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8GB RAM installed Windows 8 64bit says (3.9 GB usable). Help!

Last response: in Memory
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October 16, 2013 12:00:48 AM

I recently built my computer with:

Windows 8 x64 bit
Motherboard: Asus M5A99FX Pro R2.0
CPU: AMD FX8350
RAM: G.Skill Ripjaw Series 1600MHz (2x4gb) DDR3 F3-12800CL9D-8GBRL (was on mobo's QVL)
GPU: Sapphire Radeon HD 7950

The Task Manager says that there is 4.1GB of hardware reserved memory. Is there any way to reduce this? Why does it say this?

I have tried:
1. unchecking the Maximum Memory on the advanced boot settings
2. enabling BIOS Memory Hole Remapping
3. reseating the RAM modules from DIMM1-DIMM3 to DIMM2-DIMM4(current) (dual channel)
No avail.

What puzzles me is that the very first main BIOS (version1903) screen says Total Memory: 4,000MB (1600mhz); but, it still reads both DIMM slots 2 and 4 on Advance>North Bridge settings. Why?
CPU-Z also reads both. If Windows, BIOS, and CPU-Z reads the RAM, then the RAM works fine right??

Can you guys help me solve this? I really need all my RAM to render my projects...
a b } Memory
October 16, 2013 12:06:54 AM

Update your BIOS.

The support of ASUS says, the updated version of BIOS for this board is: BIOS 2005

Download and update from: http://dlcdnet.asus.com/pub/ASUS/mb/SocketAM3+/M5A99FX_...

Unzip, then move the .cap/.rom file onto an USB drive. Then go to your BIOS, then Flash BIOS option. Select the flashdrive with the new BIOS file on it and click install.
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October 16, 2013 12:33:27 AM

Akashdeep said:
Update your BIOS.

The support of ASUS says, the updated version of BIOS for this board is: BIOS 2005

Download and update from: http://dlcdnet.asus.com/pub/ASUS/mb/SocketAM3+/M5A99FX_...

Unzip, then move the .cap/.rom file onto an USB drive. Then go to your BIOS, then Flash BIOS option. Select the flashdrive with the new BIOS file on it and click install.


i updated it now XD
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a b } Memory
October 16, 2013 12:47:27 AM

Now what it says?
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October 16, 2013 12:55:15 AM

Akashdeep said:
Now what it says?


Says the same thing... :|
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a b } Memory
October 16, 2013 1:00:06 AM

Please show screenshot.
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October 16, 2013 1:05:18 AM

Akashdeep said:
Please show screenshot.


A screenshot of what exactly?
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a b } Memory
October 16, 2013 3:55:08 AM

Screen shot of your display, so that we can understand the isssue
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a b } Memory
October 16, 2013 9:06:17 PM

Wait. You said:

Quote:
I have tried:
1. unchecking the Maximum Memory on the advanced boot settings


Check the option to default.

Then let me know.
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October 16, 2013 10:15:51 PM

Akashdeep said:
Wait. You said:

Quote:
I have tried:
1. unchecking the Maximum Memory on the advanced boot settings


Check the option to default.

Then let me know.


look its unchecked but still says 3.9 usable
http://img802.imageshack.us/img802/9859/vwok.png
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a b } Memory
October 16, 2013 10:25:02 PM

Why don't you try using 1 stick at a time. That says try each sticks at a time for twice. Might be one stick is damaged by some way.
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Best solution

November 17, 2013 4:14:00 PM

I had the same problem.

I think that the answer to fixing this problem is to reduce the speed of the RAM manually by one speed level in the BIOS I reduced mine from 1600 Mhz to 1333Mhz. (The actual hardware speed of my Crucial chips are both 1600MHz. My RAM chips are both Crucial BLS4G3D1609DS1S00. They are not recommended by ASUS for the board. The nearest recommendation is Crucial BLT4G3D1608DT1TX0.16FM(XMP). Maybe the motherboard's BIOS is not stable yet. I loaded the latest BIOS version ie. Version 2101 dated Oct 2013 but this didn't fix the problem.

I then turned off the whole computer at the power socket in the wall. Afterwards, I switched the power on at the socket but made sure that I did not press the power button on the computer. (You must do it this way to get the MeMOK! button to work). I pressed the MeMOK! button on my Asus M5A97 R2.0 motherboard (It is near the RAM chips on the motherboard - see the manual of the motherboard). The MeMOK! light flashed a few times and made noises. The computer loaded up to the point on the BIOS where it asked me to press the F1 key and then save the changes that it made to the BIOS. I did all this and the system recognised my 8GB of RAM.

If this does not work I found that I got it to work by turning off the computer at the wall socket so that there is no power lights on the motherboard again. I then took out both the RAM chips and put them back into the same slots again (ie. the two blue sockets). I think that this seemed to tell the computer that the chips are new chips on the board. I turned on the power at the socket and then pressed the MeMOK! button again. The computer loaded up the BIOS to where it asked me to press the F1 key and then save the changes that it made to the BIOS (ie. save the changes when you exit the BIOS). I did all this and I found that I got the BIOS and Windows to recognise my 8GB RAM.

