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Computer turning off suddenly

Last response: in Windows 7
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October 13, 2013 11:31:42 AM

On 12/10 my PC turned off all of suden when I was playing Spiral Knights, Then i went to sleep and my brother said he played Warface on the morning and it didn't happen, I decided to try Spiral Knights again to see if it would turn off and it did, and now it turns off even when i'm not playing anything, Using system restore doesn't work because it gives an error, I tried startup repair but it also didn't fix, I already ran CCleaner and had no success.

As far as i remember Before it turned off for the first time I installed some windows updates a few days ago, And i remember also installing Java 7.

I checked the dump files with Whocrashed and they seem the same, Here's the first and last dump file:

On Sat 12/10/2013 17:18:30 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101213-54506-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADB3C)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80077408F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sun 13/10/2013 16:06:19 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101313-26520-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADB3C)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80077278F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

System Information (local)

computer name: NICO-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: AuthenticAMD AMD FX(tm)-8350 Eight-Core Processor AMD586, level: 21
8 logical processors, active mask: 255
RAM: 8572350464 total
VM: 2147352576, free: 1985720320

And my GPU is a GTX 770 and my PSU is a GS800w

Motherboard is an ASRock 980DE3.

I never did any kind of overclock on this computer.




a b $ Windows 7
October 13, 2013 11:47:25 AM

Nicolas145 said:
On 12/10 my PC turned off all of suden when I was playing Spiral Knights, Then i went to sleep and my brother said he played Warface on the morning and it didn't happen, I decided to try Spiral Knights again to see if it would turn off and it did, and now it turns off even when i'm not playing anything, Using system restore doesn't work because it gives an error, I tried startup repair but it also didn't fix, I already ran CCleaner and had no success.

As far as i remember Before it turned off for the first time I installed some windows updates a few days ago, And i remember also installing Java 7.

I checked the dump files with Whocrashed and they seem the same, Here's the first and last dump file:

On Sat 12/10/2013 17:18:30 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101213-54506-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADB3C)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80077408F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sun 13/10/2013 16:06:19 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101313-26520-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADB3C)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80077278F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

System Information (local)

computer name: NICO-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: AuthenticAMD AMD FX(tm)-8350 Eight-Core Processor AMD586, level: 21
8 logical processors, active mask: 255
RAM: 8572350464 total
VM: 2147352576, free: 1985720320

And my GPU is a GTX 770 and my PSU is a GS800w

Motherboard is an ASRock 980DE3.

I never did any kind of overclock on this computer.





First, installing stuff like "cc cleaner" is only going to make it worse. Avoid ALL "free fix-it" downloads, at all times. Never install "free" stuff from the internet. You have been warned.
The only thing you need to make windows run correctly is windows. You absolutely DO NOT need to install "free" programs. These "free" programs are a scam, to plant spyware (or worse) in your computer.
Second, a bad driver will cause the system to shut down. This bad driver can come from software you have installed. UN-install the latest software, drivers, and test again.
NEXT your power settings:
A. When these power saver features are enabled, it causes a bunch of problems.
B. Windows shuts down your system to sleep, hibernate, standby, etc..etc...
C. After shutting down system to "save power" the system malfunctions when you try to wake it up again...and locks up, freezes, etc...
It locks the mouse, it locks the keyboard, it shuts off the display, and locks out the hard drive, it shuts off USB devices, etc...etc...
D. This will cause you to pull your hair out, and go to the funny farm...(those nice young men in their pretty white coats)
E. Make it stop, please make it stop.
F. Shut off all these "features" and USE your computer for a change):

Click Start, Click Control Panel,
Look at the top of the window, in the path bar you see “control panel >”
Click on “>” (in the path bar) now click on “all control panel options.”
(This will open up all the hidden controls available)
Click Power Options
click on the arrow to “show other plans”
Check the Box that says "high performance"
Click (in high performance) "change plan settings"
Turn off display: set to NEVER
Put the computer to sleep: set to NEVER
Click: Change advanced plan settings
Scroll down the list: Click on the + signs to expand the choices for each item on the list.
Require a password on wake up: set to NO
Hard disk: turn off the hard disk: set to NEVER
Wireless adapter settings:
Sleep: set to NEVER
Allow Hybrid sleep: set to NEVER
Hibernate after: set to NEVER
Allow wake timers: set to disable
USB settings:
USB selective suspend setting: set to NEVER
Power Buttons and lid:
Power button action: Setting: set to shut down
Sleep Button Action: set to: do nothing
PCI Express:
Link State Power Management, Setting: OFF
Processor Power Management: Minimum state (set to) 7%

System Cooling Policy: setting: Active
Maximum State (set to) 100%
Display
Turn off display after: setting: NEVER (turning off display automatically can cause freezing also)
Turn off the monitor power manually, when you want it off. Don’t use the auto monitor turn off.
Multimedia Settings:
When Sharing Media: Setting: Prevent idling to sleep
When Playing Video: Setting: Optimize Video
Click APPLY
Click OK

Open the bios set up and make sure "cool and quiet" is OFF. (AMD)
If there is a power saver or a "quiet mode" in the bios, shut it off...
There may be a performance setting in the bios setup you have...make sure it's cranked up to max.
in the bios, see that the allocation for video, if available, is maxed.

Now open the hardware manager profiles...
click start
click computer
click system properties
click device manager
double click on mice and other pointing devices
right click on HID compliant mouse
left click on properties
click on the power management tab
UN-check the box that says: "allow the computer to turn off this device to save power." (there is now NO check mark in this box)
click OK

Now repeat this procedure for all mice, monitors, keyboards, and ALL USB ports on the device manager list.

You must open ALL the devices one at a time, as above, and turn off the power saver, for each device.

NOW turn all the security back ON. NOW open your security antivirus. Make sure the antivirus is set to "gaming mode." Or "multimedia mode."
This prevents the security updating from interrupting your game / multimedia priority.
IF the security does not have "gaming mode" or "multimedia mode" get different security.
IF you are using "free" security downloaded from the internet, get rid of it NOW.
Use ONLY professional all in one security. DO NOT load multiple mismatched security programs, which conflict with each other.
DO NOT load free tools into your system such as: "driver sweeper" or any of that "free" goofy stuff.

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October 13, 2013 2:01:11 PM

Alright I just did everything you told, I'll now use and play some games to see if turns off or not, Thanks for all the detailed instructions, I'll reply back if it happens again.
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October 13, 2013 5:11:24 PM

Didn't work, I tried playing Metro Last Light and the computer turned off after some minutes.

EDIT: I remember now, before the first BSOD i was messing with audio drivers installing a realtek one because the monitor's audio wasn't working on my PC, I remember the first BSOD happend while i was installing the Realtek driver.
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October 14, 2013 1:19:28 PM

After it turned off again I checked the event viewer and it said something about a component called "AMD Northbridge", So the cause is the northbridge chipset ?
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October 14, 2013 6:17:31 PM

I just ran prime95 and it turned off in seconds, Does that means it's my CPU that is having problems ?
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