wd elements portable 320 gb problem

gamepoint · Oct 17, 2013

my wd elements yesterday started to show unrecoginzed or unknown device in device manager. I tried everything, replaced cable, used small adapter (one side usb and other side mini usb) but it did not work.
I am frustrated as i tried it on my friend's macbook pro, it worked and in windows unknown device. I also formatted it in macbook pro to fat32 format but it isnt working on windows. I also tried on many windows pc it isnt working.

Phillip Corcoran · Oct 17, 2013

Have you checked what it says is Disk Management? It may just need a drive letter assigning to it.

rampantshadow · Oct 17, 2013

what is the error that 'Device Manager' is telling you (the error code) try uninstalling the device and unplugging it and letting windows sort out what it needs to do with it when you plug it back in.

a lot of times these errors can also be caused by registry malfunctions

gamepoint · Oct 17, 2013

In disk management it isn't showing this external hard drive and
In device manager it shows code 43 error.

rampantshadow · Oct 17, 2013

gamepoint :

Maybe this might help, (there is quite few options on this page just narrow it down and see if you can get one of these to help)

http://pcsupport.about.com/od/errorc/a/code-43-error.htm

rampantshadow · Oct 17, 2013

just to point out on that page as well "Important: If a USB device is generating the Code 43 error, uninstall every device under the Universal Serial Bus controllers hardware category in Device Manager as part of the driver reinstall. This includes any USB Mass Storage Device, USB Host Controller, and USB Root Hub."

rampantshadow · Oct 17, 2013

Sorry to keep hijacking your question, alternatively try downloading the WD SES driver from here just make sure you download the correct version for your CPU/Windows installation (I.E 64bit or 32bit)

http://wdc.custhelp.com/app/answers/detail/search/1/a_id/5419

gamepoint · Oct 17, 2013

I installed wd ses driver but no luck and uninstalled every thing under usb controllers but again unknown device.

fzabkar · Oct 17, 2013

Some USB ports cannot provide enough power for port powered HDDs. In such cases a USB Y-cable should help.

gamepoint · Oct 18, 2013

fzabkar :

I tried on many pc and laptops (my freind's and cousin's) but none of them work. Now that's not the case that every pc i tried not provide enough power.
Only mac was able to see it and worked fine on that.

rampantshadow · Oct 18, 2013

Was the hard drive empty when it went onto your friends Mac? If it was is it possible that it may have been formatted? Or was it not working before you put it onto his Mac?

gamepoint · Oct 18, 2013

rampantshadow :

my hard disk was not empty and when my hard disk started to show unknown device then I tried it on mac. Before problem I have never connect it to any mac.

rampantshadow · Oct 18, 2013

hey mate, give this a whirl, I know you have tried something similar but it has a little more detailed info on what a code 43 error is as well.

http://support.microsoft.com/kb/2654149

gamepoint · Oct 19, 2013

rampantshadow :

i tried every possible thing mentioned in this, but unfortunately none of that worked.

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