My external HDD's failing, Help

6Gjinn

Honorable
Oct 15, 2013
7
0
10,510
Alright, this external hard drive is 1 year and 2 months old
its Western digital my passport 750gb usb 3.0.
At first while i was going to backup some files when i plug it in my pc it took 3 minutes to be recognize, before it takes only seconds.
I thought it was okay until i clicked a folder and it freeze, the the folder i click was "movies" which only contains .avi and .srt
for subtitles, and when i double click it freeze again when i click everywhere it seems unresponsive after 5 minutes
a message pop's up

"Location is not available."
"Y:\Movies is not accesible."
"The request could not be performed because of an I/O device error."

I can hear some beeping or click everytime i double clicked a folder,i could access some folders such as "music" only contains .mp3
nothingmore, but i cant cut or copy any mp3 everytime i do it nothing happens,

plug it on another computer/laptop the popup message still persist,
safe mode? doesnt work.
try a diffirent port? doesnt work.
Chkdsk? freeze at stage 2 of 3 71% complete. (42742 of 47872 index entries processed)
there's something maybe blocking it, i don't know

OS: windows 7 sp1
the whole system unit is 6 years old, but i dont think that'd be the problem.
the chasis usb version is 2.0. and the external hdd is 3.0
if you have some advice or solutions please reply to this post.
This is my first post i hope it was clear and sorry for my bad english.


 
Solution
The cause is a defect in the drive. With that little hours on it you certainly did not cause this issue by the looks of it.

You may be able to get some files, but when it gets to a bad spot, the controller just looses the drive and you have to start over again. This makes recovery harder.

If you try folders one at a time, some may(and should) still be ok. It is a real pain. This is why it is always best to run at least a full scan on a new drive and scan it from time to time.

Unfortunately. it does not seem usb drives easily pass the smart data that could have warned you of this issue more early on.

Keep that program for future use. While not perfect, it is better than nothing at warning of potential data loss. you want to see 0...
Your drives platters are not longer holding data properly.

It is trying to reallocate those sectors(it has done it for 5 of them but it looks to have 758 others that are bad), by this point the drives is going just keep loosing data.

It is failing very fast. If you can get ANYTHING off, do it now then replace the drive. It has almost no time left.

This is a MASSIVE disappointment for a drive that has only got 23 hours of use. Sorry for the bad luck.
 

6Gjinn

Honorable
Oct 15, 2013
7
0
10,510
So there's no hope fixing this hdd its just gonna keep losing data, what causes this kind of issue? so i could avoid it in the future, i can't access any important folders even if i could, i can't cut or copy it does nothing.
 
The cause is a defect in the drive. With that little hours on it you certainly did not cause this issue by the looks of it.

You may be able to get some files, but when it gets to a bad spot, the controller just looses the drive and you have to start over again. This makes recovery harder.

If you try folders one at a time, some may(and should) still be ok. It is a real pain. This is why it is always best to run at least a full scan on a new drive and scan it from time to time.

Unfortunately. it does not seem usb drives easily pass the smart data that could have warned you of this issue more early on.

Keep that program for future use. While not perfect, it is better than nothing at warning of potential data loss. you want to see 0 for reallocated and pending on all drives.
 
Solution