Hi everyone
I have a HP External HD in my possession which someone asked me to check out. It's been tested on a few different machines and always delivers the following results:
1) Does not show autoplay when plugged in
2) Does not show in My Computer
3) When I right click My Computer and Manage, the disk shows as Disk 1, unknown, not initialized but when right clicking the disk, Initialize is there but grayed out.
4) The icon for "Safely remove usb device" shows up in the toolbar.
5) It shows up in device manager
6) When trying to update the driver, it says that the driver is up to date.
My questions are as follows:
1) How do I access this drive and get it showing in My Computer
2) If the drive has given in, how do I recover the data as it's very important.
3) Is this hardware or software related?
Please note that no physical damage has been inflicted on the drive.
Thank you in advance
I have a HP External HD in my possession which someone asked me to check out. It's been tested on a few different machines and always delivers the following results:
1) Does not show autoplay when plugged in
2) Does not show in My Computer
3) When I right click My Computer and Manage, the disk shows as Disk 1, unknown, not initialized but when right clicking the disk, Initialize is there but grayed out.
4) The icon for "Safely remove usb device" shows up in the toolbar.
5) It shows up in device manager
6) When trying to update the driver, it says that the driver is up to date.
My questions are as follows:
1) How do I access this drive and get it showing in My Computer
2) If the drive has given in, how do I recover the data as it's very important.
3) Is this hardware or software related?
Please note that no physical damage has been inflicted on the drive.
Thank you in advance