to the ASUS Anti Surge screen. I've experienced this problem over 5 times until I finally realized that I desperately need to seek help.

One unusual occurrence of the ASUS Anti Surge screen was this: http://i.imgur.com/35xu8OK.jpg
For some reason, the ASUS Anti Surge screen was not properly centered on the monitor, and a part of it was cut off on the left. This was the first time that happened.

Another thing to note is the Voltage. I'm not sure if 1.744 V is high for the processor, but here's a screenshot of the monitoring info using ASUS AI SUITE III: http://i.imgur.com/4FlA5bR.png

I've definitely tried searching through Google for some help on this ASUS Anti Surge problem, but I haven't been able to find any answer that would help out a bit.

Also note that I'm VERY new to these whole in-depth problems with computers, so it would be nice if you guys could guide me through this daunting process of finding the solution.

Please help me solve this issue as soon as possible. I would appreciate any help or response. Thanks. Let me know if any further info is needed.

 
Solution
nukemaster
Some power supplies may actually be at 11.9, but they stay like that(or close to it) all the time.

This is the fastest way to get an idea of your voltage on the system.
quickpowertest.jpg


My load and idle. My power supply is made by CWT(sold by Corsair)
Left idle(well watching a video) and Right load(prime 95 + Metro last light.)
p62a.png
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juanjostorreshernndez

juanjostorreshernndez

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the voltage range for that CPU is (1.5-1.7v),so voltage is ok.
But it seems to me like PSU problems,the +12v rail are down 12v (11,712v) still under 5% parameters if PC is on load(if idle you are in trouble), but I dont like at all.Check your PSU (its a good branded but maybe is faulty).
I recommend you a good branded certified 500W-600W PSU for that rig if you have to change it
 
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rhftw

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I forgot to state that my Power Supply is the CORSAIR CX500M (500 W). I was afraid that would be one of the answers.

 
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juanjostorreshernndez

juanjostorreshernndez

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I look for the real manufacturer and reviews,and I found only good news about that PSU, So if it is the PSU your problem,you where really bad look .

Internally the unit is based off of a Channel Well Technology (CWT) OEM design
Good voltage regulation, PFC and noise/ripple suppression and
Higher than stated efficiency
 
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rhftw

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Well, I removed my EVGA GeForce GTX 660 Superclocked 2 GB graphics card from the motherboard and began using the Intel integrated graphics card instead and got this reading: http://i.imgur.com/QOQJ9Sq.png

This time the highest the 12 V rail ever got was 12.0 V exactly. What does this mean? Does this mean the PSU is unable to supply sufficient power? This is rather difficult for me to figure out.

EDIT: nvm, the 12 V rail still falls low to 11.5 V when I start playing a game and will eventually shut down the PC to the ASUS Anti Surge screen.
 
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nukemaster

nukemaster

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First off, I do NOT think that 1.7 volts is normal for a cpu that new.

I surely hope that is just a reading error

22nm chips + high voltage can mean quick death. I would say keeping it under 1.3-1.35 would be best.

juanjostorreshernndez, How did you get info about 1.5-1.7 for that cpu anyway? Last time I saw that much voltage was the Athlon XP days.

I have to guess that is a misread on the cpu voltage. What does the bios say?

The offscreen bios looks like you may be using HDMI.

If you have a volt meter I would use it as a second opinion for the power supply, but it does sound bad for sure. These things happen.
 
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rhftw

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That was what I first thought too--that 1.7 V was way too much for the CPU. I also tried to search online to find the standard, normal voltage that my CPU would run on, but there weren't any results. The screenshots that I took above (from AI Suite III) are taken from the BIOS by utilizing the program.

I was using VGA the whole time; my monitor doesn't even have HDMI.

I'm not sure what to do at this point, for I have no other tools or components to test the problem.
 
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juanjostorreshernndez

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the +12v rail parameters are 5% from nominal voltage, 5% 12=0.600v
so, from (11.4 to 12.6) beyond that you are out of limits, and it means your PSU voltage regulator is not working properly

 
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nukemaster

nukemaster

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They do not seem to list it any more.

Most similar cpus seemed to have a range up to about 1.35(and most users should be able to get away with 1.2-1.25).

The onboard(in the cpu) voltage regulator may actually take a higher voltage(1.7) and drop it as needed. I think one of the features of this cpu had something to do with that. So maybe the board is showing the voltage being fed into the voltage regulator and now what the actual cpu is getting.
 
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juanjostorreshernndez

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I agree with you

 
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nukemaster

nukemaster

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amazing to think that such a small regulator can power so much cpu, but then again its allot more easy to drop 1.7v down to 1.2v vs dropping 12v down to 1.2v. (You should see how hot old linear regulars when shedding 10+ volts. switching is still so much more efficient)

So I would guess we can ignore the 1.7 issue.
 
