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Windows 8.1 Pro Update Fails to Install

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Last response: in Windows 8
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October 18, 2013 6:05:08 PM

Below is pasted the last relevant lines from the winstore.log file.
Essentially what is happening is the update is getting as far as "Gathering Info" and then fails with the following data.
I'm on chat with Microsoft Answer Desk but figured I will probably get a faster answer here.
Let me know what you think!

2013-10-18 19:51:55.154, _Info_ WS [00007704:00007728] CProgressDispatcher::o nProgress: AppId = ec026bc2-43b5-4eda-b185-fa7cf9d73721, PFN = osUpgrade, InstallPhase = 2, PhasePercent = 100, TotalPercent = 100
2013-10-18 19:51:55.160, _Warning_ WS [00007704:00007728] CInstallationProgress::IInstallationCompletedCallback::Invoke: Install complete result 0x80070004 for osUpgrade
2013-10-18 19:51:55.161, _Error_ WS [00007704:00007728] CActionItem::_DoInstall: Install failed for ec026bc2-43b5-4eda-b185-fa7cf9d73721, hr=0x80070004
2013-10-18 19:51:55.163, _Info_ WS [00007704:00007728] CActionItem::_DoInstall: Notifying progress handlers of install failure for ec026bc2-43b5-4eda-b185-fa7cf9d73721, hr=0x80070004
2013-10-18 19:51:55.163, _Error_ WS [00007704:00007728] CProgressDispatcher::o nError: PFN = osUpgrade, InstallPhase = 2, hrError = 0x80070004
2013-10-18 19:51:55.164, _Info_ WS [00007704:00007728] CQosBroker::ScenarioFail - Entering for qsi:14, pszArg:o sUpgrade
October 18, 2013 6:06:15 PM

TL;DR - hrError = 0x80070004 gets thrown every time I attempt to install the 8.1 Pro update
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October 18, 2013 6:20:24 PM

aaaaand Microsoft Answer Desk was useless......

from what I can tell this probably has something to do with the fact that my OS is spread across three disks: 1 SSD and 2 HDD's.

something is trying to install to a directory that it cannot find....
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Related resources
a b * Windows 8
October 18, 2013 6:37:32 PM

How did you contact help desk? I would think they would not support EOM version of Windows.

Try to look up these codes. What you mean- spread?
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October 18, 2013 7:07:16 PM

I purchased Windows 8 and was trying to update to the 8.1 and it kept throwing this error....my OS install is spread as in all system files are on C: but my libraries are on D: and my game installs are on E:
C: is a 256GB SSD, D: is a 500GB HDD and E: is a 2TB HDD

Looking up the code yields nothing of value...its either too new or i'm not searching for it in the right way.
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October 18, 2013 7:11:09 PM

Nevermind...just solved my own issue....
this just popped up on the net:
http://social.technet.microsoft.com/Forums/sqlserver/en...

Apparently if you change any of the default directory paths (libraries, sys drivers etc.) the update will error out on you and fail to complete.
The update just installed perfectly fine on my tablet which helped confirm this.
I'll have to reroute all of my libraries onto my C drive before I can update to Win8.1Pro
Three cheers for another botched job by windows! -_-
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Best solution

October 19, 2013 8:21:03 PM

HunterTank95 said:
Nevermind...just solved my own issue....
this just popped up on the net:
http://social.technet.microsoft.com/Forums/sqlserver/en...

Apparently if you change any of the default directory paths (libraries, sys drivers etc.) the update will error out on you and fail to complete.
The update just installed perfectly fine on my tablet which helped confirm this.
I'll have to reroute all of my libraries onto my C drive before I can update to Win8.1Pro
Three cheers for another botched job by windows! -_-


I was lucky and actually got a message saying it couldn't upgrade to 8.1 because my User Profile is on another drive. I use Audit Mode and Relocate.xml to install cleanly.

Gave up, created a Windows 8.1 ISO and did a fresh install.

See http://www.eightforums.com/tutorials/4275-user-profiles... for Audit Mode and Relocate.xml method.
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October 21, 2013 10:04:59 PM

Dont Worry, Even if you do install 8.1 it will die the moment you uninstall anything or change anything in the system & it will take everything else with it. You can not recover so take great care to backup everything. My third go today & Intel Fast Response fails to work so I unloaded it.... guess what ?? Blue screen of Death on next boot!
DONT INSTALL WINDOWS 8.1
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a b * Windows 8
October 21, 2013 11:37:45 PM

Bad experience here too.
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