I found this out because I took out my RAM chips to find out their speed etc. After I took them out the system recognised my 8GB of RAM but said that only 3.9GB was useable again as before. Once you have got it to work leave your RAM chips in the sockets and there won't be any problems.

You might have to do all this a number of times to get it to work. I can't guarantee that it will work for you but I can say that it has definitely worked for me. I have since shut my computer down and reloaded it a number of times and it still recognises the 8GB without any problems.

(As you know to get into the BIOS on an ASUS you press the delete key or the F2 key when the message appears on the screen when you are loading up the computer (ie booting the computer). I write this to help others that don't understand how to get into the BIOS. Then you click on the "Advanced" button (F7 key or use the mouse if I remember correctly). Find the "Memory Speed" (I think it in the "Tweek" menu and change it. Then save your changes when you "exit" from the BIOS.)

I now have the full 8GB working properly without the 3.9GB useable message. I also notice that the Microsoft RAM speed moved from 5.9 to 7.4 when I did a new Speed check. It seemed to think that I changed my hardware and asked me to do the speed check again after I fixed the RAM to work properly. Everything works beautifully now.

This all looks very complicated but it isn't really. I have tried to includes as much detail as possible so that anyone can do it. Print this out to help you do it.
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January 27, 2014 9:02:51 AM

bobgbob said:
I had the same problem.

I think that the answer to fixing this problem is to reduce the speed of the RAM manually by one speed level in the BIOS I reduced mine from 1600 Mhz to 1333Mhz. (The actual hardware speed of my Crucial chips are both 1600MHz. My RAM chips are both Crucial BLS4G3D1609DS1S00. They are not recommended by ASUS for the board. The nearest recommendation is Crucial BLT4G3D1608DT1TX0.16FM(XMP). Maybe the motherboard's BIOS is not stable yet. I loaded the latest BIOS version ie. Version 2101 dated Oct 2013 but this didn't fix the problem.

I then turned off the whole computer at the power socket in the wall. Afterwards, I switched the power on at the socket but made sure that I did not press the power button on the computer. (You must do it this way to get the MeMOK! button to work). I pressed the MeMOK! button on my Asus M5A97 R2.0 motherboard (It is near the RAM chips on the motherboard - see the manual of the motherboard). The MeMOK! light flashed a few times and made noises. The computer loaded up to the point on the BIOS where it asked me to press the F1 key and then save the changes that it made to the BIOS. I did all this and the system recognised my 8GB of RAM.

If this does not work I found that I got it to work by turning off the computer at the wall socket so that there is no power lights on the motherboard again. I then took out both the RAM chips and put them back into the same slots again (ie. the two blue sockets). I think that this seemed to tell the computer that the chips are new chips on the board. I turned on the power at the socket and then pressed the MeMOK! button again. The computer loaded up the BIOS to where it asked me to press the F1 key and then save the changes that it made to the BIOS (ie. save the changes when you exit the BIOS). I did all this and I found that I got the BIOS and Windows to recognise my 8GB RAM.

I found this out because I took out my RAM chips to find out their speed etc. After I took them out the system recognised my 8GB of RAM but said that only 3.9GB was useable again as before. Once you have got it to work leave your RAM chips in the sockets and there won't be any problems.

You might have to do all this a number of times to get it to work. I can't guarantee that it will work for you but I can say that it has definitely worked for me. I have since shut my computer down and reloaded it a number of times and it still recognises the 8GB without any problems.

(As you know to get into the BIOS on an ASUS you press the delete key or the F2 key when the message appears on the screen when you are loading up the computer (ie booting the computer). I write this to help others that don't understand how to get into the BIOS. Then you click on the "Advanced" button (F7 key or use the mouse if I remember correctly). Find the "Memory Speed" (I think it in the "Tweek" menu and change it. Then save your changes when you "exit" from the BIOS.)

I now have the full 8GB working properly without the 3.9GB useable message. I also notice that the Microsoft RAM speed moved from 5.9 to 7.4 when I did a new Speed check. It seemed to think that I changed my hardware and asked me to do the speed check again after I fixed the RAM to work properly. Everything works beautifully now.

This all looks very complicated but it isn't really. I have tried to includes as much detail as possible so that anyone can do it. Print this out to help you do it.

I hope this isn't bad for posting on such a dead thread, but what if you don't have a MemOK! button? I am using the ASUS M5A97 LE R2.0, and it doesn't have one. This has been going on for 2 months!
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February 25, 2014 1:40:25 PM

I have a memok! Button and I tried this and it still didn't work. I'm using m5a99fx pro r2.0 and fx-8320. I've even updated the bios. It's 2201 now. Still nothing.
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