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rhftw

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Well, here's a screenshot of the monitoring screen in the BIOS: http://i.imgur.com/dVCQD9y.jpg

The CPU Core Voltage keeps fluctuating from 0.75 to 0.8
 
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nukemaster

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Yeah that looks right. power savings are dropping the voltage and you get to see the CPU input voltage(what feeds the onboard regulator) at 1.744. That must be what other programs are seeing.

Do you have a multi meter by any chance to monitor the voltage(12 volt) while you game?

Your cpu temps do seem a bit high. If you are on stock cooling, that may be normal
 
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rhftw

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No, I'm afraid I don't have a multi meter. Is there any other convenient way to monitor the voltage?

Also, can you link me to a website of any kind that explains what all these voltage terms are and what they're for specifically (i.e. the 12 volt rail, etc)? Right now, I'm unable to comprehend or understand any of the voltage readings right now.

I'll try to provide aome other screenshots as well
 
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nukemaster

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That is the only way aside of using the boards software. Both do not show if the power is clean either.

As for the rails.

Simply put computers do not run on 110/240 volts ac. They run on 12/5/3.3/-12 volts DC.
The power supply(newer ones) converts the 120/240 to 12 volts and then has dc to dc converters that make the 5 and 3.3 out of the 12 volt system(i am ignoring the -12 and 5vsb for simplicity).

Now all the power hungry devices in the system get power from the 12 volt rail because you can use smaller trances to get MORE power at 12 volts

175 watts(random video card power number) at 12 volts is 14.58amps while 175 watts at 5 volts is 35amps[that needs wires like you find in a car far too thick for a pc] it would be 53 amps at 3.3 volts. It would only be 1.46 amps at 120 volts) than 5 or 3.3

In the early days the 5 and 3.3 had been used more[cpus did not take 80+ watts and video cards did not take 75-300+ watts].

They are still used for some things. 5 volts is used to power all usb devices that do not have a separate power supply as well as part of hard drives. SSDs and notebook drives also run on 5 volts only.

To add to all this, the power must be VERY clean. switching power supplies(very high efficiency, without them, I do not think modern PC's could exist in the current for factors.) like those in pcs have all kind of filters to smooth out the power(lower ripple. ripple is fluctuations in the voltage that happen too fast for most meters and motherboard software to see).

It is very well possible that your power supply has developed a defect, but some more testing may help. Do you have a friend with a system that can test your power supply OR a power supply you can test.
 
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rhftw

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Thanks for the clarification. I will try to get a multi meter if I can. If not, I'll try to find a friend who also has a ATX power supply. A large majority of my friends don't deal with these kinds of things; they mostly have the old computers with the old, less modern power supplies that don't have 4 connectors.

Also, thanks for the lightning-fast responses, I appreciate the help.

EDIT: I put in my GTX 660 in the motherboard this time and got this: http://imgur.com/KVi1EFs

There's hardly any change, but I noticed that the 12 V Voltage went as far low as 11.3 Volts.
 
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nukemaster

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11.3 is out of spec for sure, it should NEVER get that low.

If it drops that low, the power supply it self may actually turn off(under-voltage protection).

It does not seem right, that is for sure.

When I am next in the bios on my system. I will have a look the Windows software from Asus seems to show 12.096 all the time no matter what load I place on my system(in general, some change can be expected, but not soo much.).
 
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juanjostorreshernndez

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try testing your PSU on annother PC to see what hapends, if problem goes on, just replace it .
While you get that +12 abnormal readings you will be always in trouble( the mobo turns off just to prevent hardware damage)
in my case( XFX PRO750W made by SEASONIC) I get 12.288 at idle ,and full load 12.197 really good voltage regulation
 
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rhftw

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I thought otherwise. What I largely have in mind right now is that the PSU may truly have been defected for some reason. Once I get my hands on one of my friend's PSU to test out if possible, I will check the 12 V rail readings.

@Juanjostorreshernndez: So I'm assuming that if my 12 V rail reading on another PSU is at least 0.05-0.2 higher than 12 V, then it's at a stable, normal voltage? I don't have any other PC to test my PSU on.
 
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nukemaster

nukemaster

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Some power supplies may actually be at 11.9, but they stay like that(or close to it) all the time.

This is the fastest way to get an idea of your voltage on the system.
quickpowertest.jpg


My load and idle. My power supply is made by CWT(sold by Corsair)
Left idle(well watching a video) and Right load(prime 95 + Metro last light.)
p62a.png
 
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Solution
juanjostorreshernndez

juanjostorreshernndez

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Impresive, could you tell wich model, Im curious

 
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